The business plan format is super useful, with helpful instructions. While kind of fun to use, I am wary of the AI aspect. It did help me fill out some of my sections in a professional sounding way,... See more
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Review summary
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Live plan is Intuative. Live plan gave me a great starting point to create my business plan. They have step by sep tool that makes writing an increadibly detailed buissness plan much more accessable... See more
Company replied
the program is very helpful. it took me a little while to learn how to navigate it, but overall its pretty easy to use. it is much easier than building a business plan the old fashioned way.
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The AI feature is beneficial. I also like the financial and pitch/presentation sections. This website is valuable for a novice like me who is not very familiar with writing business plans. Moving the... See more
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Company details
- Software Company
- Business Development Service
- Business Management Consultant
- Business to Business Service
Written by the company
LivePlan is business planning software trusted by 1 million+ entrepreneurs for simple planning and smarter decisions. It helps small businesses and startups create business plans, forecast financials, research their market, and track performance — whether they're starting up or scaling up. Idea Canvas lets entrepreneurs quickly capture and shape a business concept before committing to a full plan. It's the fastest way to pressure-test an idea, align stakeholders, and decide whether to move forward — without the overhead of building a complete business plan from scratch. Market Research gives business owners access to real industry data to size their market opportunity, benchmark against competitors, and build a strategy backed by facts rather than assumptions. Walk into any investor or lender meeting with credible numbers already built into your plan. From there, LivePlan's step-by-step business plan builder and AI writing assistant — trained on thousands of successful plans and 30+ years of planning expertise — helps entrepreneurs create investor-ready plans and SBA-approved documents in hours, not days. Financial Forecasting eliminates complex spreadsheets with automated, formula-driven projections. Sync QuickBooks or Xero to pull real accounting data directly into LivePlan, then track performance on a live Dashboard that automatically generates charts and graphs for easy stakeholder reporting. Plan Review and the AI Monthly Review take performance tracking to the next level. Each month, LivePlan's AI automatically analyzes your financial forecast against your actual results pulled directly from QuickBooks or Xero — identifying where revenue, expenses, or cash flow are diverging from your plan. Instead of manually reconciling spreadsheets, business owners receive a clear, plain-language breakdown of what's on track, what's off, and what needs attention — so they can make faster, more confident decisions and course-correct before small gaps become costly problems. LivePlan works for any business, at any stage — from validating a brand new idea to managing an established company's growth strategy with confidence.
Contact info
United States
- help@liveplan.com
- liveplan.com
4.5
Excellent
129 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
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Liveplan isn't worth it
Liveplan isn't worth it. They make the most vital part overly complex to navigate. Zero support unless u pay extra and they offer assistance only on areas that regular chatgpt can do for free. Don't waste ur money.
August 4, 2025
Unprompted review
Reply from LivePlan
Altheia, we appreciate you taking the time to share your feedback and are sorry to hear that you didn't find the support you needed.
Our customer advocate team, which is a team full of real people who sit in our office - are available to *all* customers via email and chat.
Additionally, 1:1 video support can be added to your subscription (as you mention above).
Reply from LivePlan
Audrey, thank you so much for taking the time to write us a review. We appreciate you being a LivePlan customer and for your wonderful feedback!
Liveplan is such a great tool
Liveplan is such a great tool when constructing a business idea. it's simple to use and highly affordable. I highly recommend it.
July 22, 2025
Unprompted review
Reply from LivePlan
Eternal, thank you so much for taking the time to write us a review. We so appreciate your feedback and are thrilled to hear you've found value in LivePlan. Wish you the best in your business journey!
Great sustained support!
Great sustained support!
My recent experience with LivePlan demonstrated that even when facing a difficult technical problem, the support team is willing to provide explainations and explore out of the box ways to resolve the problems. thank you very much for that!
June 23, 2025
Unprompted review
Reply from LivePlan
Sylvain, thank you for taking the time to leave us a review - we're happy to hear our customer support team went above and beyond to assist you with a difficult technical problem. They're awesome!
Well set out with lots of guides and…
Well set out with lots of guides and pointers.
Ai is intuitive and helps well, only issue is that the comparative data is US centric and needs to allow for EU or elsewhere.
The ability to run actual against forecast financial information will be really helpful in benchmarking and financial tracking.
May 1, 2025
Unprompted review
Reply from LivePlan
David, thank so much for taking the time to leave us a review - your feedback is critical to helping us improve LivePlan so we really appreciate it and have passed your thoughts onto our product team.
You can compare your actuals to your forecast by connecting your QuickBooks or Xero data and turning on "Actuals" in the forecast, or by viewing your Dashboard in LivePlan. If you have trouble finding those features please reach out to our support team as they can surely point you to where those are. Thanks again!
Great Customer oriented Mindset
I have been using Liveplanb for 6 years now. It is a great tool but the last experience I had with the Support Team is revealing of the customer oriented mindset. I gad a sync issue with a 3rd Party and the Support helped me out by providing me the wordings to send to the developers. My problem was solved in 24h
June 26, 2025
Unprompted review
Reply from LivePlan
Franck, thank you so much for taking the time to leave us a review and we're so happy to hear our customer support team was able to help you troubleshoot your issue. We appreciate you being a LivePlan customer and we hope you continue to enjoy LivePlan!
Would like to edit AI generated…
Would like to edit AI generated suggestions easier.
June 16, 2025
Unprompted review
Reply from LivePlan
Thank you for your feedback Antoinette, we have passed your request onto our development team and greatly appreciate you taking the time to leave this note.
Very helpful guide to building a…
Very helpful guide to building a business plan. I also really like the collaboration feature.
May 28, 2025
Unprompted review
Reply from LivePlan
Nate, thanks so much for leaving us a review!
Love the Many Great Features
Like LivePlan because of its many capabilities, especially as a check list so that no aspect of business is missed or forgotten.
May 24, 2025
Unprompted review
Reply from LivePlan
Paul, thank you so much for taking the time to write us a review. We appreciate your feedback and are happy to hear you're enjoying LivePlan!
Terrible experience/Scam. Charged without a single warning.
Terrible experience. They make money off our forgetfulness. Never used it after the trial. My card was being charged for 10 months, without a SINGLE MAIL WARNING ME that I am about to be charged 40$/month. Nor a confirmation email that I just paid 40$. I ended up paying them $400 and I didn't even use it once. Terrible support. Scam. They make money out of people's forgetfulness.
May 15, 2025
Unprompted review
Reply from LivePlan
George, we are sorry to hear about your experience. While we send emails at the start of trials and message in-app the trial duration - we realize that those things could be missed. We never intend to make money off of people's forgetfulness and appreciate you sharing. We will pass this feedback onto our product and support teams.
I have been using LivePlan for over two Years and That's My Review…
I have been using LivePlan for over two years, and my overall experience with it has been good. However, I still face issues with the lack of language support (Arabic) in my case. I have requested this feature multiple times, but there has been no response so far... I hope to see support for more languages in the future.
May 15, 2024
Unprompted review
Reply from LivePlan
Mohammed, loving the title of your review - it speaks for itself! We appreciate you being a loyal LivePlan customer and I wanted to note that I walked over to our support team to chat with them about your feedback. We do have some language support features in the works, and some potential work arounds so I encourage you to reach out to them! Thanks again for your feedback and review!
Great product for creating and editing…
Great product for creating and editing your business plan.
May 6, 2025
Unprompted review
Reply from LivePlan
Thanks so much for taking the time to leave us a review Alan! We so appreciate your feedback!
This software is horrible and it was I…
This software is horrible and it was I was tricked into paying a subscription. Do not buy from them. Total scam.
April 17, 2025
Unprompted review
Reply from LivePlan
We're sorry to hear about your experience big bang. We followed up to request more information but did not hear back from you. We'd love to learn more about why you were dissatisfied with LivePlan as we're always looking to improve and if you find yourself wanting to provide more details, please reach out at https://www.liveplan.com/contact-us
Unauthorized Credit Card Charges
I canceled my Live Plan account ages ago, at least a year. Recently, a full annual subscription amount was put through on my credit card out of the blue. I did not authorize this. I see on here that this has happened to others - failure to reimburse, unauthorized charges, failing to cancel a canceled account. Now they want me to log in and go through a full refund application?! This company appears to generate income from scamming people. Don't recommend allowing them to have your credit card info. I will edit my review if they handle this appropriately by canceling my account, destroying my credit card information, and reimbursing the unauthorized charges ASAP.
April 14, 2025
Unprompted review
Reply from LivePlan
Hi there Jenny, thanks for reaching out here. I've been chatting with our support team who you also seem to be working with at the moment. They've shared that they've processed your refund request.
While we never "scam" people, we do offer a recurring subscription program, of which users must cancel in-app themselves (like many many subscription offerings).
Easy platform to work on and…
Easy platform to work on and efficient/coherent display of data.
April 3, 2025
Unprompted review
Reply from LivePlan
Thanks for your review David! We appreciate you taking the time to leave us feedback and wish you continued success in your business journey!
Im still learning the software but…
Im still learning the software but found it to be very useful in setting goals and milestones and tracking them.
March 26, 2025
Unprompted review
Reply from LivePlan
Thank you for your review Martina! We're happy to continue to support you in your business journey and are honored you chose LivePlan. Here's to your continued success!
I canceled my account a month ago
I canceled my account a month ago, but my credit card was charged again. I requested a refund, which was denied. Relying on unauthorized charges is a poor business practice. If you cannot handle cancellations online and promptly, then avoid issuing credit cards and stop auto-renewals.
When you see there is tons of negative review here and there, you should fix your system.
I expect a full refund, as my account shows that I haven’t accessed it in the past 30 days; I'm not using your service. I only tried it for a few days before canceling my account.
March 3, 2025
Unprompted review
Reply from LivePlan
Majid, we're sorry to hear about your experience. While we do not issue credit cards - we are a subscription based service with recurring payment options that occur on a monthly or annual cadence. We've spoken with our internal teams, and we hope that in working with our customer support team - you were able to reach a satisfactory solution. Thank you for taking the time to share your feedback.
They are scammers - AVOID AT ALL COSTS
Worst customer service I can remember.. My account was set up with a typo in the email address and no confirmation or verification was required. Their customer service representatives have ignored multiple requests to cancel my a count and instead claim the issue is being dealt with by another department, that they do not give me any contact details or reference for. I only used the software for about half an hour and have not been able to access my account t since. They continue to draw payments from my card despite my appeals. I am disgusted by the lack of service I have received from their support team. Daylight robbery is the term that comes to mind. Their response below claims that this has been resolved but that is an outright lie. They are faster at responding to reviews than they are emails.
February 12, 2025
Unprompted review
Reply from LivePlan
Barnaby, thank you for taking the time to leave us a review across multiple channels. We appreciate you reaching out and as we understand it, our customer support team has been working with you to find a solution. We pride ourselves on going above and beyond to support our customers and while we're sorry to hear about your experience, we're glad that our team was able to get to a quick resolution.
Liveplan is a scam
Liveplan is a scam. I was just charged $360 that was never authorized. I've never even heard of this company before the charges showed up on my bank account. DO NOT GO NEAR THIS COMPANY. They need to return the money they stole from me.
January 30, 2025
Unprompted review
Reply from LivePlan
Hi Lara,
Thanks for taking the time to post your feedback here - we hear your concern and our customer support team has made many attempts to reach out to you in the last 24 hours. We're happy to work with you to find a solution so please get in touch with them. You can contact them here: https://www.liveplan.com/contact-us
Scamming and stealing from our customers is not something we'd ever do.
Removes money from card even after Canceling!!!
I canceled the software and a month later they removed money from my account again, and when I tried to get a hold of them, it was chat only. The only way I could get a refund is to fill out a form. First of all, I canceled the previous month, and the team member claimed I put the account on hold. Ok well if that was the case, they should only be charging 2.99 not 20 dollars. This company preys on the auto removal of money every month and when you try to cancel, its difficult. Buyer beware!!!!
January 13, 2025
Unprompted review
Reply from LivePlan
Stacie, thank you for taking the time to leave us a review and share your candid feedback. I had a chance to chat with Jess, our customer advocate you supported you.
While our intention is never to make it difficult for users to cancel, it sounds like you were under the impression your account was paused - but after pausing - you also downgraded your account - making the account active at a lower tier.
Rest assured Jess confirmed that our team found a solution to your issue, and you were refunded in full.
We wish you all the best in your future business adventures.
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