Little Green Self Storage Reviews 44

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We used Little Green Storage, as very local to us in Manningtree. But I would like to add the service, cleanliness and pricing of the storage was very good and I would be happy to recommend them.

Rated 4 out of 5 stars

Wanted to give 4.5, but Trustpilot doesn't allow it... From start to finish Tracey couldn't have been more helpful. Clean, modern unit. Pleasant atmosphere. My only criticism is that there's no acce... See more

Rated 5 out of 5 stars

The Team at Little Green Storage - in particular Tracey, is exceptional. I have never found such helpful, genuine, caring people. Nothing is too much trouble and the willingness to assist with anythin... See more

Rated 5 out of 5 stars

Great storage facilities with good range of sizes. Very easy access (even though no lifts to the first floor storage units). Very helpful and responsive staff. Pricing also very competitive and rea... See more

Company details

  1. Warehouse

Information provided by various external sources

Little Green Self Storage is for people who have run out of space at work or at home. Is your home untidy? Do you need to shift some clutter? Are you moving house or renovating? Is your business crowding you out of your home? Do you want your spare room or garage back? Are you are moving in with a new partner – or out? Are your parents downsizing? Do they need space for treasured possessions? We have a wide range of storage units from 25 sq. ft. up to 200 sq. ft. to suit your needs. Our friendly staff will discuss your requirements and recommend the right size unit for you: we are here to help you make the right choice.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

44 reviews

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Rated 5 out of 5 stars

All about reassurance

Everything from initital contact through to leaving was one of happiness and reassurance from the company. We left our car with Little Green at Manningtree while we travelled on foot via ferry from Harwich to Europe for 2 weeks. Miles cheaper than the ferry terminal and we felt much more reassured that the car would be looked after while we were gone. Every question we had was fully answered and the whole experience was excellent. The walk to the station is short - even if you're carrying heavy luggage - and its an easy train ride to Harwich International - so easy in fact that we misjudged how quickly we'd get there and ended up sitting at Harwich for ages before we could board the ferry. Totally our fault (and we had good books to read!) but testament to how smooth our experience went. The return journey was just as easy and within minutes of reaching the car we were off to return home. Will definetly do this again when we need to travel the same way.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Everything about LGSS was perfect

Everything about LGSS was perfect, the team I dealt with and the storage itself was perfect and absolutely met my needs at a very reasonable price. Couldn't have wanted anything more and would absolutely use again!

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent storage facility

Staff very helpful. Storage unit was large enough for all my belongings. It was clean and easily accessible. Security was excellent. I would highly recommend them.

January 21, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service and facility!

Well this was best part of our move! What a life saver this company was!
Tracey and Sarah were really professional, helpful, friendly and so accommodating with all our constant changes of plans ….. we had many. We always felt safe going to the company. We initially said 2 weeks and they accommodated us for 11 weeks. HUGE THANK YOU LITTLE GREEN SELF STORAGE….. we could not have done it without you 🙏

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I can not fault the customer service at Little Green Self Storage at all. Sarah and Tracey were so helpful and understanding while I was super stressed from moving house, they went above and beyond! The facilties are great, all clean and easy to use and access.
Highly recommend to anyone who needs storage.

April 4, 2022
Unprompted review
Rated 5 out of 5 stars

Great facilities and good price

Great storage facilities with good range of sizes. Very easy access (even though no lifts to the first floor storage units). Very helpful and responsive staff.

Pricing also very competitive and reasonable with refunds if you do not use full contracted time.

September 26, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, staff extremely helpful. This made a stressful move less exhausting.

Carol & Keith Wright

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

Good local storage place

Good local storage place, with very nice and helpful staff. They couldn't do enough to help me out, even when I couldn't make it there to put on padlocks etc. Storage areas are clean and dry, had our stuff in for over 6 months and it came out as clean as when we put it in.

July 14, 2022
Unprompted review
Rated 1 out of 5 stars

If you want your furniture ruined

If you want your furniture ruined, then this is the storage unit for you, nice staff until faced with a problem, then you see a whole different picture!
If you like taking risks then go for it....

June 30, 2022
Unprompted review
Little Green Self Storage logo

Reply from Little Green Self Storage

Hi Richard, We're struggling to understand the basis of this review given you're not and haven't been a customer? We are a family run business who have been trading for over 100 years basing our success on how we look after our customers and always go the extra mile. We have hundreds of happy current and ex customers and a fantastic team who look after them. Again I fear we are being the victim of a sustained attack on social media and review platforms from one disgruntled ex customer who under insured their items and despite a full pay out on the policy they held, is determined to try to harm our business.

Rated 5 out of 5 stars

Thank you to Tracy and Sarah

Thank you to Tracy and Sarah, really helpful with setting up my storage unit account and closing it! will use again for future storage needs. Manningtree LittleGreen Storage is clean and organised easy to access.

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

Consistent Excellent Service &…

Consistent Excellent Service & Facilities

These guys are always here when i need a little extra space. Never had any issues and always have lots of help, a prompt email reply or a friendly chat when we meet up.

June 30, 2022
Unprompted review
Rated 1 out of 5 stars

Damaged goods due to leaking roof

We have used LGSS several times over the years due to being a military family and moving around a lot but our recent experience with them has been awful. We were storing a lot of goods but had several roof leaks then a when there was heavy rain the water poured in causing water damage in the containers that left a lot of our furniture damaged. We were offered a pitiful amount from the insurance that didn’t even cover the cost of one item let alone the removals, skip hire and time off work to sort it all out. When we argued this they didn’t care and wouldn’t listen to even meet in the middle.
Compared to some of their customers we were lucky, we only lost a few bits of furniture; someone had their whole house worth of if items destroyed and they also only got offered the same pitiful amount to replace everything they owned. I’d avoid using if I were you.

June 28, 2022
Unprompted review
Little Green Self Storage logo

Reply from Little Green Self Storage

Sadly we are being targeted on review platforms and social media by a single disgruntled ex customer who unfortunately was under insured and although they received a full pay out for the amount they were insured for, it seems they remain frustrated for not insuring their items for the correct amount. A single customer has requested family members and friends to post reviews and comments about a single incident. As you will see, as a company we have never had a bad review or a complaint, we pride ourselves on our customer service. In the space of 1 day we have received over 40 negative reviews and comments across numerous platforms which we hope will be seen as out of the norm and raise eyebrows as to the validity of the reviews and comments.

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