LARQ Reviews 648

Amazon customer here:

After a very short fall of around 50 cm, the lid cracked and started leaking, to the point where I would get soaked every time I tried to drink from it. Given the price point, this was disappointing.

However, what completely changed my experience was LARQ’s exceptional customer service. Not only did they immediately take responsibility, but instead of just replacing the lid, they went above and beyond by sending me an entirely new bottle.

This level of care and commitment clearly shows how much they value customer satisfaction. While issues can happen with any product, the way a company responds makes all the difference. LARQ handled this perfectly, and for that, they have earned my full trust and a well-deserved five-star review.

It leaks when you pour it. Resetting the filter can take multiple attempts. Some of the lights on the pitcher are different than the lights in the manual. It can be difficult to disassemble so that you can clean it as one of the pieces inside fits too tight.

I will never buy anything from Larq again.

Really love this company and their customer service 10/10. Their so incredibly kind, helpful and responsive.

I've been a user of their products for around 7 years. Both the pitcher and their water bottles have exceeded my expectations. The filter works really well, and the UVC tech allows me to drink from the tap without any issues. The bottle and pitcher also have the added bonus effect of making the water taste significantly smoother and more refreshing. If your taste buds are sensitive to plastic or chlorine like how mine are, this is the best option available, in order to be able to enjoy tap water, and eliminate your reliance on bottled waters. Plus help the environment along the way :)

Overall, I really like my LARQ Pitcher. However, two years into owning it, the PureVis element stopped charging or working properly. When I emailed in, they responded that since it was past the one year warranty, they could only offer me a code for 30% off my next purchase and nothing more. When I asked if they sold replacement PureVis parts, they said no. When I emailed explaining that I was disappointed because an irreplaceable part of the product broke after only two years, the response I got was essentially “that sucks”, and no further help was offered.

While I initially really liked my pitcher, I can’t justify buying a whole new one just for replacing the one element. And, after the customer service I received, I’m not sure I’d want to.

Deceptive marketing. I ordered a bottle. There were no filters mentioned when I clicked on it. It turns out, I ordered a filter subscription. I phoned up to cancel. They cancelled the subscription but not the bottle, that I had paid for. So, no filers, no cancellation and no reduction in price. 🦈 They will say that the filters were free.

The filters were not free. The person emailed me and said that there was a discount on the bottle when you buy the filter subscription. But a) the discount is fake because the bottle is so expensive (I thought the price was in AUD$, but I don't blame Larq for that.) and b) there was no option to buy the bottle without the filters.

Have had this bottle since the kickstarter and will say overall great product and wonderful service. Had an issue with the pure vis 2 cap when I bought a new color and got it addressed immediately. Love the product and the service!

Worst water bottle ever. The app is a trash. It doesn’t sync and doesn’t let you know how much the water the bottle contains. Feel so stupid after this purchase. Wouldn’t recommend it unless they fix the damn app

Had a great experience with customer service with my Purevis 2. Thank you!

I paid $1 to join a “VIP list” that was supposed to give early access to purchase a bottle before it sold out.
This VIP list never actually existed, and I had to order at the same time as everyone else.
Although I managed to buy the bottle, I was disappointed with the product. One of its advertised features is water intake tracking, yet the charge indicator never showed when the bottle was fully charged, making the feature unreliable.
I decided to return it, and the refund process was extremely slow:
Over one week for the first response
Several more delays to get return instructions
Weeks with no updates after the bottle was sent back
When the refund was finally approved, I was refunded $20 less than the original amount, with no explanation. Shipping was free, and the refunded invoice is not transparent, showing inconsistent totals.
After multiple follow-ups and long delays, I am now disputing the transaction with my credit card company.
I trusted this brand because its products are sold through Apple, but between misleading promotions, product issues, and poor customer service, this experience was very disappointing.

Had an excellent experience requesting a new cap under warranty after dropping the bottle and breaking the original cap.

I bought a LARQ bottle as a Xmas present for my couple, because he travels a lot and he is delighted. Also I had some questions and customer support was super helpful. Thank you very much :-)

Very good customer support, LARQ bottle have increased my daily water intake!

This water bottle purchase was a total waste of money. It was extremely expensive and did not deliver on any of the promises advertised. The quality is poor, and it didn’t work. What made the experience even worse was customer service. They completely refused to offer a replacement or refund despite the issues being clearly due to the product itself. I regret buying this and would not recommend it to anyone.

Since our initial LARQ products purchase of 2-1/2 years ago we just could not be more pleased. We recently noticed a crack in our pitcher reservoir and realizing that it was well beyond warranty we inquired with LARQ as to when our color would again be available for purchase. This vendor continues to stand tall behind its product where upon review of our situation, Oscar in LARQ customer service responded with news that a replacement pitcher component was being shipped to us at no charge. We are very much impressed and appreciative that LARQ empowers its Level 1 service team to evaluate and so swiftly respond with such a kindness and consideration. We look forward to continued years of drinking brilliantly via our LARQ pitcher and water bottles. Thank you so much!👍

Amazing customer service! Timely responses and more than accommodating to trying to make things right!

I ordered the LARQ Pitcher PurVis with Advanced water filters and the LARQ Bottle PurVis 2 also with Advanced water filters. The quality of both products are quite good and they have some cool features which they should for the extremely high prices that they are charging. Some annoying things about the water pitcher are that the wand is quite difficult to remove when it comes time to charge it, which is quite often and it takes a long time to charge the wand. On a positive note, the water tastes great and they have a nice website too. However, I have an ongoing issue with the app not tracking my water intake properly and I have contacted them several times regarding this over the past several months. They have very good Customer Service, but they still have not resolved this issue. That’s why they lost a few stars. One for the extremely high cost and two for the not resolving my issue for several months now and lastly, I feel that the design of the water pitcher could be better.

I've had several LARQ bottles and I haven't bought a disposable water bottle in ages!

Recently with my new PureVis2, the cap's battery was depleting every 2-3 days, so I reached out to customer services and provided everything they asked for.
The customer service was top notch. No delays, even during the Christmas - New Year's period.

A new cap it's on its way as technical support realised that there was a fault with mine.

So happy with the service, but most of all, the bottle!

I am very satisfied with my LARQ water bottle. Initially came with an issue with the cap not charging, but after a steady and fast customer service all was solved and I get to enjoy it fully with all its benefits. Thank you!

The accuracy of this product is dismal, it’s a lie, app has so many glitches , also look into the return policy it’s horrible and a scam ! because if you try it and it doesn’t work it’s considered used and they wont return your money. The costumer service is horrible. Stop promoting this product, it’s nothing as advertised .