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Living Well Bathrooms Reviews 

392
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely hardworking, polite, and careful while keeping all work areas exceptionally clean and tidy. Homeowners consistently note that the entire installation process runs smoothly, with professional builders providing clear communication and efficient service from beginning to end. Some reviewers were not happy with minor hiccups, noting occasional delayed starts or inconvenient timing adjustments before the actual work began. A few people also mentioned experiencing minor equipment faults, unexpected electrical issues, or material damages during their bathroom renovations that required additional attention.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, helpfulness, and clear... See more

Service

Customers consistently note positive experiences with service, praising the professional approach from the... See more

Quality

Customers report widespread satisfaction and appreciation regarding the quality of the workmanship and the... See more

Facilities

Clients share positive opinions on facilities, noting that bathrooms and wet rooms are successfully... See more

Product

Consumers find product to be positive, expressing satisfaction with their new walk-in showers, wet rooms, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our new walk in shower. Good inital survey and on completion all waste removed. Kyle Scully, the fitter was pleasant, communicative, conscientious and thorough. Patiently explainin... See more

Company replied

Rated 5 out of 5 stars

Jo and Jonatan have been extremely helpful, professional and hardworking from the start to finish of our new bathroom. They’ve been very happy to answer any questions and took extra care in making sur... See more

Company replied

Rated 5 out of 5 stars

We decided to swap our standard toilet for a bidet toilet to help make our bathroom easier to use due to my arthritis. Dominique in the office, has a very good personality. Friendly and helpful.... See more

Company replied

Rated 5 out of 5 stars

Replaced a shower with a walk in accessible shower. Alan produced an excellent layout and suggested excellent products. It was a real pleasure to have Mike, the fitter, working in the house. He was... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Mobility Equipment Supplier
  4. Remodeler

Written by the company

Living Well Bathrooms (formerly AHM Installations) is a family-run company that has been helping people bathe safely, comfortably and independently since 1999. For more than 26 years, we have specialised in designing and installing accessible bathrooms for older people, individuals with disabilities, and anyone living with mobility challenges, arthritis, chronic pain or long-term health conditions. Our aim is simple: to help people remain safe, confident and independent in their own homes for longer. We offer a range of solutions including walk-in showers, wet rooms, walk-in baths, accessible toilets, wheelchair ramps and other home adaptations designed to make everyday life easier. Every project is tailored to the individual, ensuring their bathroom works for their needs today and in the future. From the initial enquiry through to installation and aftercare, our experienced in-house team manages the entire process, providing expert advice, quality workmanship and exceptional customer service. Although our name has changed from AHM Installations to Living Well Bathrooms, our ownership, values, team and commitment to customers remain exactly the same. The new name better reflects our mission of helping people live well at home with greater comfort, dignity and independence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

392 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(392)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic job

We had a new walk in shower fitted and this company were easy to work with from the initial conversation to the job completion. They pulled out all the stops to get our bathroom fitted by Christmas. Warren the fitter was brilliant and dealt with our noisy GSD without complaint! Bathroom looks absolutely stunning. Thankyou all so much!!

December 16, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mrs Gifford for this lovely feedback. We are so glad we could get your bathroom installed in time for Christmas and we're thrilled you love it so much. We'll be sure to let our colleagues know your kind comments too :)

Rated 5 out of 5 stars

shower conversion

good quality installation with minimum disruption of the household

December 18, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Hale for the feedback, we are so pleased you were happy with everything and hope you had a lovely Christmas :)

Rated 5 out of 5 stars

Right from the onset

Right from the onset, we got good service, Alan came with brochures and samples and explained everything perfectly. Then Dale Tate came and fixed it all in for us. A very pleasant and cheerful young man. We even ordered a couple of extra gadgets to go in our shower. It really looks amazing. Great work Dale, thank you again.

December 9, 2024
Unprompted review
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Reply from Living Well Bathrooms

We're so glad to hear you love your new shower Mrs Waling, it was a pleasure to undertake and we'll be sure to pass on your kind comments to our colleagues Dale and Alan. Merry Xmas to you! :)

Rated 5 out of 5 stars

AHM an excellent job

From my initial phone call to request a brochure from a friendly receptionist to helpful and informativ surveyor Barney, to harworking and skilled fitter Dan and flooring layer, Jarek, I felt I had made the right choice with AHM installations.
I am very pleased with my walk-in shower with grab handles and seat which replaces a shower over a bath.

December 13, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the review Mrs Tooby, so glad we could be of assistance and transform your bathroom with a lovely walk-in shower. We'll pass on the lovely comments to our colleagues. Merry Christmas :)

Rated 5 out of 5 stars

Excellent service and friendly support

Excellent service and friendly support

December 11, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Broderick, we are so pleased you were happy with everything and we hope you are enjoying your new bathroom, just in time for Xmas :)

Rated 5 out of 5 stars

I have had a wet room refit by Dave he…

I have had a wet room refit by Dave he has done an excellent job, cleaned the surrounding areas each day before he left, I now have a smart and safe room in which to bathe.

December 2, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mrs Gardner for the feedback about our colleague and the work provided on your wet room. We are so pleased you are happy with the service we provided :)

Rated 5 out of 5 stars

Very Happy Lady

A 1st class company will very competent people.
They really listen to what you want and supply not only quality products but have skilled workmen and surveyors to complete the action plan.
Very trustworthy which is great for seniors.
I'd certainly use them again.
Vivien
North Warwickshire

December 9, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you Vivien for this lovely review. We pride ourselves on listening to our customers to provide the exact bathroom they want/need and we do have exceptional installers who bring the vision to life. We are so pleased we could provide a first class service and hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

Have just left a 5 star review of the…

Have just left a 5 star review of the fitter who a great job on my ensuite. But alas, l had forgotten to add his name, it was DAN CASEY. an excellent fitter, bar none.

December 6, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you 'nobody' for letting us know how happy you were with our services and our colleague Dan :)

Rated 5 out of 5 stars

Dan Casey came to fit my new bathroom…

Dan Casey came to fit my new bathroom he was fantastic coped with all my problems really well and fitted the bathroom perfectly. I would recommend AHM to anyone.
Roseanne Manners

November 28, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this review Mrs Manners, our Dan is very popular today :) We are so pleased you were happy with everything we and Dan provided to transform your bathroom and hope you are enjoying using it :)

Rated 5 out of 5 stars

Dan Casey ..was amazing …nothing too…

Dan Casey ..was amazing …nothing too much trouble …polite obliging ,and even left a few biscuits!..
A one of a kind …look after him !!!😘🤣

December 2, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mrs Hibbard, we are so pleased you were happy with the work our colleague Dan provided and so pleased he didn't scoff all the biscuits! :) We'll pass on your kind comments to him and hope you enjoy your new bathroom for many years to come :)

Rated 5 out of 5 stars

A Paragon of a bathroom!

From my enquiry to the finished project, AHM were professional, efficient and understanding all the way. Pete listened to my needs and helped me decide on what was needed (without any pressure!). Dave, the fitter, was great - friendly, funny and very hard working. And then there was Nick, the sparky! More explanations of what he was doing and why - not that I understood much of it! And the finished bathroom with walk-in shower is a paragon of bathrooms! Thanks to you all.

November 11, 2024
Unprompted review
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Reply from Living Well Bathrooms

WOWSERS! What a wonderful review to read Mrs Morgan-Russell :) We are so happy to hear you were pleased with our services and all that our colleagues did, we are so proud of our team and will pass on all your kind comments. We hope you enjoy your new walk-in shower for many years to come :)

Rated 5 out of 5 stars

Great service from all the team

Great service from all the team, Craig for the survey for clearly explaining and listening to are requirements,
also Danny the fitter who did a fantastic job in the bathroom 5 Star service.
many thanks.

November 11, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Tinsley for this lovely feedback, we really appreciate your kind comments and are so pleased you are happy with the service we provided. We will be sure to pass on your comments to our colleagues Craig and Danny :)

Rated 5 out of 5 stars

I'm very pleased with my new shower

I'm very pleased with my new shower, vanity unit and basin and would reccommend ahm installations. The installer, Dan Casey worked very quickly and efficiently and did a great job.

November 19, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mrs Fitzmaurice for this lovely feedback for ourselves and our colleague Dan, he's a superstar :) We hope you are enjoying your new walk-in shower :)

Rated 5 out of 5 stars

Courteous and professional

Courteous and helpful in their planning. Very competent in their installation work. Everything went to plan. Cannot fault them. Many thaks Ahm

November 6, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely feedback Mr Hill, we really appreciate your kind comments and we'll pass this on to all involved :)

Rated 5 out of 5 stars

Very happy customer

So pleased with a great new shower room created out of an old dated bathroom. Lovely new walk-in shower, sanitary ware, panelled walling and new non slip flooring. All praise to Peter the surveyor and David the fitter. No hesitation in recommending AHM Installations.

November 1, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mrs Sutherland for this lovely review, we are so pleased you are happy with the services we provided and we'll be sure to let our colleagues know your kind comments. We hope you enjoy your new shower room for many years to come :)

Rated 5 out of 5 stars

A satisfied custpmer

I have just had my shower cubicle replaced by AHM Installations. The work was carried out expertly by the fitter Gary Welch, nothing was too much trouble for him His work was of a high standard and he worked in a clean and tidy manner, he was also very polite. A job well done

October 21, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely review Mr Perdeaux we are so pleased you were happy with everything and we hope you are enjoying your new shower :)

Rated 5 out of 5 stars

Excellent job well done by AHM…

Excellent job well done by AHM plummer/bathroom fitter Wayne, really pleased with the final product and really pleasant man to have in our home for the total of 9 days to complete a full bathroom refit.
Would definitely recommend AHM for this type of work.

October 8, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this wonderful review Mr Robertson, we're so pleased you were happy with the service and work we provided especially our colleague Wayne - he's a star :) We hope you enjoy your new bathroom for many years to come :)

Rated 1 out of 5 stars

Unreliable

I gave one star because to give no stars wasn’t an option.
In attempting to find a tradesman to remove the whole of my existing bathroom suite and then supply and fit a new one I decided to use Checkatrade as I’d been let down a few times by unreliable people. Unfortunately, this proved to be a waste of time.
I was contacted by AHM installations who I arranged with to have a surveyor to come and measure up and take notes with a view of providing me with a quote. The surveyor, promptly turned up at the agreed date and time, went through the motions of assessing the work to be done and then left saying he’d be in touch with a quote. This was two weeks ago and I’ve heard nothing. The surveyor and AHM installations clearly for whatever reason were not interested in doing the work and also deemed it unnecessary to contact me to let me know. These are precisely the people I was hoping to avoid!

I must say, I find your response confusing to say the least.
During the visit from the surveyor, at no time was there any mention of a budget either by myself or the surveyor. I detailed exactly what I wanted including the materials and how I wanted it doing, I didn’t have a budget. I just wanted a price as to how much it was all going to cost.
As for the tiling, he asked if I wanted it all tiling to the ceiling or just half way and because it’s a relatively small bathroom I said it may as well be tiled to the ceiling as it wouldn’t cost that much more and he agreed. We also agreed that I’d get the tiles ready in advance.
Even if the surveyor was under this strange assumption about a budget it still doesn’t explain why I was never contacted after his visit so no thank you I’m no longer interested.

October 15, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you for your review. We truly value constructive feedback, as it helps us continually improve our service.

We’re also grateful that you provided your details privately, allowing us to look into this matter further.

I’ve spoken with the surveyor involved (who was away from the business for most of this week), and he confirmed that, at the end of your home survey, he explained that meeting your budget would be difficult due to the full retiling you were hoping to include, which added additional cost to the project.
We apologise if there was any misunderstanding regarding a written quotation for this.

Thank you once again for your feedback.

In response to your updated review - It would not be in our interest to turn business away and not provide quotations following a survey, so it would seem there is some confusion regarding the situation.

As you can see from the (almost) 200 positive reviews we have received that customers agree we offer a professional and reliable service, helping people to regain independence in the bathroom.

We are sorry that you feel we fell short of the mark and wish you the very best finding a company that suits you.


Rated 5 out of 5 stars

We were given Dale to fit our new…

We were given Dale to fit our new bathroom he was polite friendly and extremely professional the work was finished on time no mess to clear The finish is excellent I would recommend this company without hesitation

October 25, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you so much Mrs Williams for this feedback, we are so pleased you were happy with our services and the work our colleague Dale provided, we'll be sure to let him know. We hope you are enjoying using your new bathroom :)

Rated 5 out of 5 stars

Prompt Response, Quick Start & Excellent Finish

Prompt response to initial contact and quote for work given on day of inspection so knew straight off what it was going to cost to have a full refit of shower room with wall panels.
A slight delay with installation timing due to having to dry out room with dehumidifier for a few days but Michael the fitter was very considerate, tidy and meticulous to detail that gave an excellent completion to the job.
Would be very happy to recommend AHM

October 7, 2024
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely review Mrs Sims, we are always so grateful to customers who take the time to let us know that you were pleased with our services. We hope you are enjoying your new shower room and we will pass on your kind comments to all our colleagues involved in the project and of course Michael :)

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