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LiveMoor Reviews 

365
•
TrustScore 3.5 out of 5

3.7

Scrapbooking Store
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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, most reviewers had an average experience overall. Many customers appreciate the good all-round service and communication. People often find the ordering process easy, with prompt email confirmations and delivery updates. The company is frequently recommended for its quick and safe product delivery. However, some people were dissatisfied with the company's response times. Many customers report a lack of communication, with emails and phone calls often going unanswered. There are also instances where ordered items were not delivered or were significantly delayed. Some reviewers also noted receiving incorrect products.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and availability. Many customers praise the good... See more

Order

Users describe ambiguous interactions with order, with many finding the ordering process easy and praising... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the quick dispatch and speedy... See more

Response time

Reviewers highlight negative aspects of response time, with many reporting no response to multiple email and... See more

Service

People report positive experiences with service, with many reviewers describing it as excellent and great all... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Eventually great service/communication after an order didn't arrive- Answer is to contact Tim@ directly rather than info@ which doesn't seem to to elicit a response. Thanks Tim for turning this around... See more

Company replied

Rated 3 out of 5 stars

I’m very disappointed I didn’t read these reviews before I ordered a Hozelock cart and 50m Ultramax hose. The wrong item was delivered, I received a cart and 50m standard hose. I have emailed twice... See more

Company replied

Rated 5 out of 5 stars

I was looking for white paint to paint my front door and was online looking for weather shield, and I came across ( Live Moor) and I was very glad I did. I bought a tin a whole ten pounds cheaper th... See more

Company replied

Rated 5 out of 5 stars

I placed an order of 4 mm irrigation water pipe at LiveMoor, as no one was doing a delivery within a day or two. As I had never used their services so was a bit apprehensive if the product would arri... See more

Company details

  1. Scrapbooking Store
  2. Garden
  3. Home Goods Store

Written by the company

LiveMoor supply a huge range of products for home and garden at the best possible prices. We value customer service above all and we do our absolute best to give our customers the service they desire and deserve. Today's world is a one of convenience. Everyone wants everything, at any time, everywhere. We live busy lives and time is a valuable commodity – it’s the one thing we would all like more of. We believe in making time for the things that matter: for family, for friends, for the things we truly love. We value quality over quantity, inspiration over aspiration, and creativity over conformity. For us, quality time is time well spent. We also believe that together we can all help to make the world a better place. We want to help make a difference through the things we make, the materials we source, and the community we create. That’s why we only supply sustainably sourced products and use low impact packaging wherever possible. If you’ve bought anything from LiveMoor and taken the time to make something you love, then you’ve contributed to our cause. Now is the time to craft your own future. Founded in 2014, and situated in a beautiful area on the southern edge of Dartmoor National Park in Devon - hence the name LiveMoor, we wanted to provide crafters with high quality, affordable arts & craft materials. Whether you craft for fun or professionally, whatever your motivation, as a LiveMoor customer, you expect the highest quality of products at the best possible prices, backed up by a large dose of good old-fashioned customer service. And that's exactly what we strive to deliver.

Contact info

3.7

Average

TrustScore 3.5 out of 5

365 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(365)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great wild flower seed packs

I have bought wild flower seeds from LiveMoor on a couple of occasions.
Each time they have been delivered promptly and the packets have a good selection of different wild flowers in them.
Unlike some suppliers these packets are not bulked out with masses of unwanted grass seeds.
Well impressed.

March 24, 2021
Unprompted review
Rated 4 out of 5 stars

Good Quality

I have purchased from here a few times and always have good service. The products I have bought are really good.

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

Top quality products and service

Top quality products and service
Everything I have bought from LiveMoor has been excellent quality, is well wrapped and delivered quickly. This is why I've ben using them for years

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent products and fast delivery

I buy bee pollen from Livemoor. The product has always been excellent with good prices and really fast delivery.
The other great thing is that if you phone Livemoor you speak to an actual human and the staff are always lovely.

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

I really rate live Moor

I really rate live Moor. I have the app on my phone which is handy too. I have ordered 5kg of nature wax which was all good, a little delay in delivery but that's expected due to covid. I am going to be ordering butters soon to make body butter bars, prices are good.

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

Another very happy customer!

I was lucky enough to stumble on LiveMoor and have remained a loyal customer ever since. Orders are swift, products are superb quality and customer service has been great - going above and beyond to help meet our needs through challenging times. Keep up the good work LiveMoor. A+++

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

I have been using Livermoor products…

I have been using Livermoor products for the past year and hav'nt had an issue. They supply quality products at competitive prices and their FREE DELIVERY SERVICE is much appreciated.
Of their products, I have used Wax, Dyes and Fragrance oils, all of which are quailty. keep up the great service.
Derek, Ireland.

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

Really great service!

Purchased from LiveMoor recently, really great service! Affordable and very fast delivery. Realised after ordering that the company is really local to where I am based so I plan to purchase all my craft supplies from them in future!

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

Bought various waxes from Livemoor and…

Bought various waxes from Livemoor and all have been exceptional, the prices are competitive and the free postage is a bonus, communication is second to none and delivery is fast, Livemoor are my first choice for craft products, keep up the good work, thank you

March 24, 2021
Unprompted review

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