I bought 4 kitchen chairs described as real genuine leather after waiting 12 weeks for delivery to be fair I knew it was a long delivery time, then chairs chairs arrived and made from cheap vinyl and... See more
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The company advertises a range of products. Unfortunately, you will not necessarily receive what you think you ordered i.e. the product does not in fact match the photos, description or dimensions... See more
Company replied
Very disappointing experience with Litfad. I ordered 3 bar stools and paid 420.35 € in advance. After waiting several months I received only ONE stool. The other two items were never delive... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Home Improvement Store
- Kitchen Furniture Store
- Lighting Store
- Outdoor Furniture Store
About Litfad
Written by the company
Welcome to Litfad
About Litfad
Written by the company
- More than Furniture & Lighting here
- At Litfad, we believe that the right furniture can transform not only a home but how you feel within daily life. That’s why we love to help you find your just-rights that are both timeless and reliable - designed to match the rhythm of your everyday life and built to last. Whether you're gathering with loved ones, working on your passions, or simply enjoying a Friday night, each piece in your home is crafted to stay with you, quietly supporting every chapter of your story.
- You're always supported
- Building lasting relationships with our customers is paramount. We promise to approach every interaction with the highest level of respect, ready support, and warm kindness.
2.You matter the most
24/7 Customer Service
Providing a respectful, well-supported and hassle-free experience is all we do and everything we strive for.
Contact info
About Litfad
2.0
Poor
13K reviews
Replied to 82% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item arrived well packed with no…
Item arrived well packed with no damage. Very impressed.
February 11, 2026
Unprompted review
Reply from Litfad
Dear Keith,
Thank you so much for your kind words! We're absolutely delighted to hear that your item arrived safely and in perfect condition. It’s wonderful to know that our packaging efforts made a positive impression—we always strive to ensure every order is handled with care.
Your satisfaction means the world to us, and we truly appreciate you taking the time to share your experience. If you ever need anything in the future, please don’t hesitate to reach out. We’d love to serve you again!
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Well-crafted and carefully finished .
October 7, 2025
Unprompted review
Reply from Litfad
Dear Jasmine,
Thank you so much for your thoughtful feedback!
We're truly glad to hear that you appreciate the craftsmanship and attention to detail in our product.
It’s comments like yours that remind us why we put so much care into every step of the finishing process.
Your satisfaction means the world to us, and we’ll continue striving to deliver quality you can feel.
If you ever need anything else, we're always here and happy to help.
Thanks again for your support!
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Don't buy from this company!
Buyer beware! I do not recommend purchasing from this company. Shipping times are excessively long.
December 11, 2025
Unprompted review
Reply from Litfad
Dear Tee,
Thank you for your feedback, and I’m truly sorry to hear about your experience.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.
We strive to provide accurate shipping timelines, and it’s clear we missed the mark in your case. To help us investigate and address this properly, could you please provide your order number? Once we have it, we’ll check the shipment status and do our best to resolve the issue.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Modern design that works perfectly
September 17, 2025
Unprompted review
Reply from Litfad
Dear Ellie,
Thank you so much for your kind words!
We're thrilled to hear that you're enjoying the modern design and that it’s working perfectly for you. Your satisfaction means a lot to our team, and we truly appreciate your support.
If you ever need anything else, we're always here to help!
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Bathroom cupboard
Bathroom cupboard; order No. 1215861, took 9Wks. to come, and was found to be rubbish. Despite multiple requests, Litfad refuse to accept item for return and refund, Instead offering cheap 'Gifts'. Litfad's website depicts a Spacious Furnishing Showroom, which I suspect is far from the truth. Litfad products are not good quality. Litfad does not accept returns.DO NOT UNDER ANY CIRCUMSTANCES TRADE WITH LITFAD. MR. T. A. BESWICK
February 11, 2026
Unprompted review
Reply from Litfad
Dear Beswick,
Thank you for your order (No. 1215861) and for taking the time to share your thoughts.
I’m genuinely sorry to hear that you’re unhappy with your purchase.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.Your package was delivered within the estimated time frame.
Regarding the quality of the item, I noticed that you haven’t opened the parcel yet. I’d be very grateful if you could take a moment to inspect the item before making a final judgment. We’re always open to hearing where a product hasn’t met expectations, but we also want to make sure the item itself has been properly assessed first.
I’ve just sent you a separate email with more information, including how we can help further if you do find the product isn’t as you hoped. Please check your inbox (and spam folder, just in case).
We take feedback like yours seriously, and I truly hope we can find a way to restore your trust.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Everything from selecting the item to…
Everything from selecting the item to receiving it was straightforward. Communication was clear, delivery was smooth, and the product met my expectations.
February 10, 2026
Unprompted review
Reply from Litfad
Dear George,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that your entire experience — from selection right through to delivery — was smooth and straightforward.
It means a great deal to our team to know that communication was clear and that your order arrived as expected. We always strive to make every step of the process as hassle-free as possible, so it’s truly rewarding when customers like you take the time to share such positive experiences.
We’re also very pleased that the product met your expectations. Knowing that you're happy with your purchase is exactly what we aim for.
Thank you again for choosing us and for your kind words. We truly appreciate your support and hope to have the opportunity to serve you again in the future.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Bought one product and received another
I bought the shoe storage on 31 August 2025. I went to Brazil in October and the porter received the box for me. I came back on the 13 of January and I would find someone to put it together. What a disappointment. I did not buy this ugly shoe storage , I bought the white one.
Took so long to deliver and send the wrong one.
The company insisted that I bought the horrible one. Like if I am a stupid person.
Really disappointed, be carefully with this company.
PS. The answer bellow is not true. I try to access the link I used to buy the product and it it is not available anymore. As I said I knew what I bought
February 6, 2026
Unprompted review
Reply from Litfad
Dear Iris,
Thank you for sharing your feedback, and I’m truly sorry to hear that you’re disappointed with your purchase.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.Your package was delivered within the estimated time frame.
I’ve carefully checked your order from 31 August 2025, and I can confirm that the item you ordered — based on the product selection and order details — is the exact model that was delivered to you. The product page clearly shows the design and colour of this item, and the order reflects that you chose this particular style.
That said, I completely understand that it may not be what you were expecting, especially after such a long wait due to the delivery timing. I sincerely apologise for any frustration this has caused.
As a gesture of goodwill, we would be happy to offer you a gift as a way to make things right. I’ve just sent an email with more details — please check your inbox (and spam folder, just in case).
Thank you again for your honest review. We truly value your feedback and hope we can find a fair resolution.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Awful
Awful, flimsy product (a desk). With assembly, screws don’t stand up to the job. Drawers also flimsy and fall down at an angle once opened and won’t take much weight in them.
As others have said it took ages to arrive. Online responses to enquiries during the process were actually polite and efficient so I was encouraged for a while. Should have read the reviews before purchasing. Will now replace with a local purchase to cut my losses and get what I want.
December 10, 2025
Unprompted review
Reply from Litfad
Dear Neil,
Thank you for sharing your honest feedback about the desk you ordered. We are truly sorry to hear that the quality did not meet your expectations and that you experienced issues with the screws and drawers during assembly. We also sincerely apologize for the extended delivery time, which added to your frustration. This is not the level of quality or service we aim to provide.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.
We note that you received your order back in December. While some time has passed, we remain committed to addressing the product issues you've described. If you are still experiencing problems with the screws or drawers, we would be happy to send you free replacement parts for the affected components.
We will send you a detailed email within the next 24 hours to coordinate this. Please check your inbox (and spam folder) for our message.
We deeply regret that your experience has led you to seek a local alternative. We value your feedback and are determined to improve both our product quality and delivery times. Thank you for giving us the opportunity to make things right.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Straightforward ordering and timely…
Straightforward ordering and timely updates .
October 31, 2025
Unprompted review
Reply from Litfad
Dear Millie,
Thank you so much for taking the time to leave this positive feedback! We're truly happy to hear that you found the ordering process straightforward and appreciated the timely updates.
Providing a smooth, transparent, and communicative experience from order to delivery is a key priority for our team, and it's incredibly rewarding to know we succeeded in your case. Your acknowledgment means a lot to us.
We sincerely appreciate your choice to shop with Litfad and look forward to the opportunity to serve you again in the future!
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Scam scam scam
Scam scam scam - 3 months for a box (opened) of broken bits of cabinet to arrive. I wished I could give it zero. Basically scammed out of a £230.00. I ordered a small side board and it took over 3 MONTHS to finally arrive. PLEASE read their terms before ordering. This was a heavy piece ( well about 100 pieces ) of furniture. You will be liable for the cost to return it to China - and still won't be refunded the full cost of the item. The website looks all shiny and fancy and what I received was a pile of c**p in an opened torn box. After reporting it as soon as it arrived ( I couldn't reject it as they would keep 60% of the value of the item and the delivery people wouldn't take it ) their customer service was ZERO. No response, then delay tactics then no response, which went on for months. Awful company that caused so much stress. Don't waste your money and don't be conned into buying absolute rejects of items. BE WARNED. It's ALL shipped / processed from China, hence why it took so long, therefore you have NO rights under UK consumer law. I took legal advice and there's no redress, so you will not be able to enforce the UK court judgment anyway, after spending so much money taking action.
July 31, 2025
Unprompted review
Reply from Litfad
Dear Gregg,
Thank you for taking the time to share your experience, and please accept our sincerest apologies for the frustration and stress this situation has caused you.
We are truly sorry to hear that your order took over three months to arrive and that the packaging was torn and opened upon delivery. We completely understand how disappointing and unacceptable this must have been, especially after waiting such a long time.
However, after reviewing our communication, we would like to clarify that based on the photos you sent us, we could only see damage to the outer packaging — we did not receive clear images showing actual damage to the cabinet pieces themselves. Without clear evidence of damage to the product, it has been difficult for us to process a resolution.
If the items inside were indeed broken or damaged, we sincerely apologise, and we are still willing to help. Could you please send us clear photos showing the damage to the actual product pieces to our email? Once we receive these, we will review your case again immediately and work towards a fair solution.
We genuinely want to make this right and regret that our communication fell short. Please email us at [your email address] with the requested photos, and we will prioritise your case.
Thank you for your patience, and once again, we are truly sorry for this disappointing experience.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Horrible product and even worse…
Update: While the response to my review sounded like the company was going to follow through on the refund and commitment to making this right, it took me another full two weeks of back and forth before getting a SMALL refund for the two bookcases I purchased. They continued to argue with me about why I don't deserve a full refund and that the product was good enough to use. Regardless of whether it was "usable" or not, IT WAS DAMAGED! Completely in disbelief at the way they handled this and then portrayed themselves as caring about doing the right thing.
Horrible product and even worse customer experience. I ordered two bookcases from Litfad, which took 3 months to arrive. There was no communication about the delay and they kept telling me to just be patient when I inquired. They finally started offering me partial refunds for my wait and then, when the product was delivered, rescinded the offer. Upon opening the boxes, there were multiple scratches and dents in the product which was incredibly frustrating after waiting for so long. I contacted them and, after almost 2 weeks of back and forth where they kept asking me to send more and more photos, they told me that upon review it doesn't change the usability of the product. Completely unacceptable and I wouldn't recommend this company to anyone. They have unethical practices and don't care at all about the quality of their product.
February 9, 2026
Unprompted review
Reply from Litfad
Dear Megan,
Thank you for sharing your updated experience. We are genuinely sorry to read that you feel our response did not match the reality of your situation, and we deeply regret the frustration this has caused you.
We would like to address your concerns regarding the refund. According to our records, a refund for your two bookcases was processed prior to your updated review. We sincerely apologize if the process took longer than expected or if our communication during that time added to your frustration. That was never our intention.
Regarding the condition of the bookcases, we completely understand your disappointment. Receiving damaged items after such a long wait is unacceptable, and we truly regret that the product did not meet your expectations. We also hear your criticism regarding the delay and lack of communication throughout the shipping process—this clearly fell short of the service we aim to provide.
Your feedback is incredibly valuable to us, and we will use it to improve both our product quality checks and our customer communication. We are very sorry that your experience with us has led you to feel this way.
If there is anything further we can assist you with, please don't hesitate to reach out to us directly.
Update:
Thank you for taking the time to share your experience and for providing an update.
We sincerely apologize that the delivery took much longer than expected and that the condition of the bookcases upon arrival did not meet the quality standards we strive to uphold. We also regret any frustration caused during the communication process—this is not the experience we want any customer to have.
We do want to clarify that after our communication, a refund was issued in accordance with the resolution we agreed upon. We understand that the process took longer than it should have, and for that we are truly sorry.
While we cannot change the past experience, we hope the resolution we reached together reflects our commitment to making things right. If you have any further questions or need additional support, please don't hesitate to reach out directly—we are happy to help.
Thank you again for your honest feedback, as it helps us improve.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Looks Even Better
The product looks even better in person than online photos.
February 5, 2026
Unprompted review
Reply from Litfad
Dear Robert,
Thank you so much for taking the time to share your wonderful feedback! We're absolutely delighted to hear that the product exceeded your expectations and looked even better in person. Our team works hard on design and quality, so compliments like yours mean the world to us and make all the effort worthwhile.
It was our pleasure to be part of your home project, and we hope it brings you joy for many years to come. We truly appreciate your choice to shop with us and look forward to serving you again in the future!
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Poor quality and customer service
Table took 3 month to arrive and the quality was poor. In addition there was damage. I am still trying to return the goods but customer service is clearly an AI Bot which churns out the same answer every time.
I have now had a full refund but it has taken a long time and a lot of emails to get it.
February 6, 2026
Unprompted review
Reply from Litfad
Dear Karen,
We are truly sorry to hear about the disappointment with the table's condition. We sincerely apologize for the frustration caused by the communication you've experienced and for any impression that your concerns are not being personally addressed.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.
To resolve this for you, we are ready to proceed with a solution. As soon as we can verify the details of your specific case, we will arrange for either a replacement of the table or a refund.
We will send you a detailed email shortly to gather any necessary information and coordinate the next steps directly. Our goal is to ensure this is handled personally and resolved to your satisfaction.
Thank you for your patience, and we are committed to making this right for you.
Update:
Thank you for sharing your experience and for your patience throughout this process.
We sincerely apologize that the delivery took so long and that the quality and condition of the table did not meet your expectations. Please know that we take feedback like yours seriously and are continuously working to improve both our products and customer service.
As you mentioned, a full refund has now been issued. We understand that the journey to reach this resolution took longer than it should have, and we regret any frustration caused along the way.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us directly. We're here to help.
Thank you again for your feedback, and we wish you all the best.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Absolutely disgusting company,I placed…
Absolutely disgusting company,I placed an order with them it took over 10 weeks to arrive,the packaging was so badly damaged and the order was useless,I contacted them the same day sent photos and videos and explained to them I wanted a full refund? It caused me so much stress it was like getting blood out of a stone,in one of my emails to them I was told to stop arguing OK? Unbelievable or what!!! Stay well away that’s my advice
November 9, 2025
Unprompted review
Reply from Litfad
Dear Cheryl ,
We are deeply sorry to hear about the frustrating experience you had with your order. We sincerely apologize for the excessive delay, the damaged packaging, and the stress this caused you.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.
We want to let you know that a full refund for your order was processed on January 20th. We have also reviewed our email correspondence and could not locate the message you mentioned asking you to “stop arguing.” We are concerned there may have been a misunderstanding or a communication issue.
To address this fully, we will send you a detailed email shortly to review the situation and clarify our communication records. We truly value your feedback and want to ensure this matter is properly resolved.
Thank you for bringing this to our attention, and we apologize again for the inconvenience and disappointment caused.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Refined look and dependable quality.
The product has a very polished appearance and feels reliable. It blends nicely with my home and looks well made.
December 3, 2025
Unprompted review
Reply from Litfad
Dear Emily,
Thank you so much for sharing your positive experience! We're truly delighted to hear that you appreciate the refined look and dependable quality of our product. Your feedback means a great deal to our team as we strive to provide both style and reliability in every item. We look forward to serving you again in the future!
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Save your money
Awful customer service; worse than snail place delivery; Still waiting for an acknowledgment 2 weeks after placing order - not expecting this to arrive any time soon if at all
February 9, 2026
Unprompted review
Reply from Litfad
Dear Jackie,
We sincerely apologize for the unacceptable delay and lack of communication regarding your order. This is not the experience we want you to have, and we appreciate you bringing it to our attention so we can urgently address it.
After an internal check, your order is currently progressing through our final quality control and secure packaging stages, which are standard procedures. We are expediting this process now, and we will send your package out for shipping immediately upon completion.
To provide you with full transparency on the current status and a clear timeline for shipping, we have sent a detailed email to the address associated with your order. Could you please check your inbox (including your spam or promotions folder) for this message?
We are committed to resolving this for you and ensuring your order reaches you promptly. Thank you for your patience as we work to make this right.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Exactly what I hoped for
Everything matched the description perfectly. Installation was simple and the final look is great
December 11, 2025
Unprompted review
Reply from Litfad
Dear Bobby,
Thank you so much for your excellent review! We're thrilled to hear that the product matched the description perfectly, the installation was simple, and you're happy with the final look.
Providing accurate product information and a straightforward setup experience is very important to us, so your feedback is truly rewarding.
We sincerely appreciate you choosing our product and taking the time to share your positive experience. Enjoy it!
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Quick Response Support
Support replied quickly and resolved my question fast.
February 4, 2026
Unprompted review
Reply from Litfad
Dear Alan,
Thank you so much for your kind words! We're truly glad to hear that our support team was able to assist you promptly and resolve your question quickly. Providing efficient and helpful service is very important to us.
We sincerely appreciate you taking the time to share your positive experience—it means a lot to our entire team. We hope to have the opportunity to assist you again in the future.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Fast and Reliable Delivery
Placing the order was simple, and I appreciated the regular updates on shipping. Very satisfied.
February 4, 2026
Unprompted review
Reply from Litfad
Dear Ben,
Thank you so much for your wonderful feedback! We are truly delighted to hear that you found the ordering process simple and that our shipping updates were helpful. It's fantastic to know you are very satisfied.
Providing a smooth and transparent experience from start to finish is our top priority, so your comments mean a great deal to us and our team. We sincerely appreciate you choosing us and look forward to serving you again in the future.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Carefully packed and delivered
Everything was packed very securely, which I really appreciated. No damage at all, and setup was straightforward.
August 22, 2025
Unprompted review
Reply from Litfad
Dear Helen,
Thank you so much for your kind words! We are truly delighted to hear that you appreciated the secure packaging, received your order in perfect condition, and found the setup process straightforward.
We put a lot of care into ensuring our products are well-protected for shipping and easy to assemble, so it's very rewarding to know our efforts were noticed and valued.
We sincerely appreciate you choosing us and thank you for taking the time to share your positive experience.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
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