Live and Learn Consultancy Reviews 

We sent a number of administration staff, who all have daily contact with our customers but in different roles. Everyone enjoyed the course and the way it was structured allow them all to gain new skills to help with the part of their job they find difficult and gave reassurance that they are getting some parts right. The presentation slides will be a great tool for them to refer to in the future.

EXCELLENT

Richard kept the training interesting and engaging throughout. We all thoroughly enjoyed the day and took something away from it which we are now putting into practice. Highly recommend.

Brilliant course - Engaging and Interesting.

This is the first kind of course our company has undertaken, and Richard our instructor was brilliant! Adapting the course to our businesses specific needs and making the whole experience very interesting and engaging for all levels of the business!

The best customer service course I have seen. Excellent, thought provoking content to challenge individuals to deliver customer service excellence. The course contained a lot of tips and tricks to help improve customer care, all delivered brilliantly by the trainer.

The experience we had with Live and Learn from start to finish was excellent, we were kept well informed prior to the training and Richard Bibby gave us top notch training on the days that he delivered to us.

The course topic had the possibility to be very mundane, however this was not the case Richard made the topic entertaining whist also delivering the content required.

We will definitely be looking to use Live and Learn again for our training needs.

Richard provided a great training session on customer service. Very engaging, enjoyable and informative.

Would definitely recommend this company to anybody!! Their knowledge and training is amazing.
I had training with Richard through my workplace, he was amazing and I have really learnt so much today! He explains everything so clearly and always answered our questions. This guy’s knowledge on communication and how to deliver a great service is unbelievable!

Brilliant customer service training with Richard

We started our training programme with a great Leadership Skills course run by Paul Kitchen. Not only was the content excellent, the way Paul managed both sessions made it even more impactful. His expertise, ability to involve everyone in the conversation, pertinent examples and relaxed while precise training style were truly enjoyed by all our colleagues. Thank you Paul!

A fabulous few days.

Another great training course from Live and Learn, rolled out with Donna Knowles who is the ultimate professional, with her calm persona, knowledge and personable approach.

A friendly well managed course, that made everyone feel at ease. It was informative and fun. Thank you Marie who facilitated the course.

Live & Learn Consultancy Ltd. delivered outstanding customer service training sessions.
The content was highly relevant, tailored to the profession and the interactive approach kept participants engaged
Feedback was overwhelmingly positive for the course and trainer (Jen) . The account manager's (Deb) proactive communication and commitment to client satisfaction was excellent. Highly recommended for any organisations aiming to enhance their customer service standards.

Lucas was a fabulous Trainer, really engaging and made a tough topic (Safeguarding) fun and informative.

Lucas provided Management Skills Training to our people managers and did an amazing job. He was very personable, knowlegable and informative and the team thoroughly enjoyed the training with him. They have taken lots away from the event, and have already started to implement some of his suggestions.

Amazing experience from start to finish!

Live and Learn from the get go have been professional, on the ball, pleasant and organised as a whole. Each individual I have spoken with along the way have all been as brilliant as the last. From the initial enquiry to the delivery of the bespoke training, we have been more than satisfied with the service we have received.
Marie was fantastic during the planning process and could not have been more helpful, from keeping in regular contact in the run up to the sessions, to preparing quotes, organising meetings to discuss bespoke training to meet our needs as a firm, to being generally lovely in all aspects.
Our trainer Andrew was fantastic, he captured our staff from the beginning to end of the sessions, he engaged everyone, included everyone and made his sessions interactive and fun (which is exactly what we asked for!) He was pleasant and charming throughout the day and nothing was too much trouble to ask of him.

We will definitely use Live and Learn again in the future as our experience with them has been 10/10 and the feedback we received from our staff was positive in all areas.
We look forward to seeing you again soon!

Lucas from Live and Learn Consultancy gave a fantastic training course for our managers within the business on Recruitment and Selection. Everyone took a lot from the session and found it extremely engaging.

The entire process, arrangement of the training was very well organised and went smoothly. Lucas who delivered the change management course for us was very interactive and were engaging with all of us. What impressed me was how well everything has been planned (Presentation style, activities etc) and delivered within the exact timeline. Our group enjoyed the session very much and found it v useful! Will surely be in touch again for a follow up on a more bespoke change and other training opportunities in the future. Best Wishes to the entire team!

We've learned invaluable lessons from Live and Learn, which greatly improved our management team's effectiveness and efficiency. This training also fostered self-discovery, making them better leaders. Live and Learn is an outstanding training provider, and I am thankful to Marie Brennan for organising our sessions over the past few months. Special thanks to Jen, Marie S, and Mark for their exceptional sessions. We are all looking forward to working with you again.

As newly appointed managers this training has been invaluable. Simon who delivered the training was exceptional. Simon made it fun, engaging, honest and open. Highly recommend!