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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and design of the watches, often highlighting their comfort, durability, and premium feel. Many people also commend the outstanding customer service, noting the personalized approach and quick, efficient delivery of their purchases. However, some people were dissatisfied with specific issues, such as difficulties with battery replacement for international buyers and discrepancies between website photos and the actual product, particularly regarding lume brightness. A few customers also reported issues with watches losing time or having inadequate power reserves.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the high quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the craftsmanship, premium materials,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers describe the customer service as... See more

User experience

Users describe positive interactions with user experience. Customers consistently report excellent shopping... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had this watch for 2 months and decided to take it on holiday with me to Greece. I’ve got various watches and my Christopher Ward C60 Trident is my normal go to holiday watch due to price point a... See more

Company replied

Rated 5 out of 5 stars

Received my new GX-AC on Christmas day, the second I opened it, I knew it was going to be the new favorite of my collection. The watch looks and functions amazing, so.smooth. Have received multiple co... See more

Rated 5 out of 5 stars

The watch I bought from LIV is fast becoming my favorite. I have many watches. The watch is very comfortable and looks amazing. The customer service is really second to none. Chaz, one if the owners e... See more

Company replied

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

LIV is a phenomenal maker of the finest Swiss watches

LIV is a producer of one of the finest Swiss timepieces that I own. Including Omegas and TAGs. And their customer service is bespoke- no cookie cutter here. They stand behind their products and actively interact with their customers to create a fabulous experience. This starts with their excellent 2 day express shipping and culminates in a handsome and stunning timepiece.

November 6, 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for your kind compliments and review, Ashok! We are very happy to hear you are loving the LIV experience.

Rated 5 out of 5 stars

This frog won't croak


I thought the Kermit was a just a GX1 color variant--but WOWZERS--I can't stop grinning. How many smiley buttons cannit push? 1) bezels' screws and recesses, 2) textured bezel itself that's both matte and shiny at once, 3) the perfect green shade of the face, and 4) the case's gunmetal color. The Kermit's robust weight and balanced feel on the wrist add subtle satisfaction. Automatic movement and chronograph function are gravy to me, but no less significant. This baby oozes class AND attitude.

November 6, 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear you are loving it, Louie. Thank you kindly for being a LIV fan and taking the time to share your review!

Rated 2 out of 5 stars

Shipping back to LIV

My P51 arrived a month ago. It is losing time outside their claimed target. Using FEDEX to ship back from the UK has been rejected ( 3 times ) as it is valued over $800. Has anyone shipped their watch back to the US when the value is over $800. LIV " Commercial Document " said the value is $260 which is clearly under value.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Watch/Excellent Service

My new GX1 Swiss Panda arrived a few days ago & I'm absolutely delighted with it. The stainless steel bracelet really sets it off and the quality is unrivalled, particularly at this price point.
The design is exceptional with the sandwich dial really bringing the face to life. The chronograph dials & buttons are beautifully cratfed. The 1/10 second sub-dial is a very cool feature.
As always (...I have 2 other LIV GX1s) the service has been superb with the LIV Team keeping me informed of delivery progress, arriving in 4 days of ordering. This is really brilliant service!
If you're thinking of buying a LIV watch, don't think anymore - just go for it. You won't be disappointed!!

August 1, 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the great review and kind compliments, John. We are happy that you are enjoying the LIV experience and have 3 of our beauties!!

Rated 5 out of 5 stars

My first Liv watch But NOT my last

My first Liv watch
But NOT my last....
After searching through many watch adverts, (to add to my collection) I was drawn to this Liv watch GX1 Silicone band and yellow numbers, somehow and immediately I felt it looked special, DIFFERENT and very attractive.
I had some questions about the watch that we're answered immediately.
The ordering process was easy, and after I had
Made my choice the watch was delivered without problems.
Packaging was excellent.
I am now wearing this fantastic watch.
This will NOT be my last Liv watch😊
Thank you chaz and the team

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

P51 Bluenose purchase + Top Quality Customer Service

Purchased a P51 Bluenose 2 months ago, with ETA 7750 Valijoux. Excellent quality, and value. Running at +3s per day, well within the manufacturers specification. Also purchased spare Pilots Italian Grain Leather strap... which was virtually free, using the customer loyalty points gained from the watch purchase.

LIV's customer service is always top quality and they are a pleasure to do business with.

One very happy customer.

April 8, 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thanks so much for your kind compliments, Paul. We are very happy to hear that you are loving your P-51.

Rated 3 out of 5 stars

Luminous does not last very long

I like the watch but I feel that they were not honest with the luminous effect. The advertisement shows a picture of this watch nice,and bright in the dark. Will what they don't tell you is that the luminous will only last for about 20-30 minutes. They say the watch should remain in sunlight for at least three hours to get the full luminous. None of this is stated in the advertisement. I'm thinking about returning it

February 2, 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

As with any luminous material, its brightness and longevity are dependent on the duration and intensity of exposure to natural or artificial lighting. Everyone's usage and environment will be different. The pictures on our site are a true representation of how it will look in person to the naked eye with optimal charge.

Rated 5 out of 5 stars

I really like this company’s watches

I really like this company’s watches. Their personalised customer experience is like none I’ve experienced with great follow-up. I had a pleasant experience from placing the order to receipt of the goods. I ordered one in 2023 and have just ordered another this year.

January 30, 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the kind compliments, John. We are very happy you are enjoying the LIV experience! 😀

Rated 5 out of 5 stars

Just purchased a GX1 cool gray with…

Just purchased a GX1 cool gray with metal strap. Excellent watch, the weight is spot on and the design is second to none. Love it and LIVing my life on time.

January 2, 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are pleased to hear you are loving your GX1 Cool Gray, Simon! 😀

Rated 5 out of 5 stars

GX-DIVER'S 44MM FULL LUME

Great Dive Watch. Pimped it with the fast deployment buckle and it really makes it stand out. The full LUME has proven to be very effective underwater. Technically sound, along with lots of envious comments! PERFECT !
My whole LIV experience has been faultless from initial purchase, follow up, comms and servicing my 1st watch. Thanks to Chaz and all the LIV team !

January 10, 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very happy to hear you are loving your Full Lume Divers, Christopher. Thank you for your kind compliments. 😀

Rated 5 out of 5 stars

P-51 Blue nosed

Received this watch as a present and absolutely love it. Has the look and quality of a luxury watch for a fraction of the cost, and gets far more attention and interest than my Rolex does! My only gripe is that the titanium case looks more dull (despite the satin finish) than I was expecting - the photos on the website show a more polished finish resembling steel. Nonetheless, it’s still a fantastic looking timepiece.

December 20, 2023
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the review, Guy. We are happy to hear you are enjoying your P-51! 😀

Rated 5 out of 5 stars

A truly excellent brand

Price points that make the competition weep backed up with service that makes the competition blush - i don't understand some of the comments i've read regarding LIV, you might not like their style - if so, don't buy one - but the quality of their products pound for pound is unbeatable, their after sales service absolutely epic and their community second to none. I am lucky enough to own watches from a number of the worlds premium brands and not one of them come close to LIV for value, service and care. Forget new money flash Harry decadence - LIV don't charge customers for systems of hype and over the top marketing, they create brilliant watches with materials and movements only the most expensive brands can exceed for a fraction of their cost. If you like the look of one of their products, buy it!

October 3, 2023
Unprompted review
Rated 1 out of 5 stars

Crown design is inferior

Crown design is inferior. No triple lock mechanism and the gasket design literally deems the watch a write off if it is open when showering. Really disappointing for a ‘dive’ watch that this hasn’t been improved

September 14, 2023
Unprompted review
LIV Watches logo

Reply from LIV Watches

Hi Rochelle, I recall our conversation regarding not fully closing the crown while swimming. This is a rule of thumb for all watches, regardless of the crown engineering. A triple lock mechanism would be excessive for our GX1 since it is not a dive watch. It does, however, feature a screw-down and gasketed crown with 200m of water resistance, which is more than suitable for daily water applications. While it's an unfortunate situation, we do provide ample warnings about leaving the crown open on our website, in the manual, in follow-up emails, and as a dedicated insert in our packaging. With that said, we get absolutely gutted when our fans aren't 100% happy. We offered a remedy via email on September 5th but have not heard back since. Please have a look and let us know. Best wishes to you and your husband.

Rated 5 out of 5 stars

The watch is great.

The watch is great it's a little bit different from the norm which is what I like, the service was excellent and the delivery was excellent too.

July 29, 2023
Unprompted review
Rated 5 out of 5 stars

Dream Orange

Hi,
I was flowing the watches on Facebook and one day I receive a email from Chaz telling me that I am a fan.
I was quit surprising and I show it to my wife Minoo
and two weeks later she Suprise me with it on my birthday. I am very happy to have the GX1 SIGNATURE ORANGE and its beautiful, Love it.

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome timepiece

I’ve been admiring liv watches for a while, and when I saw they had done the limited edition gulf watch I just had to purchase it. Delivery was impressive as I watched my updates of its travels across the pond to my house in amazing time. Then when I opened the box I was in for another treat at the quality and pure beauty of this timepiece. Thanks to everyone at liv for creating such a special watch

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

First time I have bought a watch from…

First time I havre bought a watch from LIV
After reading all the reviews I have just received my new wow lost for words😁

Service outstanding
Delivery a day early outstanding

As for the watch very happy boy 👍

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

I just ordered my 3rd LIV watch

I just ordered my 3rd LIV watch! They are an amazing quality and the personal touches from the company make you feel like family. Im not just buying a watch, Im joining a group of great people who make and enjoy exceptional quality. I know I'll buy more in the future! There is absolutely no other watch company that gives you this much personal attention!

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

rugged professional look

Very pleased to have this watch! It feels solid and has beautiful detail. A perfect accessory to professional work attire, it just fits under my dress shirts and gives a masculine edge, with some subtlety. A bigger watch (though I like them) would not work as well. I requested the form-fitted canvas strap, which looks slick without gaps. Love the automatic movement and exposed mechanical features.

I am inspired to try other straps, and think it would look great with a similar canvas strap but yellow stitching. Currently not available, but perhaps one day??

Great service from LIV and no hassle receiving the watch in the UK (though there was a mixup with FedEx saying it was delivered when it wasn't)

May 10, 2023
Unprompted review

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