Little Jax Reviews 

978
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, most reviewers were somewhat happy with their experience overall. Many people find the products very comfortable and practical, genuinely appreciating the smooth ordering process and prompt delivery services. Customers frequently highlight the helpful support and nice quality of items like specialized pillows and decorative rugs. However, some reviewers were not happy with long delivery times and unexpected overseas shipping details. Others noted that items looked completely different from the advertised online pictures and felt the overall quality was extremely poor. A few consumers also mentioned frustrating difficulties with obtaining refunds and experiencing poor customer service communication when issues arose.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, reflecting a split opinion among consumers. While many... See more

Quality

Consumers find quality to be ambiguous, with opinions sharply divided. Many reviewers report extreme... See more

Order

Customers had ambiguous experiences with order, reflecting a wide range of differing opinions. On the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Some consumers experienced fast shipping, noting... See more

Value for money

Users describe profound disappointment regarding value for money, frequently calling products a waste of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This looks excellent in the pictures . In reality I would rate as only average , not as thick as it appears and rather expensive . There are other sellers with the same product and pictures and I now... See more

Rated 4 out of 5 stars

Excellent customer service provided by littlejax. There was a little bit of a wait for the item, but it was truly worth it. The pillow itself is perfection and I would highly recommend it to any... See more

Rated 4 out of 5 stars

The rug I ordered and received is soft, thick and chunky, everything I wanted. However the colour is a lighter shade of orange than the photos advertised. I was expecting a much deeper shade like a bu... See more

Rated 4 out of 5 stars

My order was processed promptly and arrived as communicated. Product was as described, the beige colour I ordered was found to have a pinkish hue. Not quite as I thought but still acceptable and an... See more



Contact info

3.2

Average

TrustScore 3 out of 5

978 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 24 hours

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3.2

All reviews

(978)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality pillows

First off, upon checkout it does not stated 'expected delivery' date, which would give good indication that item indeed is shipped f from China. I wasn't happy when I found out. Second off, when unpacked, as I suspected, pillows appeared very poor quality compare to the price paid and very thin, like literally it's so thin that it does not give any support to your neck. Returning these. Very disappointed. Would not recommend at all.

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

In reality this product is cheap

In reality this product is thin, cheap and nasty.
When the three mats finally arrived the poor packaging should have given me a clue on what to expect inside.
Wafer thin smaller than ordered mats.
Don't waste your money on this company.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

As I have already said in my email.

As I have already said in my email.
My bathroom is All black , so I ordered Black !
What I got was grey ?
I would never order grey as it does not fit in with my black floor and wall.
Very disappointing!

March 22, 2026
Unprompted review
Little Jax logo

Reply from Little Jax

Hi Alexander, I can see we replied to your email 2 days ago but haven't had a response from you yet. We hope to hear from you soon.

Rated 1 out of 5 stars

stolen money

I never received anything and from the app shop the tracking number was ttached with the label return to the sender in china !!!! What's the ell is happening ? I want my money back!!!
Don't make any order on this website!

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Never received the pillow

Never received the pillow. Been waiting 3 weeks so far. At this rate I won’t need a pillow to fall asleep

March 15, 2026
Unprompted review
Little Jax logo

Reply from Little Jax

Hi Pat, we've requested your contact info. please kindly provide this so we can investigate this for you. Thank you

Rated 3 out of 5 stars

This looks excellent in the pictures

This looks excellent in the pictures . In reality I would rate as only average , not as thick as it appears and rather expensive . There are other sellers with the same product and pictures and I now regret not buying one of these and saving money .

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

I was deeply disappointed with my mat

I was deeply disappointed with my mat. It showed in the photos advertised a thick chunky mat. And it clearly isn’t my was so thin you could see through it. I’m not happy at all your advertising SUPER THICK LUXURY RUG. And it clearly isn’t isnt

March 6, 2026
Unprompted review

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