LiveAboard.com Reviews 981

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 138 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional staff and service provided. Customers consistently praise the helpfulness, professionalism, and dedication of the crew and staff, who go above and beyond to ensure comfort and enjoyment during trips. The booking process is often described as easy, straightforward, and efficient, with many appreciating the prompt and thorough communication from customer service. Reviewers also commend the company for making holiday planning simple, providing all necessary information, and ensuring a smooth, stress-free experience from start to finish. However, some customers also noted issues with customer service, mentioning slow responses, conflicting information from different agents, or a lack of support for rebooking cancelled trips. A few other people also felt that the website's booking comparison process was cumbersome and that the company's advertising of berth availability was misleading.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the crew's attentiveness and willingness... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and... See more

Holidays

People report positive experiences with holidays, often describing them as fantastic, dream vacations, and... See more

Customer service

Customers had positive experiences with customer service, often describing the support as very helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The work of the LiveAboard.com staff when trying to find us a good short-notice diving holiday was exceptional. They were very, very helpful and patient The trip we ended up on, Red Sea Explorer... See more

Company replied

Rated 5 out of 5 stars

Liveaboard.com starts with a well designed website that makes choosing your destination and boat easy! The follow up emails and communications are complete and clear. They think of and send everythi... See more

Company replied

Rated 5 out of 5 stars

First time at the great and beautiful Amazonas. I will go back. The experience of being with all the amazing activities, from visitin the jungle, swiming in the fresh eaters, discovering rare birds,... See more

Company replied

Rated 5 out of 5 stars

Booking was easy. The company was very helpful and generous in rebooking a trip that a year earlier was cancelled during trip because of tropical depression. The crew made ever effort on bot... See more

Company replied


Company details

  1. Cruise Agency

Written by the company

LiveAboard.com is the easiest place online to book your liveaboard diving cruises, adventure cruises and river cruises.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

981 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

This is the worst travel agency in the…

This is the worst travel agency in the world. Run don’t walk. We have been in constant contact with Liveaboard since our booking in Ecuador for a boat cruise around the Galapagos. They have been unhelpful, indifference and outright lied. Overcharged us over a thousand and they are still in the process of refunding the money. Stated they would help with airfares and hotels. Followed through on none of it. Emailed us can’t get our snorkel gear equipment in the correct sizes. Stated they would supply airport transportation but said on phone they will not. I will write the CEO and attach emails to show trail of incompetence and meanness.

June 27, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Jackie

I'm sorry to read your experience was not as you expected. I can see that your booking is being managed by our team, and that your requests have been answered.

We remain available 24/7 to assist.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Very professional service

Very professional service. Quick answers all the time and they provide a fantastic support.

June 14, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Valerio

Thank you for your kind words. We're happy you were pleased with the support you received.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Helpful and knowledgeable. Gaby answered all our questions very fast and acted professional. We are highly recommend LiveAboard.

June 24, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Rene

Thank you for your review. We're so happy to hear you are pleased with LiveAboard.com's service.

We hope to see you again in the near future!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Our ship (the Hondius) was excellent

Our ship (the Hondius) was excellent, and our Polar trip fantastic. LiveAboard made it easy to book, and kept us informed. The final days, an agent confirmed how to find our ship. LiveAboard helped us with quick responses.

June 23, 2025
Unprompted review
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Reply from LiveAboard.com

Dear JD

Thank you for your kind words. We are so happy you enjoyed your Polar trip, an found the booking process useful.

We hope to see you again soon!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Fabulous cruise on Alaskan Dream…

Staff onboard Alaskan Dream were superb. They made the trip so much fun and informative. Food was great and service staff very friendly and attentive. Highly Recommend Alaskan Dream.

June 1, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Deborah

Thank you for your review. We're so happy to hear you had a great time on board.

Hope to see you again soon for another liveaboard adventure.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Consistently excellent

Have booked several trips with them and they are great each time. The go-to place for liveaboard diving around the world

June 7, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Roger

Thank you for your kind words. We hope to see you again soon for your next liveaboard adventure.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Very friendly team!

They where very helpful and very quick in answering. Always very friendly!

May 24, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Magdalini

Thank you for your comments. We pride ourselves on our friendly customer service! So I'm pleased you had the same experience.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

This company was extremely professional…

This company was extremely professional in my booking and preparing for a Galapagos cruise. They were on time, they provided me with the answers I was looking for, and they were very reactive. I felt well taken care of.

May 17, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Jerome

Thank you for your review. I'm, so pleased to hear that you were happy with the service from LiveAboard.com. No doubt you had an incredible time on board and underwater!

We hope to see you again soon!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

From Booking to Boarding – A Seamless and Joyful Liveaboard Experience best-ever

I booked my first-ever liveaboard through LiveAboard.com and couldn’t be happier with the experience. Their customer service was fantastic — always prompt, helpful, and reassuring, especially as I had lots of questions before the trip. Everything went smoothly from booking to boarding. Highly recommend them if you're looking for a reliable and supportive diving travel agent!

About Red Sea Aggressor IV - I am still riding the wave of joy from an unforgettable adventure!

I’ll be smiling for weeks just thinking about this incredible experience. The diving, the people, the laughter… everything was beyond what I could have imagined. Don't even know where to start... This was my first-ever diving week liveaboard with Red Sea Aggressor IV — wow! Just WOW. Flawless organization, paramount safety, very detailed briefings, delicious food, super clean cabins, a wonderful and thoughtful crew, and non-stop fun (seriously, my cheeks were sore from laughing so much every single day). Couldn’t have asked for a better intro to liveaboards.

June 6, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Agnes

That's amazing to hear you had a wonderful time, and are still riding the high from your liveaboard. We agree, it's truly the best way to dive!

I'm so glad that you found our customer service a great help. We hope to see you for another adventure soon!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Easily met our expectations

We had a great 8 days with a fantastic Cruise Director from Dubrovnic, who provided lots of local tips and information completing some of the local tours herself. We managed to do everything on the program as promised plus several additional
optional things such as 4wd driving. Swimming off the boat every day except one day swimming at Zlatni Rat, most famous beach in Dalmatia. Plenty of rest and well fed on traditional Croation meals, plus choose your own restaurant meals for 5 dinners. Easily met our expectations.

May 28, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Gerald

Thank you for your review. That's great to hear you had a wonderful trip.

We hope to see you again soon at LiveAboard.com for another liveaboard adventure.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

A great company that keeps you informed throughout the booking process.

The company keeps you informed at every step of the booking process. I have no complaints about the service I have received from Liveaboard.com. I used LAB.com many times and three times this year and I only have positive comments to make.

June 1, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Michael

Thank you for your comments. We hope to see you again soon enough!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

LiveAboard.com's Outstanding Service

I have booked several dive trips with LiveAboard.com and their services are outstanding! Their professional crew send updates, follow up on any questions, and really provide a quality experience when doing reservations with various diving vessels. Their website is very easy to navigate and allows for direct comparison of costs between various dive operators in different parts of the world so LiveAboard.com really does provide a wonderful service to the diving community regarding the vessel reservation part of a trip!!!

May 17, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Alan

Thanks for your review. We pride ourselves on our customer service, and are so grateful for your trust. We can't wait to assist you on your next trip!

Kind regards

Your LiveAboard.com Team

Rated 4 out of 5 stars

Questions re RSA11

Contacted livaboard about a queery they handled it quickly &gave me the answer to my question, easy booking process I found that the staff I dealt with were knowledgable & helpful

May 1, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Mr Maxwell

Thank you kindly for your words. We're so pleased that you found LiveAboard.com knowledgable & helpful.

We hope to see you again soon!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Everything worked out fantastically

Fast response time, everything was very well organised, really good customer service and the trip we booked was incredible!

June 2, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Felicitas

Thank you so much for your kind words. It's great to hear you had a wonderful time, and were happy with LiveAboard.com's service!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

First time with LIVEABOARD

First time with LIVEABOARD, and everything went great. Already before the trip with an ever-present service. During the trip everything in fun and seriousness. Wonderful

May 24, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Alessandro

Thank you kindly for your review.

We're happy to hear you were pleased with the service, and we hope to see you again soon!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

First experience of Croatia we will be…

First experience of Croatia we will be back. Clean, safe, beautiful! What more could you want. The most welcoming nation.
From the minute we met the staff (we popped by the day before and were shown around) what a great crew. Then having Philip as our guide, keeping us well informed of daily plans then arranging an exciting optional tour when sadly weather stopped us visiting the Blue cave. Our swim stops were just so beautiful, what a great opportunity to swim off the boat and snorkel or paddle board. (I did pack my wetsuit and so glad as May had taken its time warming up) Croatia is just so beautiful and having the ability to visit each island with its own speciality was truly amazing. We stayed in split for 3 days prior to the cruise which I would recommend and finished with an additional day in Dubrovnik which gave us the opportunity to explore the recommendations from our tour guide. The ability to cruise the islands with no more than 39 guests was a great experience, and a lovely opportunity to socialise with mixed nations.magical.

Recommended for
The island hopping. The staff. Croatia.

May 21, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Stephanie

I'm glad to hear you had such a wonderful time on board. We hope to see you soon again at LiveAboard.com!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

My Liveaboard People…

I have used the services of Liveaboard.com for at least 5 of my last dive trips. They have always been very thorough to make sure all arrangements are in place. There have been times that they needed to keep after me to complete forms or answer questions, always in a very polite way-completely my fault. I can’t say enough about this company. Liveaboard.com will always be my go to for my diving habit!!

May 17, 2025
Unprompted review
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Reply from LiveAboard.com

Hello David

Thank you for your comments. We are always so pleased to help you with your bookings, and hope to continue to provide the high level of service for you in the future.

Kind regards

Your LiveAboard.com Team

Rated 4 out of 5 stars

Very easy to book and have contact

Very easy to book and have contact, the description and photos on the website are very helpful to choose the boat,

May 25, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Zinaida

Thank you for your comments. I'm glad you found it easy to book!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Very easy to book with

Very easy to book with. Superb communications. Totally reccomended.

May 14, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Monika

That's wonderful to hear you would recommend us. We hope to see you again soon!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

My queeries were all answered and the…

My queeries were all answered and the team were very helpful.
They continued to assist and confirm all relevant details right up to the date of trip.

February 28, 2025
Unprompted review
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Reply from LiveAboard.com

Dear Donna

Thank you for your review. Happy to hear you had a great experience with LiveAboard.com!

Kind regards

Your LiveAboard.com Team

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