Livia Boutique 

They do not accept returns. You can buy similar products from reputable companies like Shein and not deal with these crooks.

Terrible product - cheap and unfinished, not the same colour as advertised. Attempted to get a refund, but this was refused on the grounds that the correct product had been sent. The quality was so poor, I wouldn't have paid £10, let alone the £45 I did pay. Wish I had checked reviews first!

I wouldn’t even rate a 1 star!!!
Awful company & customer service, i have been chasing a refund for an order I never recieved for over 8 months - always the same automatic response, no idea how they are still trading - awful!!!!
DO NOT BUY, USE OR RECOMMEND THIS COMPANY AT ALL

Worst customer service area and NEVER ANSWER ANY EMAILS EVER! I paid for their $25 expedited two day delivery and they still processed it the old USPS standard shipping that took 9 days to get from ordering it and arrived way after my event. Then they want to charge a restocking fee when it was their fault. PLUS THE RETURN SHIPPING IS ON YOU!!!. They are a joke. hey have NO CUSTOMER SERVICE NUMBER! I suggest to no buy from this company. Run!

DO NOT BUY ANYTHING FROM THIS SITE. I stupidly did & wanted to return for refund but never did get a refund & I returned my dress!! Scammers it’s very sad & frustrating that there’s people out there STEALING from innocent people

Ordered a dress which arrived nothing like the photo, dreadful material, poorly made. Paid £20 to return it tracked, it came back to me as address unknown yet it was the address given. I refused to take it back. Livia boutique refused to acknowledge any of my emails and 10 months later i still have not received my refund or the postage I paid.

I ordered a dress from this boutique. The dress that came was nothing like the dress on the website. It was a dull blue made from cheap material. When I contacted the boutique I was offered different ranges of a refund but I told them I didn't want the dress and I requested a full refund. Everything was nice and polite. I sent the dress back buy registered post on July 15th. I was assured that as soon as the dress arrived back with the seller I would receive my refund. I have sent numerous emails and they have stopped replying. Like a lot of other people I have been scammed. I will definitely read the reviews in future.

DO NOT BUY FROM HERE! Delivery was longer than expected. Send wrong order. They do not respond to emails so I am stuck with 2 dresses which I cannot refund. Shocking.

Bought two dresses which did not fit so paid to return them in May and it is now September and I have still not received my refund. They are a joke as a company. quality was poor and I definitely would not recommend them as a company to buy from.

DO NOT USE

complete scam. Will not send money back and my dresses have been returned to me after spending months in china

Dreadful dreadful . Fortunately the bank intervened on my behalf and I got a refund VIA my cc. Couldn’t even hand the dress into a charity shop as it wasn’t fit to polish my shoes.
AVOID AVOID AVOID
Total con

Don't buy from here - bought two dresses. Tried to return them, was fobbed off multiple times over email. Then they have offered me a 15% refund or to send them to china. Two months later, my parcel has been returned (address does not exist) and I am even further out of money.

Also dresses don't look like the website

Absolute scam of a company and refused my parcel once paying a small fortune for it to be posted to China .. it was returned to me 2 months later .. 6 months later I am still fighting to get my refund on what can only be described as a net curtain! Quality customer service and general correspondence .. all shocking! Avoid this company at all costs!

Do not use! You have to pay a fortune for a refund and then you don’t actually get your money back as they say it’s ‘stuck at customs’ massive scammers

I wish I had looked at the reviews on here before I purchased three dresses from this company. The quality is absolutely rubbish, and I have seen the same items on sale by Shein for a fraction of the price. They offered a 10% discount, which I refused. My order cost me £100, and the returns to China cost me £25. I have had no refund so will be taking this up with my credit card company under their legal protection for purchases. It would be good to hear if anyone has actually ever received a refund.

AVOID COMPANY. This company is absolutely shocking. I ordered 4 dresses from them, total order was £176. 4 months later I am still in dispute with them, they offered a 15% refund for me to keep the items (which was shocking quality- cheap material and horrible fit) which I refused and was then offered a full refund if I covered the cost to send back to them. It cost me £30 to send to china and typically they never received the order. I tried to dispute through my credit card and Livia Boutique have since disputed to claim they had never agreed the refund and I hadn’t returned, even though I have email evidence between them and myself. I’ve now lost £200 including the cost to return the parcel.

I would put zero stars if possible. Do not buy from here. The dresses are terrible quality and same items on shein for a fraction of cost. Ordered, waited ages to get the stuff. Returned a few days after received end April and still waiting for refund. Excuse after excuse from customer services. £150 plus the £30 to return and nothing to show. Chargeback started with bank and recommend anyone ripped off by this lot do the same. Absolute joke

Do not buy from this company. The product is nothing like the pictures and is total rubbish quality. After the company tried to offer me 30% back to keep the goods which I refused they said I was welcome to send the goods back for a refund . I sent both dresses back and paid for internationally tracked fully insured post through Royal Mail on 23/4/25. The dresses arrived back to me on 10/8/25 and when I emailed the company to ask for the 30% which they originally offered me the emails are bouncing back what a surprise. Dresses are now in the charity shop and please lets stop companies selling shoddy goods by not buying from them.

Quality of product was not as per image or description. Considering the price of products, you would definitely receive better quality and more appropriately sized products from Shein! Dress was returned at a cost of €25 for registered post- which they insist on - on May 26th and I’m still awaiting a refund on Aug 7th. Despite several email communications I have still yet to receive a refund. Avoid at all costs!!

Never never never purchase from this company. I purchased three dresses at a cost of $169, April 3, 2025 and received them in the middle of May. I ordered mediums which is a 10 and the dresses came in about a size 0. I sent an email to find out how to return them, After several emails. I finally got the approval to return them. I had to spend $53 to return the dresses to China. My original cost was $169 then I spent 50 to return them. today is August 5 and I have still not received a refund. I emailed them to make sure they got the return a month later and they said it was caught up in customs. I then emailed a week later and they said OK, It was out of customs. They would refund my money less custom charges and a restocking charge. A week later I emailed them had still not received My refund, we will check on that for you They said. A week later I emailed them, I will check on that for you They said. It is now been more than a month since they received my return and still no refund. I am out over $200 at this point and no merchandise and no refund. This company is the biggest scam out there.