I had some trouble with the product I purchased since it wasn't an active code. However, overall got a working code in the end but it took a few days emailing support. 4/5 stars, but it's a great and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found it a bit confusing while placing my order, probably did something wrong and did not receive the giftcard I purchased. Just dropped it at first, but then got in contact with customer service ten... See more
Company replied
Easy to order but the waiting process for online codes seems a bit erratic. One code arrived immediately, another pending code was cancelled and then arrived after a few hours. Not yet tried the code... See more
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Bought 12 months Game Pass Ultimate, about 30 minutes later I got an e-mail that my codes were ready. Had trouble redeeming one code and contacted customer service who were very kind and helpfu... See more
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Company details
About livecards.net
Written by the company
Pioneering since 2010, Livecards.net is a global digital marketplace specializing in prepaid cards, gift cards, gaming products, software licenses, and other digital goods.
Since our launch, we have focused on providing customers with a fast, secure, and reliable purchasing experience. Orders are delivered digitally, allowing customers from around the world to access products quickly and conveniently.
We work with trusted suppliers and continuously improve our systems, fraud prevention measures, and customer support processes to ensure a smooth experience for every customer.
Our team is committed to:
- Secure and reliable transactions
- Competitive pricing
- Fast digital delivery
- Responsive customer support
- A growing catalog of trusted digital products
Customer satisfaction and long-term trust are important to us, and we actively use customer feedback to improve our services and overall experience.
Serving Customers Worldwide
Written by the company
- Digital products accessible across the globe.
- Our goal is to provide customers worldwide with convenient access to digital products through a smooth and efficient purchasing experience.
Instant and Free Digital Delivery.
Product Satisfaction Guaranteed.
Need assistance with your order or have questions? Our dedicated customer support team is here to help whenever you need assistance. Speak with real human agents through live chat, phone, email, or traditional mail.
Contact info
1 Raffles Place #40-02,, One Raffles Place, 048616, Singapore , Singapore
- +448081640707
- support@supportprofessionals.net
- livecards.net
3.8
Great
34K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchase process went smoothly but took…
Purchase process went smoothly but took off a star because no PayPal option.
January 13, 2026
Unprompted review
Reply from livecards.net
Dear G Bennett,
Hello! Thank you for the 4-star review and for your feedback about our checkout process. We are happy to hear that your purchase went smoothly. We understand that not having a PayPal option can be a bit inconvenient, and we have shared this suggestion with our team to help us improve our service in the future.
We hope you enjoy your purchase!
Regards,
Nico
Good customer service
January 9, 2026
Reply from livecards.net
Dear Luz,
Thank you very much for taking the time to share your positive feedback. We’re delighted to hear that you were happy with the customer service you received.
Your kind words are truly appreciated and will be shared with the team as encouragement to continue providing excellent service. Please don’t hesitate to reach out if we can assist you again in the future.
Kind regards,
Olivia
Excellent Support – Fast, Professional, and Reliable
I have been a customer for a long time, and honestly, I have never had a bad experience with their support team. Whenever I encounter any issue, it is handled quickly, professionally, and with great care.
The support staff are polite, patient, and truly willing to help until the problem is fully resolved. Communication is clear, and they always keep you updated. Even in rare cases where an issue occurs, they take responsibility and find a solution without complications.
I sincerely thank the entire support team for their excellent service and professionalism. This level of customer care builds real trust, and I highly recommend this company.
January 9, 2026
Reply from livecards.net
Hello Shona,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that our support team has consistently met your expectations and provided the assistance you needed. Your feedback truly motivates us to continue delivering fast, professional, and reliable service.
We sincerely appreciate your trust and loyalty, and we look forward to continuing to support you in the future!
Sincerely,
Sofiya
Everything perfekt and fast
Everything perfekt and fast. Installation Was easy! 10 Minutes after my purchase the Programms where running!
January 9, 2026
Reply from livecards.net
Dear Customer,
Thank you so much for your kind words! We are very happy to hear that everything was perfect and that you found the installation process fast and easy. It is great to know you were up and running just 10 minutes after your purchase!
We appreciate your support and look forward to serving you again.
Best regards,
Nico
Great service!
Great service!
I was specifically looking for a gift card in American dollars, for the PlayStation store. Something that, obviously, wasn't available anywhere near me since I live in northern Europe.
January 11, 2026
Reply from livecards.net
Dear Dragan,
Thank you for sharing your experience with us!
We’re glad you found the product you needed on our website, especially when it wasn’t available locally in your region. Helping customers access the right products no matter where they are is exactly what we aim to do.
We truly appreciate your feedback and hope to assist you again in the future.
Best regards,
Olivia
Bad experience
Bad experience. A friend tried to buy me a giftcard. Tried to enter but it was already claimed, After contacting customer support they wanted all kind of proof that the card is already used. While i can understand that that is already claimed the amount of "proof" you need to give is absurd. A screenshot stating that the code is already claimed OK, but asking for transaction history is absurd, what if i already had money on there? Will they just say " i see you bought items" ? And asking for a chat history with apple official support is nonsense. They literally tell you they can not help you unless you give pictures of front and back of the actual card. Which you do not get. So whats the point of throwing me in a full loop for information that changes nothing
Edit for olivia:
Order numbers: 2685-4834198
I just contacted support, and they said they never gotten screenshots as proof while i send the proof yesterday. Meaning they did NOT initiate a investigation like they said yesterday... the support person said they now have the complete information and start the investigation... but after they also said that yesterday i find that hard to believe.... please just work with the screenshots you got
Edit 3: still no new code... been several days now, its not my fault that the code has been claimed by someone else already, they already gotten screenshots that it wasnt me who claimed it, they should just send a new code and handle it for themselves instead of letting someone wait for EIGHT DAYS,
Edit 4: STILL NO NEW CODE, IT SHOULD NOT TAKE THIS LONG, HOW BAD CAN CUSTOMER SERVICE BE, if you know it takes this long just send a freaking new code and handle it with your supplier without me having to wait. I already had to send proof I DID NOT USE IT.
January 4, 2026
Unprompted review
Reply from livecards.net
Dear Customer,
We deeply regret any disappointment or inconvenience you may have experienced and sincerely apologize for any disruption this situation may have caused.
To expedite the resolution process, we kindly ask you to provide either your order ID number or the email address associated with your order. This important information will allow us to conduct a thorough investigation and ensure that we address any concerns or issues quickly and comprehensively.
We greatly appreciate your cooperation and we look forward to your response so that we can continue to help you resolve this matter to your complete satisfaction.
Update: Upon review, we have successfully escalated this concern to our Investigation Team and are currently awaiting the completion of their assessment. Rest assured that once the investigation is concluded, we will promptly notify you via email with the most appropriate resolution.
Update: We’re pleased to inform you that one of the cases has been successfully resolved. As for the other case, which is still under investigation, please rest assured that we are treating this matter with the utmost seriousness and are working diligently to reach a resolution. A follow-up email covering both reported cases has also been sent.
UPDATE: thank you for your patience. We wanted to confirm that the investigation for Order #2685-4834198 is still actively being reviewed by our investigation team. We want to ensure we provide a thorough and correct resolution for you. We will reach out directly as soon as we have the final results. Thank you for bearing with us.
Update: We apologize for the delay. We are following up on your transaction now and will email you the moment we have an answer. Our team follows a standard process for these reviews, so it may take some time. We appreciate your understanding.
Update 4: Upon checking here, we've already sent a message to your email to resolve the issue for the order 2685-4834198, but we haven't received any response on your end.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience.
Sincerely yours,
Olivia
Reply from livecards.net
Hello Saeed,
We sincerely apologize for the inconvenience caused.
We have already sent you an email regarding this matter and are currently waiting for your response so we can proceed accordingly.
Thank you for your patience and understanding. We look forward to resolving the issue
Kind regards,
Billie
I recommend them
The purchase was completely satisfactory. There was a minor stock issue, but customer service resolved it in less than 24 hours. I would recommend them without hesitation.
January 8, 2026
Unprompted review
Reply from livecards.net
Dear Alfext,
Thank you so much for your positive feedback and recommendation! We’re delighted to hear that your purchase was satisfactory and that our customer support team was able to resolve the stock issue promptly.
Your trust and kind words truly mean a lot to us. We look forward to assisting you again in the future!
Have a good day!
Best regards,
Arthur
Reply from livecards.net
Dear Erik,
Thank you for the 5-star review! We’re glad to hear your Windows 11 Pro activation was quick and seamless. Our goal is always to make the process as simple as possible. Enjoy your upgraded OS!
Have a good day!
Best regards,
Arthur
Good and fast service with game gift…
Good and fast service with game gift cards. Thank you.
January 8, 2026
Reply from livecards.net
Dear Customer,
Thank you so much for your kind words! We’re glad to hear you had a smooth experience with our service. We look forward to assisting you again soon!
Kind regards,
Billie
I paid for a £10 ×2 apple gift cards…
I paid for a £10 ×2 apple gift cards and cany open them to see the codes
January 7, 2026
Reply from livecards.net
Hi Donald McCallum,
Thank you for sharing your experience. We’re sorry to hear about the trouble you’ve encountered with viewing your Gift Card codes.
We have already sent you an email with instructions to help resolve this matter. Kindly check your inbox (including your spam or junk folder) and follow the steps provided so we can assist you as quickly as possible.
We’ll be waiting for your response and are more than happy to help further if needed.
Kind regards,
Arthur
Code was delivered to one of my other…
Code was delivered to one of my other email addresses which I didn’t realise. Very helpful staff who sorted things out in a calm and polite manner. Can’t fault them!
January 5, 2026
Reply from livecards.net
Dear James,
Thank you so much for taking the time to share your experience with us!
We’re glad to hear that the issue was quickly resolved and that our team was able to assist you in a calm and polite manner. Your kind words mean a lot to us and truly motivate our team to continue providing the best possible service.
If you ever need assistance again, please don’t hesitate to reach out. We truly appreciate your support and trust in us!
Kind regards,
Arthur
Very good Service 👍🏻
January 3, 2026
Reply from livecards.net
Hello Jean,
Thank you so much for your kind feedback!
We’re really happy to hear that you had a great experience with our service. Your support means a lot to us, and we truly appreciate you taking the time to leave a review. We look forward to serving you again soon!
Sincerely,
Sofiya
The code didnt work and didnt redeem
January 4, 2026
Reply from livecards.net
Dear Haidar Nadeem,
We’re sorry to hear about your experience and understand how frustrating this must be. This is certainly not the experience we want for our customers.
Our support team is currently reviewing your concern; however, we require some additional information—specifically, the complete screenshots requested—so we can escalate the issue to our investigation team. Rest assured, we are committed to assisting you and working toward a resolution as quickly as possible. We are waiting for your response via email.
Thank you for bringing this to our attention.
Regards,
Nico
Reply from livecards.net
Dear Customer,
Thank you for your positive feedback! We’re glad to hear you’re satisfied with our service and fast delivery. We truly appreciate your support.
Kind regards,
Billie
Bargain software well below market…
Bargain software well below market price. Used several times now and saved a small fortune.
November 16, 2025
Reply from livecards.net
Dear James,
Thank you so much for sharing your experience!
We’re really glad to hear that you’ve been able to save a lot by using our software and that you’ve trusted us multiple times already. Your support truly means a lot to us, and we look forward to helping you again in the future
Have a good day!
Best regards,
Arthur
First time using Live Cards and had no…
First time using Live Cards and had no issues whatsoever (other than Starling Bank blocking payments to them but this also happens with other similar stores - Monzo works just fine - this isn't a problem with the vendor though, just a note for anyone who experiences the same problem).
January 3, 2026
Reply from livecards.net
Thank you so much for sharing your experience and for choosing LiveCards!
We’re really happy to hear that your first purchase went smoothly. We also appreciate you mentioning the payment note—you're absolutely right, some banks may apply additional security checks, and we're glad to know Monzo worked well for you.
Thank you for your understanding and recommendation. If you ever need assistance in the future, our team is always here to help. We look forward to serving you again! 😊
Have a good day!
Best regards,
Arthur
Reply from livecards.net
Dear Daniel Milanov,
Thank you very much for taking the time to leave such a great review!
We’re delighted to hear that you were happy with our affordable gift cards and overall experience. Your feedback truly means a lot to us and motivates our team to continue providing the best possible service and value to our customers.
We sincerely appreciate your support and trust, and we look forward to serving you again in the future.
If you ever need assistance or have any questions, please don’t hesitate to reach out.
Warm regards,
Nico
Apple card could not be activated in Romania
I bought an Apple gift card from livecards in Romania. The website was in Romanian, the description the same. I could not however activate it, as it was only available for the US. They refused to refund me or change the card for one that I could activate in my country. Why would you sell in Romania a gift card that can only be activated in the US?
December 24, 2025
Unprompted review
Reply from livecards.net
Dear Mircea,
We sincerely apologize for any inconvenience this situation may have caused and understand how frustrating it can be.
Please note that all relevant details regarding the product are clearly outlined on our website. While your order was placed through the Romanian website, this does not necessarily mean that all products are limited to availability within that specific region.
In order for us to assist you further and work toward a resolution as quickly as possible, we kindly ask you to provide your order number.
We appreciate your understanding and cooperation, and we look forward to your response.
Warm regards,
Lucia
Three PSN codes sent – all already used. Refund refused.
I purchased a €50 PSN Spain code from Livecards (paid €44). The code was already used upon delivery.
After reporting the issue, Livecards sent me two additional replacement codes. Both were also already used.
In total, three different codes, all unusable.
Despite providing screenshots clearly showing that PlayStation marks the codes as “already used”, proof of purchase, and my PSN account region (Spain), Livecards keeps refusing a refund.
They repeatedly asked me to contact PlayStation. Sony Spain does not offer email verification for third-party codes. Livecards even sent me links to PlayStation Thailand, which is completely irrelevant. PlayStation Thailand confirmed they cannot verify Spanish codes.
As a last step, Livecards requested my PSN transaction history, which is private information and irrelevant. A transaction history cannot prove whether a code was already used on another account.
After three failed codes, it is clear that Livecards is unable to provide a valid product and is instead delaying resolution by asking for impossible or inappropriate documentation.
I am still waiting for a refund.
Update: I can not respond to your comment Arthur, so here is my answer
I have already provided my PSN transaction history and order number (2685-4817359) via support chat and email.
All three PSN codes provided were already used.
The matter is now under a bank dispute with BBVA, and I will cancel it if I receive a full refund.
I will not provide additional private information.
Final update (01/19/2026): The full refund (€44.80) has finally been received.
However, the issue involved multiple already-used codes, repeated requests for impossible PSN proofs, and a slow resolution that only progressed after opening a bank dispute and leaving a public review.
Refund completed, but the overall experience was poor and stressful.
December 22, 2025
Unprompted review
Reply from livecards.net
Hello Ignacio,
We sincerely apologize for the inconvenience this has caused. We would like to clarify that we are requesting information from your PlayStation account to help us resolve the issue as quickly as possible. Your PSN transaction history will allow us to verify whether the code has been redeemed successfully or has not been added to your account.
Please understand that we are not refusing a refund—we simply need to verify your order details in order to provide the best possible resolution. Upon checking, we also noticed that no order information, such as the Order Number, has been provided, which is necessary for us to locate your order in our system.
We kindly ask you to provide the requested information so we can proceed with assisting you.
UPDATE: We understand your concern. Your code has been submitted to our investigation team, and we are currently awaiting an update. Please rest assured that we will inform you via email as soon as we have an update regarding the resolution of the issue.
UPDATE: We’re glad to confirm that your €44.80 refund has been finalized. Honestly, we’re sorry that it took this long and caused so much stress—this isn't the experience we want for our customers. Your feedback regarding our verification steps and communication is being taken to heart so we can make things much smoother moving forward. Thank you for sticking with us while we got this sorted.
Thank you for your understanding and cooperation.
Kind regards,
Arthur
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