Lisa Eldridge Beauty Reviews 1,906

I’ve been a customer for years now, and have always loved these products, especially the velvet lipsticks. I had my first minor issue with a product arriving damaged, and it was almost worth it to see the magnificent customer service team in action. These fabulous ladies not only resolved my issue kindly, but in record time. All my correspondence and resolution took place within an afternoon, and my new item is already on the way. It was a breath of fresh air and will ensure I order with Lisa Eldridge again!

Amazing experience with Charlotte-Summer! I have loved so many of Lisa's products and it's such a relief to know that if a product doesn't work with your skin tone, you can reach out to the lovely team. Absolutely my favorite makeup brand.

Lisa Eldridge Beauty has the absolute best customer service in the beauty industry. Every time I’ve interacted with the team (whether online or in person), I’ve been treated with nothing but kindness, consideration, and respect. I’ve contacted them for product shade matching on Instagram and they’re always so helpful and thoughtful. I had a slight issue with a recent order that was swiftly rectified, and I couldn’t be more grateful for their immediate problem solving. I’ll remain a customer of this brand for life because of how well they treat people and the top-tier quality of their products.

I received two of Lisa Eldridge's products damaged during shipping. I contacted Lisa's customer service team to request a replacement. Gemma, from Lisa's team, replied to my message immediately, letting me know the products would be replaced. I received an order number for the replacement products instantly. I am highly impressed by Lisa's customer service. I really appreciate their understanding and kindness, and that they addressed the problem quickly.

Lisa Eldridges products are a true luxury experience. Her knowledge and thoughtfulness shines through each item I have in my collection. I have had experience working with her team on some issues and they have ALWAYS gone above and beyond to ensure a great experience.

Every encounter I've had with the Lisa Eldridge customer service team has been prompt, friendly, and exceedingly helpful. Her staff are not only knowledgeable but go above and beyond to provide assistance and ensure you're satisfaction. This combined with the excellent products themselves have made me a loyal customer.

I am consistently impressed by the quality of these cosmetics, but it's the customer service that really sets them apart. The team is expert at matching me with the right shades every time. When I reached out with feedback regarding a recent order, Olivia from the support team was so gracious and proactive in making sure I had a perfect product. It’s a joy to shop with a brand that stands behind its work so completely.

I’m genuinely impressed with both the products and the customer service. The quality is outstanding: beautiful textures, flattering shades, and a real attention to detail that makes everything feel luxurious.

The customer support is fast, kind, and incredibly helpful. They go above and beyond to give personalized advice and make sure you’re happy with your purchase.
Highly recommend!

Costumer support should win a world championship title if there is one. Lisa's products are so long lasting, none are drying and they are so versatile. And I truly admire that she works on products being suitable for a wide range of skin tones and posts do helpful videos in YouTube. Thank you!

I ordered a couple of the new Velatura Balms. One arrived damaged. I worked with Courtney & Olivia who provided exceptional, professional customer service and also answered some additional questions for me. A great experience!

I’ve been really impressed with this brand. The quality of the makeup is excellent—everything feels well-made and performs beautifully.
What stood out even more was their customer service. One of the lipstick shades I chose just didn’t work for me, and they made the exchange process incredibly easy. They responded quickly and will send a replacement or a gift card based on my preference.
It’s rare to find both great products and great service these days—this company truly delivers on both.

I love this brand, their makeup is very high quality, the packaging is luxurious and every product is a delight to apply ✨
The customer service is excellent as well ❤️

I have ordered from Lisa's website three times now and had a top tier experience each time. The ring I purchased from her website was made with high quality craftsmanship and it was overnighted to me with the company accepting all duties. The most recent time I ordered from Lisa Eldridge there was a slight issue with my order and the team was extremely generous in how they dealt with the issue. Definitely the best customer service I've received from a brand.

The customer service team are amazing. I ordered the new velatura balm and it arrived faulty. I emailed the customer service team for help and after sending a picture they ordered me a replacement product within the hour. The team are very responsive, helpful and friendly. Very happy 😍.
I cannot wait to try the new blusher when it arrives.

I have loved Lisa's products for a little while but only recently had reason to interact with the support team.

I bought a product recently that arrived broken from transit. Not the company's fault at all, everything was carefully wrapped and well thought-out, but it happens. Normally I wouldn't make a fuss, but I couldn't make it work without totally destroying the item and any joy of interacting with it. I sent an email with some photos and explained. Within an hour, I had a friendly email reply from the team telling me that they had already arranged to send me a new one.

It was fast, kind, helpful and made sure I didn't walk away from the experience with a bad taste in my mouth.

Lovely company!

I send an email to Lisa Eldridge Beauty team complaining about the delivery not actually handing me my package and having left it by the main door which upset me and immediately I received an email from Holly thanking me for bringing this to their attention and how Lisa does take these things seriously and they will look in to it.
It’s great to know that i mattered 🙏

Such a great experience. In our area there is no shop, so I rely on the remote advice from Lisa’s team. Communication is realy fast en super friendly and helpful. And the product I love (skin tint)! It feels light on the skin and makes it look nice and even (lighter coverage).

Having tried a lot of LE products, I can say that the quality is top! As it may happen, I received a defected product with my last order, due to shipping mishandling. The customer service replied within an hour on a Friday afternoon and proceeded to solve my problem, without any hesitation! Whether in physical store or online, the experience of buying a LE product is the best!

I couldn‘t decide which shade I should buy regarding the Seamless Skin Enhancer, so I contacted Lisas Team.
They replied so fast and so kind! I never experienced such a lovely customer service before.

Thank you again Charlotte! <3

Firstly the response to my email was immediate. That's unusual! I am new to Lisa Eldridge products & i got in touch to get a color reccomendation. I haven't worn foundation for many years bc i was never happy w/ the result. I always felt like i was in a kabuki mask esp as i got older. But i've read some good reviews of Skin Tint so i think i will give it a try. I sent in a selfie - again an overnight turnaround on that - and it was suggested T5 or T6 which r light medium olive & neutral. Not long ago i was skin typed as a light medium olive by a MAC rep. So yeah seems spot on! Color matching has always been such a big headache for me & now i cant wait to try Skin Tint w/ the Precise Concealer. I was very pleased overall w/ this first step experience; very easy & very upbeat & knowledgeable. Now i am trying to find the Matrix that i keep hearing Lisa mention on ur website but cant seem to find it. Any clues?