Ordered a quilt cover set for my daughters 7th birthday on 23rd Dec. Expected it end of December. Waited to follow up till 8th Jan to give time for post Xmas and new year rush and or their break. Item... See more
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Never received a confirmation email on order. However money taken from account. Customer service response a month after order said they would express post. Two weeks later still nothing received. N... See more
Company replied
Purchased ‘Peppa Pig Shaped Cushion’. Great communication, bit of a wait on receipt of item: Ordered 16.06.21 Shipped 05.07.21 Received 07.07.21 Great quality item, Jen was kind & helpful. W... See more
ordered items. never arrived. attempts to get in contact with the store have failed to provide a genuine answer. they gave some response that my order had been 'damaged in transit'. load of bs. wishin... See more
Company details
Written by the company
Kids Character Store
Contact info
Australia
- littlecharactersstore.com.au
Gorgeous reversible sequin t-shirts
Gorgeous reversible sequin t-shirts - I’m sure the girls will love them.
March 16, 2021
Reply from Littlecharactersstore
Hi DB
Thank you for choosing to leave a 5 star review. :)
Once my order was sorted
Once my order was sorted, I received it within a few days, my daughter will love it thank you again
March 11, 2021
Reply from Littlecharactersstore
Hi Julie thank for your 5 star review. We strive to do the best for our Customers and ensure all their requirements are met :)
Ordered item that was ‘in stock’ on…
Ordered item that was ‘in stock’ on website. Only to find it was not in stock. After incredibly poor communication, 2 and a half months later, I finally had an alternative delivered. Communication was absolutely appalling.
March 10, 2021
Reply from Littlecharactersstore
Hi Kaysha
We are sorry to see you chose leave a1 star review. Unfortunately the product was out of stock by the time we were placing the order with our supplier . Since you were happy to wait till it become available again, we held on to your order. The replacement was sent as soon as we head from the supplier about further delays and since you were happy to swap to that design. We do apologise for the inconvenience caused to you.
Great service and quick delivery.
March 8, 2021
Reply from Littlecharactersstore
Hi Jane
We are glad you liked our products and services and taking time to leave a review:)
After sales service is BAD
After sales service is BAD! It's been 18 days and still haven't received half of my order. Initially I was told it was already sent by express post then they said they couldn't locate it and now it's out of stock! Mind you, my emails were not responded to until I posted negative comments on Facebook!!! Now they refunded my money, which I never wanted or asked for, and told me to order again when the lamp is back in stock. I emailed them again no response. It took 3 e-mails initially before they responded after the Facebook post. They sent me a Spiderman lamp ( while waiting for the missing Avenger lamp) but assured me I will still get what i ordered coz i told them the avenger is what my grandson wanted. Considering they lost my order and it didnt arrive in time for my grandson's birthday, the "temporary replacement" doesn't mean my order has been fulfilled! It's the retailer's responsibility to ensure customers receive their orders as per delivery standard. Communication is paramount. Their process of waiting for all items to arrive at their warehouse before dispatching means there is no guarantee that the items that are already at the warehouse will still be available when the rest of the stock arrive. This further delays delivery and cause frustrations to customers. The delivery fee they charge is not cheap so as customers, we expect better!! NEVER again!
*** My Response :
The email addresses I used are both on your website under "Contact us". Don't tell me they are no-reply accounts. For your info, I was not told of any delays from UK until 10 days later when I chatted witn an agent online on 25 Feb. On that chat, I was told the item was due to arrive the next day and my order will be dispatched by express post and was guaranteed I will receive it by Tuesday 2 March. I also asked if the doona cover doesn't arrive by 26 Feb, can the lamp be posted to me first? I was told that they will do that. When I received a message via FB messanger on Wed 3 March, I was told the lamp was posted via express post on monday 1 Mar ( which we now know is not true) but could not find the tracking number. She said she will get back to me with the tracking info after they go through around 500 tracking, she never did.. that was when I was offered the Spider-Man lamp. I received the first email response on 5 March. I was NOT kept up to date about the delay, I had to follow it up with you. I was not even told its coming from UK. You did NOT provide the info, I had to chase you for them. You did NOT respond to my emails as soon as you got them, I had to provide you my email address and where I sent them to locate them then responded to them. So NO, you do not understand my frustration because you are just making excuses for a very bad service. I want to change my review to ZERO STARS!!!
March 5, 2021
Reply from Littlecharactersstore
Hi Amelia we are sorry to hear about your disappointment. We believe you were not aware that the items were on preorder at the time of ordering and we kept you up to date about the delays from the UK. We have clear instructions on our website of stock status and everything in stock with us is iether sent the same day or next day. We refunded for the Avengers lamp to avoid further delay and sent the rest of the order as soon as we received the stock. and but not only that we also sent you a Spider-Man lamp as a good will gesture. The reason we could reply to your emails was that you have replied to our no reply emails account. As soon as we got the email to the correct inbox we let you know the next cause of action. We truly understand your frustration and do apologise for the inconvenience caused to you.
Thank you Little Characters Store
Thank you Little Characters Store. Extremely reasonable prices and fast dispatch. Love our quilt covers :) will definitely visit again soon. Certainly recommend
February 19, 2021
Unprompted review
Reply from Littlecharactersstore
Thank you Larissa , your positive experience with our products and services means a lot to us. Thank you for reviewing our small business. We try to provide the most reasonable pricing with flat postage :) thanks again ❤️
My order took 4 months to arrive
My order took 4 months to arrive. I wasn’t contacted to inform me of delays. I had to keep asking. Im appreciative that they exchanged an item. I am happy with the quilt covers once they arrived.
February 13, 2021
Reply from Littlecharactersstore
Hi Clare we are deeply sorry about that one duvet cover taking so long to arrive. The supplier is located in the UK and their business was going through a difficult stage since closing and opening due to Covid 19 crisis. If you wanted to cancel the order, we would have issued you a refund straight away. We constantly followed up about the bedding and kept you informed when ever you needed an update. We are glad you liked your new bedding. :)
Good products
Good products, they are what the description said they would be. Happy with the products.
February 12, 2021
Love the curtains
Love the curtains! Package arrived in good time and all looks to be great quality fabric. Very happy.
February 12, 2021
Reply from Littlecharactersstore
Hi Chloe we are thrilled to hear that you are happy with your purchase :) Thank you for taking the time appreciate our hard work.
Can't fault Little Characters
Can't fault Little Characters.
Excellent communication and customer service.
Gorgeous products.
February 11, 2021
Reply from Littlecharactersstore
Hi Ally Thanks a million for taking time to review us. We are glad to hear that you are happy with our products and services :)
Not great quality.
The curtains are so thin you can see straight through them, even with the lining!
February 7, 2021
Reply from Littlecharactersstore
Hi Sarah we are sorry about your misunderstanding. The curtains you have purchased are not blockout and not thick curtains.
The image was very pixilated and not as…
The image was very pixilated and not as brightly coloured as the image online suggested
February 7, 2021
Reply from Littlecharactersstore
Hi Cherish thank you for taking time to review the product we will certainly forward this feedback to our supplier.
Awesome!
Very very impressed with Little Gecko!
Ordered it on a Sunday and it was to me by the Tuesday! My son loves his new Minecraft bed covers! Great quality product, we’re both very pleased and have already bought some more items for my friends!! 😍
February 7, 2021
My little guy loves his new sheets
My little guy loves his new sheets, they wash well me and I lightweight so he doesn’t get to hot. I wish we could get a matching pillow cases to finish off the look
February 6, 2021
Reply from Littlecharactersstore
Hi Ashley thank you for your great feedback. We are glad to hear that you and your son like the purchase :)
Good quality and really quick delivery
February 6, 2021
Reply from Littlecharactersstore
Hi Karen thank you for your lovely feedback. We certainly try our best provide the quickest delivery times possible:)
Quality of fabric is disappointing
Quality of fabric is disappointing. If i knew it was made in Pakistan i wouldnt have bought it .paid a lot of money for an inferior product .
February 6, 2021
Reply from Littlecharactersstore
Hi Beverley all licensed marvel bedding is made in Pakistan which one of the countries that make the finest Manchester. we are sorry that you didn’t like to quality of the fabric.
Excellent service and quick response…
Excellent service and quick response time. Product is really good.
February 5, 2021
Reply from Littlecharactersstore
Hi Rupal we truly appreciate you taking time to rate us. We are glad that you had a positive experience with our store :)
Reply from Littlecharactersstore
Hi Roxanne Thank you for taking time to write a lovely feedback.
Delivered quickly
Delivered quickly. Reasonably priced. Lots to choose from. Will definitely be ordering more.
January 30, 2021
Reply from Littlecharactersstore
Thank you very much for your feedback. We are super happy that you like our products and services :)
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