Reply from Litfad

Apr 1, 2026

Dear Bruce,

Thank you for your feedback, and I’m truly sorry to hear that you’re experiencing multiple issues with the product due to what appears to be poor assembly or manufacturing. That’s certainly not the quality we aim to provide.

To help resolve this for you, could you please provide a video showing the current condition of the product? We’d like to share this with our factory to verify the situation. If the issue still cannot be resolved after that, we’re happy to arrange a replacement and send you a new one.

I’ve also sent a follow-up email with more details — please kindly check your inbox. We truly appreciate your patience and the opportunity to make things right.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 1, 2026

Dear Jennifer,

Thank you so much for your review and for sharing your experience with us. We’re glad to hear that the online ordering process went smoothly for you — that’s definitely something we strive to make as easy and straightforward as possible.

We also really appreciate your honest feedback regarding the lack of a phone contact option. We understand that sometimes speaking with someone directly can feel more reassuring, and we’re sorry if the chat-only option caused any inconvenience. Please know that we’re always available through online chat, and you can also reach us via email at any time — we’re committed to responding promptly and making sure your questions or concerns are fully addressed.

Thank you again for choosing us, and we truly hope to serve you even better in the future.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 31, 2026

Dear Burcu,

We are truly sorry to hear that you are disappointed with the packaging and quality of your purchase. This is far from the experience we want to provide for you.

We will immediately look into and verify the situation with your order. Once confirmed, we guarantee to offer you a satisfactory solution. We will send you a detailed email shortly, please kindly check your inbox.

Thank you for your patience and understanding.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 30, 2026

Dear Joblu,

Thank you for your feedback, and I'm truly sorry to hear about your experience.

I’d like to kindly clarify that we have already been in communication with you, and we reached an agreement on a resolution regarding the issue with your wooden item. We take full responsibility and have never intended to avoid addressing the problem.

If there is still any misunderstanding or if you need further assistance, please don’t hesitate to reach out to us directly. We are always here to help and want to make sure you're satisfied with the outcome.

Thank you for your patience.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 30, 2026

Dear Customer,

Thank you for your feedback, and I'm truly sorry to hear about your experience. This is certainly not the level of quality we strive for, and I completely understand your frustration.

I'd really like to help resolve this for you. Could you please provide your order number? Once I have that, I will look into the situation right away and follow up with a solution that we hope will meet your satisfaction.

Thank you for giving us the chance to make things right.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 30, 2026

Dear Weronika,

Thank you for your feedback, and I'm truly sorry to hear about your experience. I want to sincerely apologize for the frustration this has caused.

However, I believe there may be a misunderstanding. When we were informed that the package was lost during transit, we reached out to you immediately and offered to send a brand new replacement at no additional cost. Since that option wasn't accepted, we also proposed that you could choose another product of similar value as an alternative. Unfortunately, we didn't receive a response from you after that.

We truly want to resolve this for you. I will send you a detailed email shortly — please kindly check your inbox (and spam folder just in case). We value our customers and always do our best to make things right. Thank you for giving us the chance to clarify.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 30, 2026

Dear Lisa,

Thank you for sharing your feedback, and I’m truly sorry to hear about the issue you’re experiencing with the dining benches.

I’d like to kindly clarify that your order was placed in 2024, and it is now 2026 — nearly two years since the purchase. Our warranty period is six months from the date of delivery, and we always encourage customers to inspect their items upon arrival and reach out immediately if any quality issues are found. Had you contacted us within that time frame, we would have absolutely provided a proper solution, whether a replacement or a refund, to ensure your satisfaction.

As time goes on, normal wear and tear can occur with any furniture. I understand this is frustrating, and I sincerely regret that we couldn’t address this sooner.

If there’s anything else we can do within our policy to assist you, please feel free to reach out to us directly.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 30, 2026

Dear Tamia,

Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. I completely understand your frustration, and I want to sincerely apologize for the lack of communication you’ve experienced.

I believe there may have been a misunderstanding — we have been trying to find a soulution as well. Your order was delayed due to the package being damaged during shipping, and we absolutely want to make this right. We can either send you a brand new replacement at no additional cost, or offer you another product of similar value, whichever you prefer.

We take full responsibility and truly want to resolve this for you. Your satisfaction means a lot to us, and I’m really sorry we let you down.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 26, 2026

Dear James,

Thank you so much for sharing this with us!

We're truly honored that you chose our light to add something a bit different to your bedroom. It's wonderful to hear that it not only looks stylish but also gives off that nice soft glow at night—creating the right atmosphere is so important, and we're thrilled it's working perfectly for you.

Your satisfaction means a great deal to us, and we really appreciate you taking the time to leave such lovely feedback.

If you ever need anything else or have any questions down the road, please feel free to reach out. Thank you again for your support!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 26, 2026

Dear Allison,

Thank you so much for taking the time to leave such a positive review!

We're really glad to hear that you had a good experience overall. It’s wonderful that the installation process went smoothly for you and that you're happy with the modern, clean look of the product once it was set up—that’s exactly the impression we hope to create!

If you ever have any questions or need support in the future, please don’t hesitate to reach out. We truly appreciate your support and hope you enjoy your purchase for a long time to come!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 25, 2026

Dear Janet,

Thank you so much for your lovely feedback — it truly made our day!

We're absolutely thrilled to hear that you were impressed with the design options and that you found exactly what you were looking for for your space. It's especially wonderful to know that the piece looks even better in person — that's always what we hope for when our customers receive their orders.

Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience. If you ever need anything in the future, we're always here to help!

Thank you again for your support!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 25, 2026

Dear customer,

Thank you so much for sharing your experience — we truly appreciate it!

We're delighted to hear that your horse statue lamp turned out to be the perfect addition to your bedroom. It's wonderful knowing that you're loving your new lamp, and we're glad we could help make things right when the lampshade didn't meet expectations.

Providing great customer service is something we take pride in, so it means a lot to hear that our team was able to assist you without any hassle. Your satisfaction is truly what matters most to us.

Thank you again for your kind words and for choosing us. If you ever need anything in the future, we're always happy to help!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 25, 2026

Dear Douglas ,

Thank you for taking the time to share your feedback — we truly appreciate it!

We're glad to hear that your item arrived safely and that the quality met your expectations. It's also great to know that the product matched the description, as we always strive to provide accurate details for our customers.

We sincerely apologize that the delivery took a bit longer than expected. We understand how important timely shipping is, and we're continuously working to improve our fulfillment process.

Overall, we're happy to know you're satisfied with your purchase. Thank you again for your patience and support — it means a lot to us!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 25, 2026

Dear Linda,

I'm really sorry to hear that the assembly instructions caused such frustration — that’s definitely not the experience we want you to have.

We’ve located your order using the details you provided earlier, and we’ll be sending a more detailed electronic version of the instructions to your email shortly. Hopefully that makes the process much easier for you.

Thanks again for your patience, and please don’t hesitate to reach out if you need any further assistance.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 25, 2026

Dear Sebastian,

Thank you so much for sharing your experience — this really made our day!

We're so glad to hear that you were looking for something different and that Litfad was able to deliver exactly what you had in mind. It's wonderful knowing that the unique shape of your light fixture stands out beautifully in your living room. Creating pieces that help our customers express their personal style is something we truly care about.

Your support means the world to us, and we really appreciate you taking the time to leave such kind feedback. If you ever need anything in the future, we're always here to help!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 25, 2026

Dear Anna,

Thank you so much — we're really glad to hear that!

It means a lot to us that you took the time to share your experience. If you ever need any assistance in the future, don’t hesitate to reach out. Thanks again for your support!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 23, 2026

Dear Harsimran,

Thank you for sharing your experience, and I'm truly sorry to hear about the situation with your order. I completely understand your frustration, especially after waiting so long for your item.

To help you better, could you please provide your order number? Once I have that, I'll be able to look into your case promptly and verify the details.

Regarding the partial refund offer, I want to explain that this is typically proposed when the damage reported does not affect the overall functionality or assembly of the product. However, I understand that you were expecting a full refund given the delay and the condition of the item upon arrival.

Please share your order information, and we will review everything carefully to ensure we find a fair resolution for you. Your satisfaction is important to us, and I sincerely apologize for the frustration this has caused.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 23, 2026

Dear Eboni,

Thank you so much for taking the time to leave such a kind and thoughtful review! We're truly delighted to hear that the twin beds are working out perfectly for your family and that you're happy with your purchase.

It's wonderful to know that the size options helped you make the most of your space in your NYC apartment—space optimization is definitely something we care a lot about, so your feedback means a great deal to us. We also really appreciate your patience with the shipping time, and we're so glad you felt it was well worth the wait in the end.

Your kind words about our customer service truly made our day. Knowing that we were able to support you well means everything to us. Thank you for giving Litfad a try and for encouraging others to do the same—we're honored to have earned your trust.

If you ever need anything in the future, please don’t hesitate to reach out. We're always here to help!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 20, 2026

Dear Jade,

Thank you for sharing your feedback, and I am genuinely sorry to hear about your frustration regarding the coffee table and the communication around it.

After checking our email correspondence, I can see that we have indeed been in contact regarding the crack on the table top. When we reviewed the photos you sent, our team observed that the crack appeared to be superficial and did not seem to affect the structural stability or normal use of the table. That is why we proactively offered you a significant partial refund (or additional free items) as a gesture of goodwill, hoping you might consider keeping it.

However, I want to be absolutely clear: we also offered you a free replacement with a new table. I understand from the emails that you were not willing to accept this option either, which is absolutely your right.

We sincerely want to resolve this for you in a way that feels fair. Since the current offers (discount/free items or replacement) do not seem to meet your expectations, could you please reply to our email and let us know what solution you would consider acceptable? We are open to discussing it.

We take complaints seriously and would much prefer to find a direct resolution with you rather than through the ombudsman. Please check your inbox (or spam folder) for our latest email and let us know your preferred outcome.

Once again, I apologize for the disappointment caused by the damaged item and the inconvenience. We look forward to hearing from you so we can put this right.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 20, 2026

Dear Francis,

Thank you so much for taking the time to leave such a wonderful and detailed review! We are absolutely thrilled to hear that you're enjoying the product.

It’s fantastic to know that you’re loving the balance between style and functionality. Our team works hard to ensure that our products not only look great with a modern design but are also built to last and perform exactly as intended. Reading that we’ve managed to tick all the boxes for you is the best reward we could ask for—it truly makes our day!

Your kind words and support mean the world to us. If you ever need any assistance or have questions in the future, please don't hesitate to reach out.

Thanks again for choosing us and for your lovely feedback.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad