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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them effective and well-made. Many highlight the excellent customer service, describing staff as kind, helpful, and responsive. The delivery service is frequently commended for its speed and efficiency, with many people receiving their orders quickly and intact. However, some people were dissatisfied with their order experience, citing issues with incorrect shipments or unhelpful customer service when problems arose. A few other people also felt that shipping could be inconsistent, with some deliveries taking longer than expected due to changes in shipping carriers.

What people talk about most

Product

Clients share positive opinions on product quality and availability. Many reviewers praise the high-quality... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Order

Customers had ambiguous experiences with order. Many reviewers praise the ease of placing orders, quick... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of products, noting... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like your wide variety of quality supplies and find these products to be reasonably priced. I recently went on auto delivery and spoke with a representative (I believe her name was Amanda) needing... See more

Rated 5 out of 5 stars

My goodness. What a wonderful adult diapering company you are!!!! We bought 4 packages of the big overnight diapers from you and we have 1 package and a half left. My patient passed away last Monday.... See more

Rated 5 out of 5 stars

Oh my gosh, I love this store! My products are consistently in stock and the ordering process is easy. And, not only does my order arrive quickly, but to see everything packaged so nicely, useable and... See more

Company replied

Rated 5 out of 5 stars

I have ordered from LLMedico for several yrs. I would highly recommend them. I once thought there was a problem with my order until I realized it had nothing to do with the company. It was my erro... See more


Company details

  1. Medical Supply Store

Written by the company

LL Medico has been supplying incontinence and personal healthcare products to customers for over 30 years since its founding in 1993. Based in Ambler, Pennsylvania, this small, family-owned retail business has established itself as a leading online supplier of home healthcare and medical products. We specialize in a wide range of products including adult diapers, catheters, wheelchairs, pads, mattress covers, mobility aids, and more. Shopping our online catalog offers discretion and protection that customers will not find shopping in a store, with fast 1-3 day shipping on every order. LL Medico is BBB accredited and was recognized as an Inc. 5000 honoree in 2023, demonstrating significant growth and business excellence. We pride ourselves on offering high-quality healthcare products at affordable prices while maintaining exceptional customer service. Our continuously updated, hassle-free, secure online store is always open, seven days a week, providing convenient access to essential healthcare supplies with the dignity and privacy customers deserve.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

399 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Diapers

I am happy that your company is carrying Megamax now. I recently ordered them from you. The really like the free shipping. Free shipping is a huge thing for alot of people right now. The only issue I have is you advertise 1 to 3 day shipping. It usually takes me about a week to get my order from your company.

April 5, 2024
Rated 5 out of 5 stars

Pleasantly surprised at this company's quality of products and service

I have been purchasing health products from a few places, and recently while looking for the best/lowest price I came across LL Medico. At first, not being familiar with this company I was reluctant to place an order. But, after reading lots of great reviews, I did place the order. The low price quoted, the fast delivery, perfect packaging, greatly impressed me. My savings were substantial, and the delivery, was so fast, I was pleasantly surprised. Everything I experienced with LL Medico was beyond my expectations. I would be placing all my health product order with them from now on. I would recommend this great company which obviously has Customer Service at their forefront to everybody.

August 10, 2023
Unprompted review
LL Medico logo

Reply from LL Medico

Thank you so much for the kind review, Rubina! We're very happy you had a great experience. Have a great one!

Rated 2 out of 5 stars

Quick ship..horrible product

Received product fast and they return email’s quickly, but their product is NOT good nor as described. They then say BO returns because opened yet you don’t even know what garbage you have until it’s opened. Wanting: I would suggest no buy from here. $30 completely wasted.

July 11, 2023
Unprompted review
LL Medico logo

Reply from LL Medico

Hello. I'm sorry for your experience with the product you purchased. We cannot accept returns on opened items because of the sensitive nature of the items and for sanitary reasons. Please feel free to reach out via email or phone at 855 422 4556 if you need further assistance. Thank you and have a wonderful day.

Rated 1 out of 5 stars

New to Site

I was new to the site. Trying to order a few items I needed to refill. Came across this company on FB and seen that they had the prices like half of my normal fee I pay. I then pulled them up on browser, I don't trust FB to many scammers. So going thru browser found and was scrolling, I said oh they must be giving a first time buyers special, because they also have where you can purchase Autoship to save even a greater percentage for even a better deal, when most companies to this. Now I paid 5.99 each for 1 high rise and 1 bariatric brief. These people have just blatantly lied to all who come to purchase items from them. And I wonder how long they've been getting away with this. It doesn't make any since. Is this how they treat their grandparents... I am sick of people trying to scam the elderly, because most won't respond back. Well I'm going to be a squeaky wheel, because I'm tired of having to fight for my ELDERLY RIGHTS! Ordered Feb. 22nd 2023 order#31034 paid 11.98 for 2 doggone SAMPLES!!!

February 25, 2023
Unprompted review
LL Medico logo

Reply from LL Medico

Hello. I'm very sorry for any confusion about our website. When choosing a product you have to choose the size and quantity before adding it to your cart. We offer samples, packages and cases of most of our items. You would have had to choose the sample package size for $5.99 in which it shows the quantity you will receive (usually one or two count for samples). I have reached out to you as well to get more feedback on how you believe we could make this more clear on our site. We would greatly appreciate your opinion. Thank you and have a wonderful day.

Rated 2 out of 5 stars

No follow through on orders

I went to their web site & placed an order. The recipient does not want the items ordered. I sent an email to customer support to see about a refund since pkg was delivered. I received an email customer support would review & get in touch. So far, no response. I am asking a) can they arrange for pkg pick up, since recipient is disabled; or b) can they just issue a refund & wash out item without a return? So I saw reviews of the company & some seem satisfied with company. Yet this is my first time visiting the site & using the on-line ordering & I am NOT impressed. 2/11/23 glad others seem satisfied w/ company. I am just sharing my experience as 1st time consumer. TY Update: company charges for pick up; plus, would not refund money without a return. So, I lose out as I am not going to pay yet again for a pickup. As I stated before: I am NOT impressed.

February 9, 2023
Unprompted review
LL Medico logo

Reply from LL Medico

Hello. I'm very sorry about your experience with our return policy. We do offer free shipping on all orders but unfortunately, stated in our return policy, we do not offer free returns. We also cannot issue a refund unless items are returned. Again, I am very sorry for your experience and please let us know if you need further assistance. Have a wonderful day.

Rated 5 out of 5 stars

Wish I could give even more stars

Wish I could give even more stars. GREAT company. Have never been dissatisfied. Products come faster than anyone. I have to use Tranquility diapers. Was running out. But my order got her overnight and now I'll be ok till my medicade order gets here. DEFINITELY USE THEM

October 29, 2022
Unprompted review
Rated 5 out of 5 stars

Heather is wonderful!

Heather, a co owner, helped me find the swim pants I needed for water therapy. She is discrete, caring, thoughtful, and made everything easy.

I had made a mistake on my first order, which she caught and corrected. I am grateful also that she was so concerned she called me!

Alex, Heather's husband, is the other owner. Having both he and Heather in charge, assure customers or either gender, caring empathetic service with total discretion.

I've ordered twice, and both times the product arrived WITHIN 48 hours! Prices are very reasonable. Return policies genuine & respected.

There aren't many businesses like LL Medico any more. Thank goodness I found them! ♥

March 7, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I am so happy with their program to sell samples so I can find the right thing for me without spending a lot. The package was well packed and it came in a timely manner. Thank you.

March 28, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have ordered incontinence products for my dad from LL Medico several times. Their service has been fast and efficient. Customer service is a priority and above average. I highly recommend.

March 25, 2019
Unprompted review

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