LIVEWELL Health Reviews 

509
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for their welcoming attitude, deep knowledge, and ability to make everyone feel completely at ease. People also appreciate the seamless booking process and highly tailored treatments that effectively relieve stubborn muscle tension and pain. Though some reviewers noted that certain intensive sports massage sessions could occasionally feel physically uncomfortable, consumers still found the overall results truly beneficial. Reviewers frequently discuss the relaxing atmosphere and clear guidance provided, ensuring visitors understand every step of their recovery journey. Consumers look forward to returning for future appointments because the service consistently delivers wonderful results.

What people talk about most

Service

Clients share profound satisfaction with the service, frequently highlighting professional therapists who... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

User experience

People report positive experiences with user experience, highlighting how every treatment is bespoke and... See more

Booking process

Consumers find booking process to be a source of great satisfaction, highlighting that the entire procedure... See more

Customer service

Reviewers highlight high satisfaction regarding customer service, frequently praising knowledgeable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Becca and Sophie treated us during our 9 day Tour de France Femmes challenge for Cure Leukaemia. They were a crucial part of my success on this challenge, often giving me three massages a day, morn... See more

Company replied

Rated 5 out of 5 stars

Ben knew exactly where to treat and how to massage it. What was even better was as he went along he worked on giving me hip movement and leg extension which has really helped me move again and be able... See more

Company replied

Rated 5 out of 5 stars

I’ve seen Mike twice now for back, hip and hamstring issues, and both times he’s been brilliant. He really knows what he’s doing — he quickly figured out what was causing the pain and gave me prop... See more

Company replied

Rated 5 out of 5 stars

These folk were at the Great North Swim providing free massages to all the weary and achy swimmers and runners. The staff were delightful, in particular, Nicole who totally soothed my shoulders and ca... See more

Company replied


Company details

  1. Sports Massage Therapist
  2. Fitness and Nutrition Service
  3. Personal Trainer
  4. Physical Therapy Clinic

Written by the company

LIVEWELL is the leading Health and Wellbeing company in the UK and Europe LIVEWELL has been providing a high level of health care to elite sports people, the general public, events and corporate clients since 2012. We have over 120 therapists across the UK servicing clients in the way of Massage, Fitness, Physiotherapy, Nutrition and much more. We also provide pre and post event recovery services to over 220 events across the UK and Europe and also provide wellbeing services to more than 450 corporate clients across the UK. With a Head Office based in Birmingham we have a great central location of which we can service all our clients across the UK. All of our therapists are some of the highest qualified sports massage and soft tissue specialists in their fields with a minimum of 3 years university education and degree behind them. The vast majority of our therapists then go on to do a further 1 or 2 years taking their soft tissue specialisms to levels 4 and 5, meaning they are in the best place to help you with your injuries or to help you maintain your sport injury free. With our expertise our clients agree they get the very best service through LIVEWELL for every eventuality they may come across in general day to day life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

509 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(509)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Jenny was so professional and friendly, providing a great service! Would highly recommend

March 20, 2025
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Vicky!

Rated 5 out of 5 stars

Great massage with Lisa

Great massage with Lisa. She listened to what I wanted/needed and tailored the massage.
Super friendly and made me feel really comfortable. I’ll definitely be booking again.

March 2, 2025
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Samantha 😊 💓

Rated 5 out of 5 stars

Fantastic service

Lisa was great. Very friendly. At the beginning of the appointment we discussed what I was wanting done, if there were any problem areas I wanted to concentrate on. When I explained about some knee pain I experience, she talked through what she thought the issue might be. She talked through muscles she was working as she was going and checked pressure levels during the whole process. Highly recommend and am eager to book her services again.

March 13, 2025
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Vivienne!!

Rated 5 out of 5 stars

Enjoyable

Really enjoyable Alison very knowledgeable back/legs feel so much better

March 11, 2025
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much for such a lovely review!

Rated 5 out of 5 stars

Callum is brilliant!

I booked a last minute physio due to a sudden shoulder injury, and Callum was amazing! He was very friendly, incredibly knowledgeable and was able to identify the problem instantly. He also gave advice on what I should do in the following week to help to continue with recovery. After my treatment with Callum I felt immediate relief - allowing me to continue with my active job. Thanks Callum!

February 19, 2025
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Laura!

Rated 5 out of 5 stars

Thank you Steve for coming out to our…

Thank you Steve for coming out to our 94 year old Grandma this Sunday due to her facing severe back pain. You were excellent with Nan and she has significant pain improvement already this morning and we are all very grateful to you for accommodating Nan at such short notice. 5* x

February 16, 2025
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much Aimee that's a very lovely review !

Rated 5 out of 5 stars

Pregnancy massage 10/10

I had a pregnancy at home massage bought as a Christmas gift.
Easy to arrange.
Hannah was my masseuse, very friendly and relaxing. Massage was a 10/10.

February 17, 2025
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much for such a lovely message!

Rated 5 out of 5 stars

Highly recommended

Jonny was fantastic, I had my first massage with him prior to a very stressful week and he took this into account and reduced pressure where necessary to ensure I was not uncomfortable in the following days. The massage was brilliant and extremely relaxing. His induction process was clear and thoughtful and he provided very good advice following treatment. I would not hesitate to recommend Jonny.

January 24, 2025
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much Anya!

Rated 5 out of 5 stars

What an experience

What an experience ! We wasn't expecting that in an office environment.. Both therapists were very professional about their techniques. The feedback was beyond positive. We recommend it to everyone !

January 16, 2025
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Rabia! What a lovely review! :)

Rated 5 out of 5 stars

Alexandra was great! Highly Recommend

Alexandra was great, I had a kink in my neck that was stopping me from rotating my head for over a week. 1 hour with Alexandra and the kink was gone. Professional and friendly!

January 13, 2025
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much Jordan for such a lovely review!

Rated 5 out of 5 stars

If I could give more stars I would!!

If I could give more stars I would!
From the first email LiveWell has exceeded all expectations. Steven was quick to respond, very friendly and incredibly informative, even sending links to articles that may help.
The booking process was straightforward and Lisa contacted me directly to get a full background before the appointment. When Lisa arrived she was as bubbly and friendly and really put us at ease. She did some tests to try and pinpoint the area of issue and by crikey does she know her stuff, she had even come prepared with anatomy diagrams, exercises to do and a tonne of notes and research she had done prior to today. We were able to figure out the root cause, get a plan in place for rehabilitation and best of all, put my partners mind at ease over the severity of the issue and if nothing else that was worth every penny. Then the massage… when I say my partner is a different man after tonight I’m not exaggerating. He’s relaxed, moving with ease, the tension he was feeling has gone and he is absolutely beaming from ear to ear.
Lisa we cannot thank you enough, you went above and beyond and we will 100% be booking you again and recommending you to everyone we know!!

January 3, 2025
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Charlotte we are just so very happy to hear you had a wonderful experience and more importantly your partner is feeling better 😀 .. we remain here for you should you need us!

Rated 5 out of 5 stars

Sciatica Relief, superb .

Went to see Steve on Tuesday for the first time as he came highly recommended , with a severe sciatica pain I'd been suffering with for near on 3 weeks, I've got to be honest my neighbour who recommended him said he'll really put you through it and he didn't disappoint but I guess no pain no gain and I certainly gained its now Friday and although still soar from the manipulation to be expected I'm 90% pain free he did say it would take several days to calm and he's right , he really knows his profession and would definitely recommend him he's also a very likable chap easy to talk to down to earth kind a guy. What more can I say if you have a problem give him a call , the other thing I liked there was no hard sell just the one session he said and only if you really need a tweak come back to me , superb.

December 10, 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Kevin and I'm so glad you are feeling much better 👌😊

Rated 5 out of 5 stars

Rotater Cuff

Had my first session this morning with Josh felt very comfortable with him and feel confident he can help me with my problem he seems very knowledgeable and explained everything he was doing as we went along and gave me some exercises to do at home looking forward to my next session.

December 9, 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Hi Lesley, thank you very much for your lovely review!

Rated 5 out of 5 stars

sports massage

Had a sports massage with Lisa last night. Very friendly, knowledgeable and professional. Lots for her to work on with immediate relief of pain and increased range of movement. Will be booking another.

November 22, 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much for the lovely review!

Rated 5 out of 5 stars

Jessica is a great Therapist

I've had a great experience with Live Livewell Health. I searched online to book a massage quickly and easily and that's what I got. The booking system was faultless and so efficient.
I selected Jessica and she arrived promptly and was so friendly. She listened to my needs and did exactly as I asked. She focused on my problem areas and offered great advice.
I'd highly recommend and have since rescheduled fortnightly.

November 8, 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Taryn! 😊

Rated 5 out of 5 stars

Had a deep massage from hannah today

Had a deep massage from hannah today, excellent service, very relaxing, in pain with my back, tight muscles, but feel alot better than I was, will book again soon

November 1, 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much Wayne that's very kind of you! 😊🙏

Rated 5 out of 5 stars

Callum - sports massage

Just had a sports massage with Callum. He was on time, friendly and very professional. Talked throughout the massage about any tightness and kept me at ease, asking about pressure/pain etc.
Also gave me a few stretches to help. Although there’s some initial soreness after a lot of work done, feels less tight already and hope in the next few days will feel even better. Will definitely be using the service again in the near future.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you to Valentina for listening…

Thank you to Valentina for listening and applying your massage therapy which helped release tension and tight muscles. Looking forward to my next visit.

October 4, 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much Vanisha! :)

Rated 5 out of 5 stars

Highly recommend

Had adam who was great and i felt much better after. had a great throughout and did not feel awkward at any point

October 14, 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you Muhammad!

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