LiveAgent Reviews 619

Countless possibilities for your customer support!
LiveAgent has countless features and possibilities to make your customer support easier! Assign tickets to co-workers and have a live-chat with (potential) clients. It's a great all-in-one solution

It is a liveagent + phone calls in one place. I tryed all the competitors and I have to tell you it is far the best service I tried. Never needed support and it's reponse is fast. It has lot of features to offer so the dashboard gives you really awesome chart.
By the way check out the competitor how much it cost comparing to LiveAgent, hence they are giving you free version to try it out and HIGHLY recommend you go for it.

My last favourite part of all, it supports WordPress and to my suprise with APi available it's very easy thanks to support when I needed help. Most competitor it's only a script where you can paste. This one has WordPress plugin although I hope they can do more work on it, and I hope the developer is listening, please push the plugin even further. If you do it will be the best and complete LIVE AGENT.
Like have WordPress offline and sync as well.

Regardless everyone should try it out since it's free, and then you know what to do next.

Comparing to competitors, starts out $100 or more per month.

LiveAgent changed our entire support process. It centralized our entire support in one tool that handles all tickets for multiple customers, it allowed us to build a branded portal where our customers can log in, submit and track their issues. It allowed us to track the history of each ticket (all emails related to a ticket are tracked within the ticket). It's seriously a game-changer and an elegant solution.

LiveAgent works "On Paper" and in REAL LIFE, too!

I've used so many help desk, client communication tools over the years, I've lost count. I've been in business online since 1998, so I've tried just about everything you can think of.

I started with CPanel scripts. They were free... but my clients didn't seem to care any of them. Most of the time, they emailed me or called on the phone.

Over the years, many support and help desk scripts were released by marketing companies and business Gurus. I tried those, too. They all looked great on paper, but they all seemed to confuse and/or frustrate my customers more than anything.

Finally, when the SaaS apps started appearing about a decade ago, one-by-one I started testing those out, too. And again, all the stuff that looked and sounded so good in the sales copy... I think you're getting the picture.

Finally, we gave up on support systems and decided to stick with email. It worked for the most part (lost or missed emails aside). Then, we discovered LiveAgent.

At this point, I started wondering if I was a gluten for punishment, but I was intrigued by its unique approach. It was the first system I'd seen in 20+ years that seemed to be built from a customer's perspective.

In other words, the customer could connect with our support using whatever method they felt comfortable using. For some, it was through Facebook. For others, it was a simple form. And on the backend, we didn't have to worry about missed emails any longer. Everything worked seamlessly as advertised – and our customers really like the system. LiveAgent ticks all the boxes for our business needs!

As a soloprenuer,I have used Liveagent for almost two years and I have found the service extremely useful for my cutomer support aspect of my bussiness. Livegant provides a very intutuitive platform with great chat feature support to take care of all my customer services.

If you need a onlone help desk service then pls consider Liveagant. Its a top notch product in its category.

Work from home. Stay safe. Be helpful.

This is the time to be the most mobile company you can be. Helping others from the safety of your home is sometimes the only option people have. LiveAgent is here to help with that! They have all the best ticketing options and available chat to help you help others.

Since using LiveAgent, communication with my clients has improved a lot. Now, all my clients can send me their queries, questions, doubts, suggestions or various messages. Our clients' messages are received and answered very quickly because LiveAgent immediately notifies our assigned agent. It is not perfect and some things can be improved: More templates, more customization, more customizable and configurable live chat (when shown or not), and being able to capture on video the screen or maybe record an audio response would be much better to respond quickly without depending on other additional software. However, the good thing is much, much more than other similar software, also, I can use it in my language (Spanish), although I don't see multi-language options (I can only choose 1 language at a time). LiveAgent is a must if you need to have a fast, reliable, easy to use and effective communication channel with all your customers

Setting up a help desk / support portal is extremely easy and the result is amazing. Aside from this, the many automation options create a perfect workflow for managing questions and complaints from customers

LiveAgent (Ladesk) is one of the best helpdesk agent/app with a beautiful dashboard including lots of app in it also has many integrations. I highly recommend to use it believe me you won't regret that just give a try.

Liveagent is intuitive., easy to set up and fits my needs perfectly. I particularly like the ability to create response templates which saves me tons of time. I used to sometimes miss communications, but LA has made my whole support system watertight. I have had no issues with it since starting using over two years ago.

This stops me from being overwhelmed.

Customer service is very important but it's also costly in time and efforts. Being a small business we have limited human resources LiveAgent platforms allows us to take care of our customers and not leave any conversation behind. Customer satisfaction, conversion and retention are growing thanks to LiveAgent helpdesk, chat and knowledgebase functionality.

There is a lot of competition in this space but none as comprehensive and affordable. I sure hope the development will continue indefinitely because changing our support system to anything else is not in our plans.

Great software to use with supporting customer needs.

I've been using LiveAgent for a little more than a year. I have been impressed with the ease of setup and the wide variety of useful features - with such an affordable price.

I'm writing this review on my own free will. I wanted to take a few minutes to say that LiveAgent has an excellent piece of software. I use multiple channels of the software, mostly the ticketing system but also the live chat and calling service that is integrated that integrates with my VOIP provider! Yes, I can make a call right from the ticket! It'a amazing!

The software is user friendly and takes just a few minutes of your time to setup. The support team is available through live chat right through your LiveAgent portal so it's super easy to contact them and they are responsive and resolve your issues right on the spot!

You can't go wrong with LiveAgent, truly a one of a kind software, unsurpassed and packed with features!

We have been using LiveAgent for several months now and highly recommend it. Compared to our previous chat software solution, LiveAgent is far more functional and offers more customised brand-led features.

We use LiveAgent to better quality initial enquiries via our website and help convert them into qualified sales leads.

We chose LiveAgent after we identified ZenDesk, our previous chat provider, was impacting our site loading speed and potentially our SEO rankings. After a bit of research, we established LiveAgent was the best choice for minimising the impact of our site load speed.

We were not disappointed! We now have a far better chat solution, with more features, as well as a site speed rating of 100/100, which is the best available. Better chat and better SEO: a great combination!

LiveAgent is an excellent product. It's easy to use service has really made it so much easier to train new and even existing staff (as needed) within Support to be able to answer Support Tickets or LiveChat.
We have really enjoyed the easy-to-use functionalities as everything is within the product and it doesn't take long to find anything at all. The helpful guide you receive in the beginning really takes a lot of guess work out of looking for things.
I personally have enjoyed the dashboard, it keeps track of everything all agents do within the system.
Being able to have peace of mind as a Manager is key. Agents can assign tickets on their own without having to wait for work to be 'handed' to them.
One of the most favorite features among staff is, Support Ticket history is valuable, as an agent, you always want to save time not only for yourself but for the customer. Being able to see any previous contact history is vital and can save the customer so much hassle!

I wish all companies had software like LiveAgent! It would make MY life easier outside of work when I contact Support!

Pros: When I started working for my company, they were already using LiveAgent and it was super easy for me to learn how to use it. Big plus is their customer support, always willing to go the extra mile to meet our requests. It is really simple and effective and a perfect all-in-one solution. We use it for emails, tickets, call center and social media, all in one platform and accessible from your phone. Great!

Cons: No major issues that I can think of. It is a bit robust, but it's because all the features, so not a big deal.

It is easy to use and very easy to install as well.

With my bootstrapped startup (Onemoreday.io) I needed a tool to manage user support, collect feedback and coordinate communications on a single channel. LiveAgent does all this. I much prefer it to all the free solutions I signed up for, but also to many of its competitors that I tried in the trial version. I have integrated all the contact points of my company into a single control center and I have drastically increased my response speed!

LiveAgent had been a fantastic tool for our small, though fast growing department! The customization is great! We have set up so many automated tags and rules. It has really helped us to organize our communication. As a result of these rules we have increased our productivity in other areas as well as these rules give us reminders so additional steps don't get missed!

The interface is also easy to read and interpret. The use of colour coding allows us to easily identify emails by importance or by tags.

I have only had to contact support once, but when I did they responded quickly and very friendly and easy to communicate with!

There are a few issues we have encountered while using LiveAgent. One issue is when having an internal conversation the email needs to always be forwarded. It would be nice to be able to reply to internal conversations.

You can also only assign a ticket to one agent. There are times when I want to continue to follow up with a ticket but also want a colleague to be included in the response.

As mentioned above it has really helped to keep our communications organized! We can easily tell who is dealing with each issue and its current status. The rules and tags have also helped us set reminders so that related tasks get done and have helped us track statistics.