Little Jax Reviews 

978
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, most reviewers were somewhat happy with their experience overall. Many people find the products very comfortable and practical, genuinely appreciating the smooth ordering process and prompt delivery services. Customers frequently highlight the helpful support and nice quality of items like specialized pillows and decorative rugs. However, some reviewers were not happy with long delivery times and unexpected overseas shipping details. Others noted that items looked completely different from the advertised online pictures and felt the overall quality was extremely poor. A few consumers also mentioned frustrating difficulties with obtaining refunds and experiencing poor customer service communication when issues arose.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, reflecting a split opinion among consumers. While many... See more

Quality

Consumers find quality to be ambiguous, with opinions sharply divided. Many reviewers report extreme... See more

Order

Customers had ambiguous experiences with order, reflecting a wide range of differing opinions. On the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Some consumers experienced fast shipping, noting... See more

Value for money

Users describe profound disappointment regarding value for money, frequently calling products a waste of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This looks excellent in the pictures . In reality I would rate as only average , not as thick as it appears and rather expensive . There are other sellers with the same product and pictures and I now... See more

Rated 4 out of 5 stars

Excellent customer service provided by littlejax. There was a little bit of a wait for the item, but it was truly worth it. The pillow itself is perfection and I would highly recommend it to any... See more

Rated 4 out of 5 stars

The rug I ordered and received is soft, thick and chunky, everything I wanted. However the colour is a lighter shade of orange than the photos advertised. I was expecting a much deeper shade like a bu... See more

Rated 4 out of 5 stars

My order was processed promptly and arrived as communicated. Product was as described, the beige colour I ordered was found to have a pinkish hue. Not quite as I thought but still acceptable and an... See more



Contact info

3.2

Average

TrustScore 3 out of 5

978 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 24 hours

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3.2

All reviews

(978)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

ONE BIG CON!

This company will con you. Lovely pictures and once you pay, they go silent. I ordered an item for a 2 year old. Company took payment efficiently and that was it! Nearly 2 weeks later and after having to chase them, I received a cheap, poorly made Chinese product, that looked nothing like th photo of what I'd purchased. It was a third of the size expected and wasn't fit for purpose in any way. AVOID BUYING FROM THIS COMPANY, THEY ARE A SCAM AND HAVE NO MORALS!!!!!! DIRTY!

May 6, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t do it

Don’t do it. Misleading. Drop ships from China which you don’t find out until after you have paid. Ordered in April. Never turned up. Everyday update says unloaded from Airline. In transit.

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this website

Do not order from this website. Misleading information. Ships directly from China. Nothing to indicate this on their website. I would not have ordered if I had known this. I see that other reviewers have warned about this too.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Simply amazing

My shower head was leaking from several spots. Without any hassle the company offered a free replacement. Matter resolved in less than a week. Amazing!

April 29, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY, THEY ARE DECEIVING AND TRICK THE CUSTOMERS. THE NO HASSEL RETURN POLICY IS BS THEY OFFER YOU SOMETHING TO KEEP IT INSTEAD OF RETURNING IT AND YOU MUST PAY YOUR SHIPPING TO RETURN IF YOU DECIDE TO TAKE THEIR BRIBE.

April 28, 2025
Unprompted review
Rated 2 out of 5 stars

I previously bought a 5ft wedge pillow…

I previously bought a 5ft wedge pillow from Little Jax which I was pleased with. I purchased a backrest reading pillow, but quality is nowhere near as good. Material is definitely cheaper and stuffing really loose. Was not cheap (paid full price), so overall very disappointed.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was so easy to orgonise

Everything was so easy to orgonise. Ordering, updates and eventually delivery. Very professional. The quality of the items were excellent. I would highly recommend this site. My grandchildren just loved the yellow pillow elephants..

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient

Dealt with my query promptly to a very satisfactory outcome.

March 2, 2025
Unprompted review
Little Jax logo

Reply from Little Jax

Hi, we have just sent you an email. Your order has been returned to sender as nobody collected the item from royal mail after a failed delivery. We hope to hear from you today to resolve this matter.

Rated 1 out of 5 stars

I am still waiting for the item I…

I am still waiting for the item I ordered 2 weeks ago. On its way from China apparently. Very disappointing. I would like to cancel my order.

April 11, 2025
Unprompted review
Little Jax logo

Reply from Little Jax

Hi Sarah we've just sent you an email with an update on your order. We hope to hear from you today.

Many thanks

Rated 5 out of 5 stars

Personalised dressing gowns

I’ve ordered a few items from here, more of the personalised dressing gowns, gifts for grandkids/friends newborns and they are such good quality and loved by those that received

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous products and service!

Fabulous products and service!! I bought a few items for my granddaughter and was thrilled with the quality, choice and service!
I inadvertently ordered two items separately which they realised in my order and automatically refunded one of the items!
Thank you so much Little Jax 💕

March 14, 2025
Unprompted review
Rated 4 out of 5 stars

Quirky ideas

I really like the quirky selection this company has. However I could only afford to purchase during sales.

April 9, 2025
Unprompted review

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