LiveMore Mortgages Reviews 242

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and deep knowledge, making the entire process feel positive and stress-free. Many people highlight the excellent customer service, noting the personalized support and clear explanations provided at every step. The overall service is frequently described as efficient, professional, and easy to navigate, with consumers appreciating the smooth user experience and quick responses. However, some customers also noted that the completion process could take some time, attributing this to solicitors rather than the company itself. A few other people also felt that the requests for due diligence were excessive, which caused some frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise individuals like... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent, professional,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process smooth, easy to... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service from the start. Mark Finan was extremely helpful, kind, and knowledgeable from the start of the process. We are both in our mid 60’s and through several meetings over the phone... See more

Rated 5 out of 5 stars

Umar was so helpful and understanding, ensuring I received the best offer he could get for me. Being 62 seemed to be an issue for all other lenders, even though I only wanted to borrow £70k! Madness... See more

Rated 5 out of 5 stars

What a fantastic company. Mark Finan spent the time we needed on the phone, fully explaining everything in the process with no pressure. We had the documentation all at the right time and a great admi... See more

Rated 5 out of 5 stars

We dealt with Mark Finan and his team, they were all amazing, very informative, ensuring we understood every step of the process and was happy to run through any concerns. Thanks Mark and your t... See more


Company details

  1. Mortgage Lender

Written by the company

LiveMore exists to challenge the unfair No’s in the mortgage world - because age shouldn’t be a barrier to opportunity. Later life is full of possibilities, from fresh starts to family moments, and people deserve mortgages that support their future, not limit it. That’s why our mission is to help people aged 50 to 90+ live well by giving them access to mortgages designed for the realities of later life. By saying Yes whenever we can, we help our customers live more, for all that’s yet to come. We are a tech-enabled challenger brand helping intermediaries deliver better customer outcomes thanks to our LiveMore Mortgage Matcher® engine, and best-in-class customer service. We are proud to be rated 'excellent' on Trustpilot. LiveMore is authorised and regulated by the Financial Conduct Authority.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Thank you Umar!

Umar was so helpful and understanding, ensuring I received the best offer he could get for me. Being 62 seemed to be an issue for all other lenders, even though I only wanted to borrow £70k! Madness when my credit score is amazing and I’ve had mortgages for over 30 years. Divorced women having to work well past retirement should not be penalised. Thank you Umar and Livemore for your understanding of the modern world. To top it all we then had a rushed completion and Livemore still stepped up! 10/10 from start to finish. Thank you!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent company to deal with. As a 62 year old Livermore take a realistic view and offer great mortgages for older people.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

I needed to re mortgage my property and…

I needed to re mortgage my property and Umar introduced himself.
The process Umar made so straightforward and he was beyond helpful . It felt like friend holding my hand through process . Nothing was a trouble .
Communication was fantastic start to finish and in terms of remortgage was super super quick .
You’re a star Umar and I can not thank you enough .
I would highly recommend Livemore .

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

I was put in touch with Umar who worked…

I was put in touch with Umar who worked tirelessly to get me a new mortgage. He was alive to my needs and particular circumstances. Without his help I would be in real trouble. I have already recommended him to a number of friends.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

A proper service from a proper company

Was put on to Umar @ Livemore, having never dealt with this company before. The degree of professionalism was outstanding and at no time was there any hard sales tactics or pressure put on us to proceed. Umar did what 90% of sales people don't do and that is actually doing what he said he was going to do! Everything went smoothly, he called when he said he would and kept us informed at very stage of the process. I cant recommend this company enough.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Mark Finan and Team

We dealt with Mark Finan and his team, they were all amazing, very informative, ensuring we understood every step of the process and was happy to run through any concerns.

Thanks Mark and your team, we are so pleased with how quickly you dealt with our initial enquiry right through to completion of our remortgage offer.

Thanks again.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Umar is conscientious, patient, & a skilled communicator. The remortgage process which was carried out remotely & which requires a good amount of ID, personal financial details - both current & historic was dealt with efficiently to my complete satisfaction. Thank you Umar

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

My husband and I are both in our mid 60's and needed to remortgage. I have to say right from the beginning Mark Finnan was so unbelievably helpful and completely took the stress out of everything. We began the process in late October and completed our transaction within 3 months. Massive thanks to both Mark and Lee. LiveMore you are amazing!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the start

Excellent service from the start.
Mark Finan was extremely helpful, kind, and knowledgeable from the start of the process.
We are both in our mid 60’s and through several meetings over the phone he patiently, without any pressure, talked us through the best mortgages available to us.
The whole experience felt positive.
Thank you Mark !

January 5, 2026
Unprompted review
Rated 4 out of 5 stars

Great experience with LiveMore but let down by their law firm

My experience with LiveMore Mortgages was mainly through my broker, and they maintained me well informed throughout. However, I feel that LiveMore Mortgages is let down significantly by their law firm Enact, who made it extremely difficult for any conveyancer or even LiveMore's own staff to contact them (no phone number just an email and wait up to 48 hours for a response). Their requests around due diligence were excessive and this caused so much frustration - to the point of panic - that really should have been avoided.
I was fortunate that Lee Miller from LiveMore Mortgages went above and beyond to open the channels of communication with Enact, and thanks to his pure tenacity, he managed to save my house purchase. This would have been a 5-star review had it not been for the issues with Enact.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

An Excellent company!

My Equity Release plan was organised by Aspect Mortgages through this excellent company, Livemore Mortgages, who helped to make the whole process simple, straightforward and very professional. I could not be happier with the outcome and I would highly recommend their services to anyone!

November 18, 2025
Unprompted review

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