LIVStudent Reviews 

My daughter has been living in LIV Belfast since 2021 - 3 years. We have been paying rent for a studio 3 years, total sum £26,201. Now, we had asked LIV back in March 2024 to terminate the lease early due to unexpected and serious circumstances. My daughter is moving out on 28th May. She will not even be able to return to the graduation ceremony at Queen’s University. We had asked many times to terminate Tenancy Agreement which is for 51 weeks, and not to pay for June-July-August. This long-term Agreement was signed in November of 2022 and who knows the future situation then?

We had asked to find another tenant for summer or rent the room for short Summer Stay, Airbnb or Booking.com which LIV itself advertises.

June-July-August is summer months, not the academic year, so it should be easy to find a tenant for a short stay. But the management terrorizes the daughter for 1.5 months with letters, threats, demands and still demands to pay NOW the FULL AMOUNT for the stay until 30th August for the empty room with promises to make a refund who-knows-when for the 12th of July to 30th of August. Who could believe their promises after all the things they do and all their lie?

The management asked daughter to talk face-to-face - in this way everyone should make a sound record to prove the words, because they then spoke one way, and now they are acting completely differently - the conversation was just a lie. When advertising a Summer Stay or Airbnb, the management lies in e-mails about how difficult it is to find tenants. Of course, it’s hard, if instead of doing your actual job you occupy yourself with causing psychological abuse. My daughter feels the constant intimidation and emotional distress that continues to this day as they threaten to hand over the "debt" to international debt collectors - what kind of debt can there be if the resident does not live in or use the property and has informed the landlord's management long before the move out?

The key will be given back 28th of May. Every normally functioning business, whose goal is to rent and profit, would look for a paying tenant as soon as possible. But LIV better collects the "debt" from us. In this way LIV are not free to re-rent this room until 30th August as it would be a scam and double profit and advantage for the landlord - if a new tenant comes to this room our tenancy agreement is terminated at that moment and what is a “debt” then, and how could we check this if we live abroad?

All parents, if you value your children's health and mental well-being, avoid LIV. There are many more humane places to rent from in Belfast, and even cities to study. And under no circumstances enter into a long-term contract, because YOU CANNOT break them under ANY CIRCUMSTANCES, even if you go bankrupt, get sick or die. Always check very carefully before you make an agreement with LIV, because there are no tenant’s rights in LIV, unless you have a good lawyer. There is no humanity in LIV just lie ant psychological abuse from staff.

The amenities are not as advertised. Petty rules in place resulting in inaccessibility to the karaoke room, pool tables broken, lifts out of order,the mocktail bar never opened in my time there, only half the washing machines working. This is not what was promised when viewing. These amenities are part of our rent. Written on behalf of my child there.

Ruined my clothes for placement. I brought it up to staff and nothing was done. Washers have stolen money out of bank. Money never replaced or no free washes were given out. Prices of washing went up from £3 to £8. This caused me to do less washes as I couldn’t afford it some weeks. Promised a karaoke room never open always locked or broken. Terraces always locked. Petty rules resulting in lower social times. Lifts always out of order. Pool tables, air hockey always broken and won’t be replaced. Mocktail bar has never opened once. I had a student job at LIV and they didn’t hand in my hours to be paid. Thank god I’m out now.

Bike stolen on first day, promised compensation, 4 months later and every time i raise it they just ignore. Staff do next to nothing. Rooms are redicullously expensive, then try to con you to get bronze/ silver/ gold room which are all juat exactly the same as the standard room, and have spoken to people with a standard room who hqve a bigger room than mine (silver) Avoid!