LiveAgent Reviews 619

We moved from Zoho Desk to LiveAgent after having a few issues with not only bugs but userbility and support and we are really impressed with the service, not only was it fast to intergrate, but it is incredibly intuative and easy to use. Tagging and reports have given us valuable data, I can keep an eye on my staff without feeling intrusive and we have saved a lot of time and money with email automation. My only wish is that the reporting was more intuitive.

Live Agent has changed the way we interact with customers on a more personal level. It also provides a way to assist them in real time and quickly direct them to links around our website. The software is easy to use for the admin and customer.

An outstanding piece of software that makes communication with colleagues, customers and clients a breeze. Very user-friendly interface, that can be easily customised to the business' needs. Highly recommended!

Liveagent has made our working days easier as we have multiple mailboxes all in one place.

Super easy to set up and become 'live'. Very clean and easy to use - the customizations allowed to match my website designs and colors is great! Ability to have an online knowledge base that looks clean and professional. So much better than our last live chat system!!

We have horrible experience with LiveAgent. They sent by mistake all our contact to all our users!!! Avoid

LiveAgent is a very easy to use tool that allows for you keep good track of communication. It helps improve Agent performance and mostr importantly, customer satisfaction!

Excellent experience thus far! What an upgrade from my last service at more than half the rate!!!!

LiveAgent is a one stop shop helpdesk software that incorporates many features including livechat, the support is top class and the inclusion of a knowledgebase is an excellent feature.

On review of the helpdesks available this covers all aspects of what we required and with a support team who continually impress with there speed of response and knowledge I would highly recommend this product

Live Agent is a great platform for colleagues and senior management it allow you to track all of your customers data and colleague performance all in all a great customer services tool.

The best Chat and Email Platform around - Easy to use, many customisation options and a great support team when you have any queries.

Great app
Really good support

Very easy to use. Perfectly helped us to manage all incoming requests from customers via e-mail or web (live chat). Absolutely recommend.

A great support system that anyone can use.

We were evaluating a lot of helpdesk softwares, but only LiveAgent fulfilled all of our needs perfectly. It´s a thin line between "Easy to setup" and "Adjust everything", but that´s what makes it good. Even though it is a lot to adjust in order to adapt the offline helpdesk to your company needs, it is really simple and their support is very helpful and nice if it comes to any questions.

Altogether, I would recommend LiveAgent to anyone who is looking for a good and easy-to-use helpdesk software. Keep up the good work!

The LiveAgent support teams goes above and beyond every time I have a question or a problem. I highly recommended! Besides, all I needed was a knowledge base platform and live agent is exactly that!

It is a very useful tool to administrative the support by ticket, will be good if we are able to input the serial number of the tickets

LiveAgent is an affordable way to increase customer conversion through our website. The platform is easy to use and the help desk is quick to respond. Still a few things for them to work out but overall great!