Bunkaroo Reviews 

43
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Ordered a mattress on 16th June. Received a confirmation email with an order number. Never received a mattress. Emailed and phoned them repeatedly with no response to emails or voicemails. Eventually... See more

Rated 5 out of 5 stars

Perfect - The team treated our Nursery needs with such personal care, it felt like they were tending to their own. We purchased an Oliver Furniture bed and other small Nursery items from the... See more

Company replied

Rated 4 out of 5 stars

I have purchased two high-quality bunk beds. The price included free shipping, as well as free installation. The only aspect that prevents me from giving four stars is that the website has some glit... See more

Company replied

Rated 1 out of 5 stars

No response from seller. No track id even the shop shows the shipment status is fulfilled. I have sent multiple emails regarding to the delivery arrangments. No response at all. Order information is s... See more

2.7

Poor

TrustScore 2.5 out of 5

43 reviews

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2.7

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(43)

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Rated 5 out of 5 stars

Perfect Nursary By The Perfect Team

Perfect - The team treated our Nursery needs with such personal care, it felt like they were tending to their own.
We purchased an Oliver Furniture bed and other small Nursery items from the team, which were exceptional.

The team's communication regarding delivery was prompt and considerate, and they were flexible to work with, delivering around our schedule. When they arrived to install the bed, they were not only professional, but also courteous, thoughtful, and kind.

You would think my child's nursery was their own.
They took all the boxes and wrappers and even offered to hang nursery decor that we didn't purchase through them to make our life easier

James and his team are outstanding.

Zahid

May 20, 2024
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Reply from Bunkaroo

Hi Zahid

Thank you so much for your fabulous review! It really was a pleasure to be invited into your lovely home and to meet your wonderful family. We are thrilled to hear that you are delighted with your Oliver Furniture bed, along with the service we provided.

At Little Snoozes, we always strive to ensure that everything is perfect before we leave, and your satisfaction means the world to us. Thank you again for your kind words, and we hope to assist you with any future needs.

Best wishes

James and the Little Snoozes team

Rated 5 out of 5 stars

Excellent

Late delivery due to unforeseen circumstances. Company were really apologetic and delivered the bed from London (4 hours away)

The bed is good quality and was easy to build, my daughter loves it!

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend enough

Couldn't recommend enough, fantastic service and product from start to finish!! Thank you xx

February 24, 2024
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Reply from Bunkaroo

Thank you for taking the time to share your feedback with us. We are over the moon to hear that you are delighted with your bed and our customer service. Please do pop back to Little Snoozes again soon, hopefully for another 5 Star experience! :)

Rated 5 out of 5 stars

Little Snoozes are amazing! ***** five stars!!!

WOW! where to begin! Firstly, I was able to just speak with them on the phone, James and I had a very good conversation about some Oliver Furniture I wanted to order, he answered all the questions over the phone as his knowledge was superb. Them we discussed delivery and at the time (lucky me) there was free delivery and assembly - all the way up from London. We got a date booked in and they turned up to the exact minute and began building - quietly and efficiently. James, the Director, came personally and made sure everything went smoothly. The furniture is EXCEPTIONAL. It's good solid furniture and matches perfectly with the good, solid retailer - Little Snoozes. We cannot thank you enough. 10/10 for everything and I have recommended you to everyone up North! Thanks once again.

February 20, 2024
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Reply from Bunkaroo

We are absolutely delighted to receive such a wonderful review!
It's always a pleasure to meet our fantastic customers, and we're thrilled that you had an outstanding experience with James and the rest of our team at Little Snoozes. Knowing that you felt amazed by our service truly warms our hearts.
James, in particular, will be over the moon to read your kind words. It's feedback like yours that encourages us to continue providing the exceptional service you experienced.
We can't thank you enough for taking the time to share your thoughts and for choosing Little Snoozes for your fantastic Oliver Furniture Bed and Wardrobe (Great choice!) We eagerly look forward to welcoming you back soon!
With warm regards and heartfelt thanks,
The Little Snoozes Team

Rated 5 out of 5 stars

James was one ncredibly helpful and…

James was one ncredibly helpful and even sent my granddaughter a free scooter when her trike was delayed - brilliant service

November 8, 2023
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Reply from Bunkaroo

Hi Janie
We wanted to say a big thank you for your wonderful review! We truly hope that your granddaughter is absolutely enjoying her new Banwood Trike. We also appreciate your patience with the delay. It's not surprising that these trikes sell out so fast, especially when they are in pink!
Best wishes from all at The Little Snoozes Team

Rated 1 out of 5 stars

Ordered a cot bumper in august

Ordered a cot bumper in august. No update. Rang through. They said maybe another week.

Sent multiple emails over a couple of months. No response. Had to chargeback via credit card.

October 18, 2023
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Reply from Bunkaroo

We are deeply sorry to hear about your disappointing experience and the low rating you gave us. Rest assured, we take this matter very seriously. We have investigated the issue of not responding to your two emails to ensure that this doesn't happen again in the future.
As a family-run business, we would greatly appreciate the opportunity to demonstrate our usual level of service. We sincerely hope you will consider giving us another chance.

Rated 5 out of 5 stars

Great bed for my three year old

Great bed for my three year old, he loves it so much and definitely loves to snooze in it! The style is great and the team were excellent in delivering and installing.

October 16, 2023
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Reply from Bunkaroo

Thank you for your exceptional 5-star review! We truly value each and every rating and we're delighted to hear that your son is enjoying his new bed. We look forward to welcoming you back to Little Snoozes soon!

Rated 4 out of 5 stars

High-quality bunk beds, and excellent customer service.

I have purchased two high-quality bunk beds. The price included free shipping, as well as free installation.
The only aspect that prevents me from giving four stars is that the website has some glitches and discounts and options did not go through properly. Nevertheless, I was able to directly contact the owner, who was very kind and provided me with an invoice.

June 19, 2023
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Reply from Bunkaroo

Thank you, Andrea, for your wonderful review! We're thrilled that your kids are enjoying their new Lifetime Kidsrooms Bunk Beds from us. They were definitely a fantastic choice. Although there was a minor issue with the discount code, we're glad we were able to resolve it quickly so you could continue with your fabulous purchases. Best regards, The Little Snoozes Team

Rated 5 out of 5 stars

Highly recommended

Very kind and helpful shop owner. Professional and efficient staff. Kids happy with the product. Wonderful experience and definitely going back for more! Thank you for your great service.

August 27, 2023
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Reply from Bunkaroo

Thank you so much for your incredible review Vivian. We are over the moon to hear that your children love their new Oliver Furniture Bunk Bed from us. We look forward to welcoming you back to Little Snoozes again soon.

Rated 5 out of 5 stars

Fabulous!

Fabulous customer service. The Little Snoozes team went above and beyond to ensure my daughter’s bed arrived on time as a surprise for her. I would highly recommend this wonderful company and will be doing just that to all of my family and friends looking for beds/furniture. So much is online these days without speaking to an actual human, this team are at the end of the phone and offer great service and advice. Thank you!

August 30, 2023
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Reply from Bunkaroo

Wow! Claire, your review was amazing. We were thrilled to make sure your daughter's new bed was delivered and set up to surprise her. As fellow parents, we understand the importance of these special moments for our little ones. We can't wait to see you again soon!

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