Think this is a scam
Think this is a scam. No sign of my order and the company is not responding to any of my emails. Now need to go through my bank.
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Think this is a scam. No sign of my order and the company is not responding to any of my emails. Now need to go through my bank.
Avoid this company at all costs
Orderd an item 4 weeks ago..still no sign of it..they don't respond to your emails
No contact number to call..
Obviously happy to rob people's money 🤬
Now need to dispute this with my bank and get my money back
Please Avoid Avoid Avoid
Ordered a tree bench that was confirmed 3 day delivery. 3 weeks on and still no order. Sent numerous emails and no response at all. No telephone number to call. Ive contacted bank for a full refund. Shocking company. DO NO USE
This company is completely unethical, I’ve ordered a mud kitchen and one month later there has been no update on my “three day promised delivery”. What’s worse is they have no phone number and have completely ghosted my emails. Not so much as an apology or even an acknowledgment of my order. Is this fraud? As they know people will claim back from their credit card provider? I’m reporting this.
Estimated delivery time on item page completely unreliable. Item not yet dispatched (it’s been over a week). No reply from the company either. I may need to request a chargeback by the credit card company.
What an amazing company!! Their customer service was second to none. Not only was the Christmas tree I ordered amazing and well worth the money but their customer service was amazing. There was issues with my delivery (which was not the company’s fault but the courier service) and they could not have done more to make sure it was resolved asap, there communication with me though out was top tear. I would definitely be ordering again and recommending to friends and family
I’m one very happy customer
Don't trust the delivery date given on the website. When you go to buy a product - the website says 'order within x hrs and the product will be delivered on x date'.
Whilst delays can happen en route, my product was only dispatched on the advertised delivery date and so was never going to be on time. I will be turning up to a birthday party empty handed.
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