Living DNA Reviews 

Customer service is brilliant. My issue was resolved quickly by Clare with clear instructions and quick responses.

They have a great support team to help with any problems or to give advice

My name is Nicolai Buffon. I am trying to create an account. After I create the account, it say that a confirmation email was send to my email address, but I did not receive nothing.
Then I click on resend and wait more than 10 minutes, and still nothing arrive. After that I try to sign in, but it say that my email address is not correct. Then I try to sign up again and it say that my email is already in use.
Honestly, I wasted my time just to try to sign in.

Response: You think I’m not smart or what? You tell me my review belong to another company, but this is not true. I never have problem with another company with my email before. Always everything was working normal.
Instead of waiting me to finish sign in and check better, you decide to flag my review like this. This is not correct behavior. How a company can have credibility if you remove or flag reviews so easy?
I write about my real experience. If you don’t like what I say, this not mean is wrong company. Respect customers and their opinion.

After this, very hard for me to trusted a company like this.

I gave LivingDNA a shot hoping for an accurate test, but I was really let down by the results. The information didn’t feel right, and after looking into other services, it was clear this one just wasn’t as accurate. Even if they reached out, I seriously doubt they’d be able to change my results. Honestly, it’s probably better to stick with companies that have a larger database and more precise regional maps. I’m left feeling frustrated and wouldn’t recommend LivingDNA to anyone looking for reliable answers.

I had some issues and their customer service was very, very good. I couldn't have asked for better!

Just really excellent especially for Jews as it doesnt have Jewish as a category. This helps because it focuses on DNA and geographic information. The Ashkenazi classification on other sites is annoying as they often don't explain the migration pattern etc

The support staff is quick and helpful. The kits are cheaper than most websites, and in the EU this is pretty much your only safe option as the kits don't have to travel to the US for testing.

The quite negative aspect is that the results are not very good, at least for a southern European. My wife got assigned a pretty high percentage of middle eastern heritage, which is insane and doesn't come up if the raw data is loaded into a very renowned and trusted website that offers better calculators. LivingDNA's calculators also present stuff like "3% Sardinian" which doesn't make sense. Sardinians are just nearly pure west Mediterraneans. If you're from the western coast of Italy you'll obviously have ancestors that belong to the same west med cluster as Sardinians. This does not make you Sardinian in any measure.

Overall it's still a good service. Most companies have atrociously bad calculators anyway.

I have paid 110 AUD to find out that my mother (Central European) was of Tuareg descent. No other information without further costs! No information about paternal background.

Great service. Clare was very helpful. My original package was lost in the post but a replacement was sent out and the results came through very quickly. Excellent service from Clare.

This DNA test is highly inaccurate, and a huge waste of money. My husband and I did this test to compare it to a different dna test. Nothing matched. I know that this is the test that was wrong, because my husband belongs to an Indian tribe, and this test didn't show any native American blood. The other company showed Native American. I also had my son take the test for the health information. It said that he had things that neither one of us had. It was very inaccurate and the health information didn't help him or us at all.

really good and coperative
servie is excellent

Clare responded rapidly and explained how I could resolve my issue in simple clear terms. She offered back up assistance if I continued to have problems which were not necessary.
My issue related to the email registered to my account and when I have tried to resolve this with other sites I have frequently found it difficult to get them to understand that I no longer have that email and have to go round in circles before escalating the issue. Clare's response was a breath of fresh air.

Prompt answers. Assistance in areas outside the declared scope of issues. Kindness.

Truly top tier customer service. They really went above and beyond! If only all custer services were this good !

The customer service is one of the best I’ve ever experienced. They understood my worries immediately and treated it as a priority. They answered in 24 hours.

It was enlightening to see what personal characteristics that were based on genetical strengths and weaknesses. I would rather recommend this than a horoscope. At first it seemed to contradict experience. Then thinking it over, asking questions to people who could provide observations, it did make sense. Also, knowing biography, this was a way of hightlighting the value of training and developmental environment. What is mathematical ability, for instance? Is it the ability to calculate? That can be trained and encouraged. More, I think it is the ability to use mathematical reasoning for solving practical problems.. Like using maths for creating algorithms for language translation. That demands mathematical ability. Or being able to see a formula and understanding how something complex is connected.

The customer support team, especially Miss Clare, is extremely kind and helpful. She makes an effort to respond to inquiries as quickly as possible and provides continuous support while resolving any issues. I would recommend Living DNA to everyone as a first choice for DNA testing.

My experience with Living DNA was extremely disappointing.

I purchased a DNA test expecting accurate and meaningful results. Unfortunately, much of the health-related information provided to me was incorrect and based on assumptions that did not apply to me at all. Given how personal health information is, I found this concerning.

When I contacted the company to raise my concerns, the response focused on explanations rather than acknowledging the inaccuracies. The only detail that appeared accurate was my place of birth, which I had already provided.

I requested a refund due to these issues, but this was refused.

This review reflects my personal experience and opinion only. Others may have different experiences, but based on what I received, this service did not meet my expectations and I would not choose to use it again.

Bad service and inaccurate results. I recommend reading the reviews before taking this test. Living DNA is not good for people of mixed race.

Living DNA has an easy interface to find information for the user/customer.

When I did have a question about a possible glitch in the mailing address for my kit, I received a quick response back after emailing the customer service team!