Whisker Reviews 

Litter Robot is easy to set up and simple to use. It is so nice not to have to scoop a litter box first thing in the morning or the last thing at night! I can’t believe it took me so long to own one. They are worth every penny!

I also like the litter they sell and use it all the time. I am on auto renew but I will say they are very slow getting their product to your door. Give it a week to ten days before you receive your litter. Now I know to have litter in reserve so I don’t run out.

Zackary M in customer service is awesome! My LR4 had issues connecting initially in the app due to my home Internet / router. Zackary was extremely kind, efficient, quick and thorough. I'm extremely pleased with the purchase - the unit works great and my 3 cats have been using it without any issues. I no longer dread litter box cleaning time in the daily routine. I hope to swap the last two litter boxes to LRs in the future, but right now - the cats are using the LR4 together without any issues and the other two traditional litter boxes have just been backups / rarely used.

It was great at first, but slowly, it stopped being an "automatic" litter box. Now, it will not automatically dump the feces and urine. I have to reset it, and cycle it manually....... I guess it's better than pulling out the scooper. Still not what I paid for though...

After having a few issues with no solution I decided to call the customer service line. I explained to Zach what had been happening and what trouble shooting I've already performed after going on line and even checking out blogs with the same issues. He checked on the issues through the app. Then suggested that I try one more step that he was confident would solve my problem. He told me if it didn't work to call back and they would see what they could do next. At this point I was pretty sure that I would have to be replacing some sensors to solve the issues. I called back and spoke to Nicole. I explained about my previous call, she confirmed the information, reviewed the latest issue then put me on hold to converse with the "team", when she got back on the call she informed me they were going to replace the base unit on my Litter Robot 4 at no charge to me, mind you the warranty had expired a few months back. They saw the issues had occurred for a few months and said they would take care of it!

I've told several people when asked how I liked my Litter Robot that "It's the best money I've ever spent on a litter box" I definitely stand by that statement after dealing with the customer service team there today!

We now have a Robot 4 and a 5. We did not go for the 5Pro. We also have 5 cats. Overall I would say these things are great. I actually like the 4 better because it has the autoatic hopper that refills the drum. It is not a terribly big deal to fill tha 5, but we learned the hard way that over filling, even by just a small amout, can stop it from working. So we are ddefinately going to convert the 5 with the hopper when it becomes available. No idea why they did not have it with the original roll out for the 5.
I would definately rocommend these robot. If you can swing the $1000 for one, I would say do it. Do not think of it as a $1000 litter box, but think of it as a major appliance. They reqwuire a very small amount of daily attention. If you only have 1 cat, maybe not that necessary, but when you get into 3 plus cats.... definately a wonderful thing.

Absolutely LOVE my Litter Robot 4. Wish Id purchased one YEARS ago.

And customer service is absolutely fantastic.

Rare in an AI world.

Litter Robot three is 90% garbage and 10% operational.
It is constantly complaining about overload, torque, xx failure of something.
I have had this thing for 1.5yrs and fought with it a lot. The only saving grace is when it actually works properly, it cleaned the poop and pee balls

After only a few short months, the rubber inside was destroyed by my cats. When I contacted Litter Robot they shipped me a new one that I have to install myself? Ridiculous. Very poor design when you know the animal that will be using it are going to scratch it. For $700+ dollars I expected it to last. Very disappointed.

The people at whisker litter robot were very responsive and replaced our base unit since we are still under warranty. The only problem now is on the Reverse turn off the globe the motor is making a louder and kind of whiny noise. It is a good machine and the people are great. I thank them.

So I've had the Litter Robot 3 for maybe two years now. Overall it's been good to me but the wiring that keeps the bonnet turning shorted suddenly and stopped working. I contacted Litter Robot support and they were nothing but kind about the situation. Completely understanding and even offering to send me a kit to fix it for free. I would say that sometimes machines fail, that happens, but my five star rating is how they treated the situation. I found their customer service to be excellent and very helpful.

The litter robot has been a great investment. This is our 3rd one.

Do not purchase ANYTHING from their website if you are based in the UK.
They claim to ship within 3-5 business days, but after two weeks I have still not received my Litter Robot and their customer service is absolutely useless. The parcel is nowhere to be found and nobody will take responsibility for it.
I have spent countless hours contacting the courier, the sender, Whisker, you name it. All they do is come up with fake apologies and assure you that they take your complaint seriously, but don't actually do anything about it.
Avoid like the plague.

Have a LR4 that has been going great for the past few months so wanted to get another, and opted for the LR5. I would avoid for the moment - it almost seems like they’re beta testing with consumers have to pay full price for the unfinished product. Long story short multiple rounds of trouble shooting and ultimately had to return due to inability to connect properly. The customer service reps were kinda and helpful - the exception being the escalations team, I really wanted to like this product so kept trying and escalating the issue. Ultimately, I was never sent a fully functioning LR, and I’m out about $50 for box and packing to return for a refund. So net loss 2-3 hours of time, 2-4 weeks of waiting and processing, and $50. Very disappointing and they refused to send another box for return shipping.

UNLESS YOU HAVE SEVERAL BIG MALE CATS AND EVEN THEN , THE LITTER ROBOT IS AN ABSOLUTE WASTE OF MONEY. I HAVE TWO FEMALE SCOTTISH FOLDS. I GOT THE LITTER ROBOT 5(I THINK) 18 MONTHS AGO. THANK GOD I LEFT OUT A LITTER BOX BECAUSE THEY ARE USING THE LITTER ROBOT LESS AND LESS. IT COST ME WHEN ALL DONE, OVER $1200. TOTAL GIMMICK. THE SENSORS ALWAYS NEED TO BE CLEANED( I CLEAN IT DAILY). IT GOES OFFLINE ALL THE TIME AND BETWEEN CHANGING THE BAGS THE FILTERS, ITS A PAIN IN THE ASS. IF YOU DONT MIND SCOOPING OUT A LITTER BOX KEEP $1000+ IN YOUR WALLET, PLUS THE COST OF FILTERS, BAGS. TOTAL WASTE OF MONEY, TIME AND EFFORT!!! SO MUCH FASTER AND EASIER WITH A LITTER BOX. I HAVE 2 STAINLESS STEEL LITTER BOXS AND MY GIRLS COULDNT BE HAPPIER. EVERYONE I KNOW WHO HAS CATS ADVISED NO TO GET THE LITTER ROBOT A) VERY EXPENSIVE TO BUY AND PRODUCTS B) I HAVE 2 SISTERS LITTE FEMALE SCOTTISH FOLDS, MAYBE FOR LARGE CATS OR MORE THAN 2 OR 3 CATS ITS OK. BUT IF YOUR GONNA BUY ANY TYPE OF ELECTRIC LITTER BOX STICK WITH THE LITTER ROBOT. I NEVER, EVER GO CHEAP WITH MY BABIES. I WILL SAY THAT THE LITTER ROBOT WAS VERY RELIABLE EVEN THOUGH ITS EXPENSIVE. I DONT BUY OR USE ANYTHING CHEAP OR CRAPPIE WHEN IT COMES TO MY BABIES. THE LITTER ROBOT IS TOP QUALITY AS FAR AS THE SAFETY AND OVERALL MACHINE. IT JUST WASNT FOR ME

Very poor service. I received a damaged base to replace the original, even though only the laser board was defective. I have now been waiting two months for a replacement and am being fobbed off with excuses. No value is placed on sustainability; everything is simply replaced and the defective parts are not taken back.

I have been in email contact with your team for two months. You should be able to find out who I am from my email address.
It's a joke to tell me you can't find my account.

i liked the item i bought which was litter robot 4, so far i’ve not had any issues with it i feel as tho the extras and the monthly subscription are a bit pricey so it’s best to resort to tesco or amazon order for those extra things such as litter bags & caps other then that the robot it self is working good!

I bought two Litter-Robot 4 units a little under two years ago, expecting a premium, long-term solution. Instead, I’ve had constant problems and very underwhelming customer service. Both units regularly malfunction: red lights on, failure to cycle, and repeated “drawer full” errors when the drawer is not full. They are set up exactly as recommended (flat hard floor, no rugs, nothing touching them), using the suggested litter and bags, with all software updates and regular cleaning. Despite all that, they still fail, and I end up waking up to a big mess to clean. When I reached out to Customer Service, I was told my units are out of warranty and offered a “discounted” replacement base for $399 for the same old model! Being asked to spend almost the cost of a new unit on a replacement base for a product that has never worked reliably for even two years feels completely unreasonable. I’m involved in the cat world in NYC and know many other cat owners. Based on what I’ve gone through, constant errors, disrupted multi-cat household, and a very expensive “solution” instead of real support, I will not recommend Whisker at this time. At these prices, the company should stand behind its products far better than this.

Agent did all the troubleshooting with us and decided to send a replacement. This was our 4th litter robot, but first EVO. We have 5 total, our very first was from a competitor,Casa Leo.
We rescue cats and have several so it's very important for them, litter robots,to work and that's it's money well spent. We love these and this was our first problem. Great customer service. Thank you - McKenna

While initially the LR3 seems good, it has been proven over time to be a piece of utter garbage. Numerous electronics failures and repairs later the two I have are being junked. Great idea, terrible execution. Positioning failures, bonnet removed failures, cat sensor failures, over torque limiter failures, pinch sensor failures… you name it… it fails. I thought it was me, but after hearing from friends about the same thing and googling it… it is not me, it is a massive design problem that they refuse to own up to. Having said that what I hear about the LR4 has been quite positive and seems like they addressed the massive failure that is the LR3.