I loved litter robot 3; but it stopped taking reliable weights of my 2 cats after 2 years of use (and cross country move). We upgraded to the current model (i believe the 5), we still love it but we f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This really is a “quality of life purchase.” Although some upkeep is needed, taking care of litter is much easier and less time consuming than it was. And odor is much less of a problem. I have four c... See more
Company replied
Brilliant product and outstanding customer support. Mine broke after 3 years (worked brilliantly until then) and they very swiftly sent me the part that would fix the issue free of charge. I’d definit... See more
Company replied
Julie M was amazing! She understood the problem I had and resolved it quickly. She helped me with an ordering issue that could have deterred me from re purchasing same day and putting off the order fo... See more
Company details
Written by the company
Having a pet makes everything a little more magical—and we’re creating a world where that magic is endless. Since 2000, we’ve helped pet parents outsmart daily chores by solving the problems that matter most. We aim to be the worldwide leader in connected pet care and refined pet accessories, building beautiful solution-oriented products that solve problems, are enjoyable and intuitive to use, and deliver meaningful insights for pets and people alike. All repairs and service are done in-house at our Michigan and Wisconsin facilities by our expert technicians, so you can always count on quality service when you need it. Our USA-based customer experience specialists work closely with our on-site engineers to deliver fanatical support before, during, and after a purchase. Our 200+ person assembly and fulfillment center located in Juneau, Wisconsin is Whisker’s hub for assembling and distributing our premium products. We’re on a mission to transform the future of pet care and build beautifully functional products that help make life with your pet endlessly better.
Contact info
Auburn Hills, United States
- Support@whisker.com
- litter-robot.com
3.2
Average
587 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Extremely expensive luxury price for a…
Extremely expensive luxury price for a poor quality robot that barely works, and as time goes on it breaks down more and more. NOT WORTH THE PRICE AT ALL.
April 12, 2026
Unprompted review
Reply from Whisker
Hello Analyn!
Thanks for taking the time to write this review. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Overall
Overall, it works very well. I would recommend using the litter made by Whisker, otherwise it seems to stick to the bottom of the litter robot. It is nice not needing to scoop every day, but the bags need to be changed around once a week and the moisture in there creates mold sometimes. We just use baking soda at the base, and it seems to prevent this.
April 11, 2026
Unprompted review
Reply from Whisker
Hi Rose!
Thank you for taking the time to write this honest review. We're happy to hear that the Litter-Robot has been appreciated in your household. We're happy to hear that you were able to resolve the issue with mold in your unit. Something that can cause this is if your Litter-Robot is kept in an area of high moisture/humidity. This can cause all sorts of issues with the internal components, with a higher chance of condensation buildup that can cause strong odors and corrosion of nearby components. If it continues to be an issue, we suggest moving your unit to an area with a lower humidity/a climate controlled area. Thank you again for your review and for being a part of the Whisker Family!
Love this product
Love this product, so easy to operate and keep clean. I have 2 fur babies and it stays so clean
April 11, 2026
Unprompted review
Reply from Whisker
Hello Donna!
Thank you so much for the kind review! We're happy to hear that our Litter-Robot has been helping keep your fur babies litter area clean and tidy! We hope you continue to enjoy our products for years to come. Thank you again for the review and for being a part of our Whisker Family!
Exactly as advertised.
I placed the order and it came with sufficient instructions and it works as advertised. Fortunately, I've had no issues. I love the litter feeder with the litter box. I can completely forget about litter anything for a week at a time. The effort I put in weekly is less than the effort I was spending daily. Expensive, but I feel like it's worth it to me and my two kitties.
January 7, 2026
Unprompted review
Reply from Whisker
Hi Barbara!
Thank you so much for the kind review! We're happy to hear that you're enjoying your Feeder-Robot and Litter-Robot! We hope you continue to enjoy our products for years to come. Thank you again for the review and for being a part of our Whisker Family!
It is a great litter box for cats…
It is a great litter box for cats however we had to slowly train our 5 year old cat. Do not change the cat litter. If it is compatible then keep it with the model litter robot but if not then slowly change the litter not immediately because your cat, if picky, will not get used to it immediately. Other then that, the system works and my cat loves it after 1 month.
April 11, 2026
Unprompted review
Reply from Whisker
Hi Maritza!
Thank you for taking the time to write this honest review! We're thrilled to hear that you were able to get your fur babies acclimated to their Litter-Robot and that they are now loving it. We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of the Whisker Family!
Best Cat Focused Brand
I recently ordered the Litter-Robot and couldn’t be happier with the entire experience from start to finish. The shipping was incredibly fast, it arrived sooner than expected. When I had quick setup questions their customer service team was super fast. Whisker has clearly built a brand and products that are second to none, and I wouldn’t hesitate to recommend them to cat owners looking for a smarter litter scooping solution!
April 11, 2026
Unprompted review
Reply from Whisker
Hi Calvin!
Thank you so much for the kind words in your review! We're happy to hear that you are a fan of our products and of our fantastic Whisker Support team! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you again for the review and for being a part of our Whisker Family!
Delivery on time
April 2, 2026
Unprompted review
Reply from Whisker
Hey Scott!
Thank you so much for the kind review! We're happy to hear that your delivery was on time! We hope you continue to enjoy our products for years to come. Thank you again for the review and for being a part of our Whisker Family!
Never have to worry about scooping…
Never have to worry about scooping again! This litter robot has been a game changer for us!
April 10, 2026
Unprompted review
Reply from Whisker
Hi Randolph!
Thanks for the 5-star review! We're thrilled to hear that your household has become such a fan of our Litter-Robot! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you for being a part of our Whisker Family!
"FSA eligible"? Of course not
I was suckered in by the "FSA eligible" marketing, which seems good at first glance: why not use pre-tax money that's already been withheld from your paycheck to pay for something that'll make your life easier?
They partner with a company called Sika to get a doctor to write you a "letter of medical necessity" so your FSA administrator will approve the purchase. Well, mine denied the purchase, even though Sika's "doctor" said it would help me avoid back pain.
I had to contact Whisker myself to arrange the return because their online form wanted me to pay $60 in shipping to return the unopened device. Then, two weeks after they received the returned item, I had to contact them again to process the refund to my FSA card. This meant I was unable to use my FSA card for a total of about 5 weeks.
I have no opinion about the product itself, but the company needs to back off this "FSA eligible" nonsense.
December 11, 2025
Unprompted review
Reply from Whisker
Hello Ryan,
We apologize for any inconvenience this may have caused and understand how this can be frustrating. Receiving an LMN (Letter of Medical Necessity) is not the same as having an LMN approved. If your symptoms don’t meet the requirements, the provider may deny your LMN. In that case, you won’t be able to use HSA/FSA funds, but you can still purchase the product using a different payment method. If you already purchased the product, and are still within your 90-Day In-Home Trial, then you can return it for a refund of the purchase price. Check out our full return policy here: https://www.litter-robot.com/returns.html
To find out more about HSA/FSA eligibility in partnership with SIKA, go to our website here: https://www.litter-robot.com/hsa-fsa-eligibility If you have any questions or need any help with your LMN, receipts, or the Sika payment process, contact support@sikahealth.com.
Cat won't use it
one of our cats simply WILL NOT use this machine. The amount of urine we now have all over the house is frustrating. The huge price we paid for this system would be worth it if the cats would use it.
April 10, 2026
Unprompted review
Reply from Whisker
Hi John!
Thank you for taking the time to write this review. We always want you to have a positive, seamless experience with us, and we're saddened to hear this hasn't been the case. A scoop-free lifestyle is something we want you to be able to enjoy daily. We requested additional information from you via TrustPilot so that we can look into this further with you. Once we have that information, a member of our Whisker Support team will be reaching out to you via email. We look forward to hearing from you soon!
It's not so much the company as it is…
It's not so much the company as it is the product. I have had fewer problems with my LR3 than my LR5 Pro. I own 5 different automatic litter boxes, and a common theme is that the apps are never reliable. They fall off the Wifi quite often. The LR5 continues to have issues detecting nonexistent movement and telling me the drawer is full when it is empty. I have tried different troubleshooting suggestions from the site and fixed them temporarily, but they still continue to plague us. Excrement continues to stick to the rubbery bottom and needs to be cleaned quite often.
March 29, 2026
Unprompted review
Reply from Whisker
Hi Heather!
Thank you for taking the time to write this review. We always want you to have a positive, seamless experience with us, and we're saddened to hear this hasn't been the case. A scoop-free lifestyle is something we want you to be able to enjoy daily. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Mariel was professional
Mariel was professional, organized, and clear in her instructions. She analyzed the photographs and my report, and solved the problem, including sending the needed replacement part.
April 7, 2026
Unprompted review
Reply from Whisker
Hello Katherine!
Thanks for the 5-star review! We're thrilled to hear that our Whisker Support team was able to support you and get your unit back up and running! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you for being a part of our Whisker Family!
customer support was superb!
Julieth at Whisker customer support was fantastic! She sorted out my difficulty in a very short time and set up a quick shipment of a replacement part. These robot units are not cheap so it is important to keep up with an extended warranty so that your investment is protected. We have three robust 6 7 and 8 year old ex feral toughies who depend on the litter robot as much as we do.
April 7, 2026
Unprompted review
Reply from Whisker
Hi Daniel,
Thank you for taking the time to write such a kind review. We're thrilled to hear that our Whisker Support team was able to support you and get a replacement part set up for your Litter-Robot! We want you to be able to enjoy our products for years to come. Thank you for being a part of our Whisker Family!
Good service
Was a bit expensive, but the machine has been a champ. And every single time we has some issues it was easy to contact them and get a replacement part
April 2, 2026
Unprompted review
Reply from Whisker
Hi Jelle!
Thank you so much the kind words in your review! We're happy to hear that you are a fan of our products and of our fantastic Whisker Support team! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you again for the review and for being a part of our Whisker Family!
Karla was fantastic
Karla was fantastic! So patient and helped us troubleshoot our globe overload issue.
April 1, 2026
Unprompted review
Reply from Whisker
Hi Beth!
We're thrilled to hear that our Whisker Support team was able to support you and get your unit back up and running! We want you to be able to enjoy our products for years to come. Thank you for being a part of our Whisker Family!
Didn’t work correctly straight after unboxing…
Update - changing my rating:
I spoke with a customer service rep that was really helpful. She sent me a brand new one and I was going to return the old one. However, it seems like the litter box needed a burn in period because now it’s working perfectly. Whisker is scheduling a pick up so I can return the new one that is no longer needed. I value that the Whisker staff truly worked to address my concerns. I’m now a happy customer - thank you Whisker.
Original review:
Received the unit a week ago and set it up today. I was very hopeful that this would be a seemless experience. Unfortunately no. The initial doesn’t work, straight out of the box. I’m curious to know what their Quality Control protocol is, if they are keeping track, and trying to improve? I followed the instructions to the T. I have all different flights showing. I tried troubleshooting using chat GPT which guided me through multiple sets. The instructions that come with the device didn’t address my issues. So now, I need to find time in my busy work day to call the company to troubleshoot. For the price of these units, their quality and performance should be stellar.
March 28, 2026
Unprompted review
Reply from Whisker
Hi Lisa,
Thanks for taking the time to write this review. We're sorry to hear about the issues that you've been experiencing while trying to onboard your unit. We thank you for providing us with the additional details that we requested via TrustPilot, and we are happy to see that you were able to get in touch with our Whisker Support to get a replacement base for your Litter-Robot. If you have any additional questions or are experiencing any issues, please be sure to reach back out to us directly. We have multiple ways to get in touch! You can email us at support@whisker.com, live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST. We're always happy to help!
Staff is very helpful
The person that assisted me with a technical problem was very knowledgeable and helpful. I was able to get my Dog’s Whiskers Robo-Feeder working again. Thank
You !
March 27, 2026
Unprompted review
Reply from Whisker
Hello Zully!
Thank you for taking the time to write this kind review. We're thrilled to hear that our Whisker Support team was able to resolve your issue and get your Feeder-Robot working again. Thank you for being a part of our Whisker Family!
Horrible unpleasant experience
I should have read reviews from Truspilot before I made the purchase in which case I would probably have not suffered this painful experience!
Firstly the are not interested in looking after the product they sell to you. It instead their app is designed so that to grab as much as data possible so in the future they can sell you “something”! The app is not really about how the Robot functions and trouble shooting etc but a field of links which trigger the owner to potentially buy something!!!n how sad!
I spent 13+ hours trying to on board the device with the “help” of the company including the “technical” team (embarrassing) and nobody has had any clue what to do up until now.
One of the most unpleasant experiences I have ever had and anybody in case want to try, think twice!
March 26, 2026
Unprompted review
Reply from Whisker
Hello Bill,
Thanks for taking the time to write this review. We're sorry to hear about the issues that you've been experiencing while trying to onboard your unit. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Expensive, litter issues, always breaking
If you like paying a lot of money for a litterbox that requires constant messing with, gets stuck, constantly trying different brands of litter, then sure, buy this. I've owned the Litter Robot 4 for years, basically have had all of the parts replaced, and we are still having issues with it. One brand of litter is too dusty so the sensors kept triggering a stop event mid rotating. Switched to a less dusty brand and now the litterbox smells all the time. Tried their litter, also doesn't cover the smell. One of my cats had litter on it because their clumping factor is not good and litter fell on her while she was in it. We have spent so many hours of our lives opening tickets and troubleshooting this thing over the years, that time would have been better spent just manually scooping litter.
Edit:Now they are trying to take down my review, typical. I do not want to work with your support anymore. I am done working with your support. You all are a joke and your products are cheap, over priced, junk.
March 25, 2026
Unprompted review
Reply from Whisker
Hi Ben,
Thank you for this review. We're sorry to hear about the issues that you've been experiencing with your new Litter-Robot. We always want you to have a positive, seamless experience with us, and we're saddened to hear this hasn't been the case. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
I ordered a motor for my litter robot…
I ordered a motor for my litter robot and asked it to be expedited since the machine is not working. I was told it would be expedited and I would have it by the end of the week. I never received the email with the order number of the installation instructions. I called back the next day and was put on hold for over an hour and still do not have the order number or tracking number to even know when it is shipping. I received the installation instructions and asked for a supervisor and never spoke to one as no one picked my call on hold. This is terrible customer service and would not tell anyone to ever order anything from this company. I’m about ready to throw this out the door and just go back to scooping litter, which is basically what I’m doing now since this piece of junk is not working anyway.
March 25, 2026
Unprompted review
Reply from Whisker
Hi Robert,
Thank you for taking the time to write this review. We're so sorry to hear about the trouble that you experienced while trying to reach out to our Whisker Support. We thank you for providing us with the additional details that we requested via TrustPilot, and we are happy to see that you were able to get in touch with our Whisker Support to get a replacement motor. If you have any additional questions or are experiencing any issues, please be sure to reach back out to us directly. We have multiple ways to get in touch! You can email us at support@whisker.com, live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST. We're always happy to help!
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