Very responsive and solves all my issues and confusions promptly. Superb service, keep up the good work!!
Company replied
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See what reviewers are saying
Updating my earlier review. After my initial complaint, Lizenzero responded constructively and offered a clear path to resolution. The underlying cause turned out to be a technical limitation:... See more
Company replied
The registration is easy and understandable. Only you have to input weight of packaging in sort of "XX,XXXX" format. So, 22 kg will be like "00,0022". Otherwise it's 22 tons. During the registrat... See more
Company replied
Crooks. Ripping off small businesses on Etsy in the name of recycling just because they can. Go rip off some other big greedy corporation, charge small businesses for the amount they actually send. Yo... See more
Company replied
Company details
Written by the company
Lizenzero ist Ihr Partner für Verpackungslizenzierung nach dem Verpackungsgesetz mit Komfortservice & Expertise ✓ Persönliche Beratung Telefon und E-Mail ✓ Vereinfachte LUCID-Meldung durch eigens entwickeltes Tool ✓ Über 30 Jahre Erfahrung ✓ Flexible Mengenmeldungen
Contact info
Stollwerckstraße 9a, 51149, Köln, Germany
- +49 2203 9147-1964
- kontakt@lizenzero.de
- lizenzero.de
3.3
Average
152 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Support was very efficient and problem…
Support was very efficient and problem was solved to my utmost satisfaction!
January 24, 2023
Unprompted review
Reply from Lizenzero
Wow, that's great feedback - thank you very much! We are happy we could help you and answer all your questions :)
All the best from your Lizenzero team
Many thanks to Lizenzero
Many thanks to Lizenzero, the customer service has been fantastic and they have resolved any doubts I may have had.
December 29, 2022
Unprompted review
Reply from Lizenzero
Thank you for the fantastic feedback, we are very happy that we were able to help you!
Best regards
from the Lizenzero team
Reply from Lizenzero
Thank you for your feedback on our service - we are sorry that you did not receive a response to your inquiry. As this seems to have been stuck in spam or no reply, we are happy that we can now clarify your questions directly via our support team :)
Best regards
Your Lizenzero Team
Reply from Lizenzero
Thank you so much for your great feedback! We are very happy that we could support you in licensing your packaging :)
Best regards
Your Lizenzero team
Reply from Lizenzero
Thank you so much! So glad we could help :)
All the best
Your Lizenzero Team
For those who fear new German laws…
The registration is easy and understandable. Only you have to input weight of packaging in sort of "XX,XXXX" format. So, 22 kg will be like "00,0022". Otherwise it's 22 tons.
During the registration we have entered an incorrect information, that was inputted in our invoice (we prefer to pay by the invoice). It's not possible to return to the previous registration steps, except weight and it's not possible to cancel invoice and generate one yourself, after you have corrected information about your user account yourself. So we contacted support, which was very nice and resolved our issue quickly (in matter of two days and 3 letters, if I am not mistaken).
Within hours after paying an invoice our LUCID number was active. Wow.
So far, the best German (top-notch, least problematic) service provider I've ever encountered. 5 stars for now. Though, we have to wait and live until we pay for packaging by the results of this year.
June 1, 2022
Unprompted review
Reply from Lizenzero
Thank you for your detailed review and feedback on our service :) We are very delighted that you are happy with our support and look forward to working with you!
Best regards
Your team
Reply from Lizenzero
So happy to hear that! :) Thank you for your great review!
Best,
Your Lizenzero-Team
Very good contact and helpful help
May 14, 2022
Unprompted review
Reply from Lizenzero
So happy to hear that! Thanks for your great review :)
Best regards,
Your Lizenzero team
Responces from the customer service…
Responces from the customer service were detailed and understandable level even we have heard of this system for the first time.
Thanks!
April 19, 2022
Unprompted review
Reply from Lizenzero
Especially in view of the fact that the Packaging Act was completely new to you, we are all the more pleased that we were able to help you appropriately. Thank you very much for the great rating!
Best regards
Your Lizenzero Team
It's ridiculous that we can't pay with…
It's ridiculous that we can't pay with PayPal.
April 7, 2022
Unprompted review
Reply from Lizenzero
Thank you for your honest feedback! We will get in touch with you as soon as possible to solve the problem.
For the future, you are welcome to contact us directly about such matters via kontakt@lizenzero.de - we are always happy to find individual solutions together with our customers.
Kind regards
Your Lizenzero Team
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