Lloyd Motor Group Reviews 219

I was interested in a 2020 BMW M4 Convertible that was been sold by Lloyds BMW Newcastle and that was advertised on the BMW website. I spoke to a chat line assistant for the company asking if the car was available and could I come down from Scotland to test drive the vehicle. I was told that someone would be in touch shortly. After waiting 5 days I made a further request for information from another chat line assistant for the company. Still no reply. What is the point of the chat line facility if no one is interested in selling me a car. I also enquired with Lloyds Blackpool about another car but they wanted me to put down a £500 deposit for me to reserve the car when their website says £100. Sooner wait for the right car to come up from another dealer.

Issue with mats not being supplied in the car , they asked for feed back on the experience and i gave it as well as emailing the salesman but they didn't follow up.
The car has had 1 issue to date ( 6 weeks after purchase ) its being sorted at another BMW dealership .
I only bought from Lloyd Colne as they had the car i wanted . I wouldn't be in a rush to buy from them again .
The issue with the trim was a separate issue and I actually paid 50% of that cost as agreed,

Well it’s a year since we bought our BMW from Lloyd South Lakes and it is time to reflect on our experience then and since.

Buying:
The purchase was just a delight; Russ Lambert is a great guy and he really knew his onions! We actually had a great time meeting him and test-driving the car. The whole experience was very different to that experienced elsewhere; the atmosphere was relaxed and airy, the staff genuinely friendly and simply non-pushy. A delight.

After-sales:
Again totally totally faultless. Everyone was friendly again and went out of the way to make sure we were looked after and everything carried out promptly and to the highest standard.

The Car:
Just brilliant (thank you) puts a smile on our faces every single day.

Summary:
A great experience dealing with some great folk. Special thanks to Russ Lambert for providing a relaxed, enjoyable and highly professional experience.

See you when it’s time for a new car!!!

Cheers

John

The engine management light came on the dashboard as the handbook says take it straight to the dealership to be looked at. I went to the dealership only to be completely fobbed off and no offers to help with the situation. They were happy for me to drive around with a engine warning light on which could have lead to an accident if I had broken down on the motorway. The garage said they had a back log of a month and I would need to book an appointment for a technician to look at it. This is not acceptable. The fault light is there to indicate something is wrong with the vehicle. Overall the customer service I received was absolutely shocking, I would not be returning due to this and taking my custom elsewhere.

Very poor customer service
Only gave one star as I couldn’t give ZERO
which was also the amount of time or consideration they gave me

I took my car in for a brake fluid change today. When I collected the car, it was smeared with oil inside on the light coloured leather seats and armrest. The floor mat was filthy and there was dirt on the door panel inside. When I took the car in it was clean. It was apparent that the seats and carpet were not covered as is standard in good car service centres. Having complained, the car was taken away top be cleaned. When it was returned it was still not clean and had to be taken away a second time. This is the 2nd occasion my car has been returned dirty after service work at this dealership. What is going on Lloyd Newcastle?! You used to provide great service but seems you don't care any more and don't have appropriate quality checks in place.

Just wanted to say a massive Thankyou to Dean Anderson and the team at Newcastle BMW. Dean was brilliant from our first interaction to the last. Really impressed by the service and recommendations that he advised , we are now enjoying our brand new BMW X2. Thanks to his tenacity and helpfulness we didn’t leave and purchased a car we didn’t come into buy and we are over the moon with it. Not pushy , very empathetic and supportive- just brilliant thanks Dean !!

I have been fobbed off continually from the Morecambe branch for the last couple of months. I booked my car in for a steering issue ( a click ) I was told everything was tight an as it should be and to let it develop, I did , it got worse , i took it back for an MOT and have the steering re assessed, yet again told all is ok. I drove 1/4 of a mile and it clicked 26 times. I live very rural and twisty country roads so I have been extremely worried. I rang again and went with a technician for a test drive , he heard it was told to return 2 days later for it to be fixed, I did, was told to hang about and would receive a call as to the outcome or parts required , I waited for 3 hours and no such call so I rang them to be told it had not even been in the workshop despite a 10am appointment being made, outcome////// the top half of the steering column needed replacing , I dread to think what could of happened to me had it gone completely. I live a 50 mile round trip from this dealership and have had to take it 4 times and be on the phone re booking to be told let it develop

Collected car all good . 3 weeks later breaks start squealing take car in to find out all break pads and disks need replacement!!!!!! This was done free however how was this missed on the comprehensive car check ?????
4 weeks on the radiator springs a leak !!! £60 to get them to diagnose fault then boom not covered by warranty….
Not great service poor after sales never again .. this was not a cheap car either !!!

Excellent overall experience at South Lakes BMW, very friendly and helpful sales man (Rishi) I drove over from Newcastle, 2 hours drive, had the car ready for test drive when I arrived, 6 days later picked up the car with a full tank petrol. Had a few hours around Kendal and Rishi recommended a great place for food as well. Would definitely buy from here again.

I must ad that this was after a sales man in BMW Newcastle took the huff after I didnt order the car from him.

Car needs repair, been in garage for an 8 hour job and here we are 7 weeks later and no car. They have provided a smaller loan car after week three, they have all the parts but still taking routine servicing ahead of my job! Frustrating, annoying and unacceptable.

Previous Stratstone Customer drives extra 40 miles to Ripon! I had previously bought several Land Rover's from Stratstones in Stockton but after extremely poor customer car I actually vowed never to buy another Land Rover again. Along came the new Defender which I wanted to order so went to Ripon Land Rover (Lloyd Motor Group) Egzon looked after me brilliantly and sorted everything, even though I changed my spec far too many times he never lost patience and took all my calls and replied to all my emails. Just took delivery 10 days ago and have already ordered a second Defender with him for next year. Highly recommend the new Defender as well as Egzon/Land Rover Ripon

After taking my car to the closest landrover dealer to me stratstone and having a poor experience with them I decided to drive more than 40 minutes to another dealer Lloyds landrover in ripon , I used these several times before questioning their diagnosis of a warning light on my cars dash the error code p0049b according to code readers indicates an issue with one of the 2 egr valves , Lloyds landrover intimated that my dpf filter and had collapsed and needed changing at a cost of just under £5000 , I disagreed with the diagnoses paid the bill to have this diagnosed £138 and took the car to an independent Landrover dealer who fixed the issue by replacing a Egr valve and cleaning the dpf out at a cost of less than a fifth of what this main dealer wanted , will not use this group again ,absolute fraudulent and not trustworthy

I went along to Lloyd BMW Newcastle looking for a test drive on an X3, which I was looking to purchase within a few months. It was surprisingly quiet, and therefore I expected to get a same day test drive. Unluckily for me the salesman that I spoke to could not have been more negative and unhelpful. It was literally all about what he couldn’t do for me rather than what he could. When I asked for a test drive he said I would have to book this in for a future date and he took my details and said he would email me. He could easily have given me a test drive that day to try and secure my business as there was only one other customer in at the time. That was over a week ago and unsurprisingly I have received no email. I got the distinct impression that because I wasn’t buying a car that day he didn’t want to waste his time on me. I would be really interested to hear from a manager at Lloyd and tell them how poorly I rate their salesman who will remain anonymous.

Purchased used Mercedes C class coupe from Lloyds Jaguar dealership based at Carlisle.Transaction itself was smooth customer service received was second to none I was kept constantly updated throughout the purchase.

What sets this dealership apart from others I’ve bought from over the years was the customer care service I received especially after car was purchased “rare these days” Car came with Lloyds used car warranty unfortunately I had reason to use it within weeks of the cars purchase.

I have to say special thank you to Damon Owston in particular along with Mike King both personally assisted my warranty claim and fast tracked my cars repair process within days. Hand on heart I couldn’t have received better customer service. So without any hesitation whatsoever I personally fully recommend the Lloyd motor group for your next car purchase

Fantastic Service, communicated the processes clearly through out and were at hand to answer any questions

Same unfortunate service as other customers I see. Having purchased a used vehicle. And going through all the usual documents, I was reassured the V5 (logbook) would be sent away and within 7-10 all would be transferred over. After waiting 6 weeks and contacting DVLA the fault is Lloyds with the original V5 still on the sales desk. DVLA inform me there’s several weeks backlog. So I either pay £25 and register the car myself or fingers crossed believe Lloyds may deliver. I’m not hopeful, this tops a long list of errors and bad service

Unacceptable standards of service. I purchased my Fifth car recently. upon taking the car back for a fault, the garage mechanic agreed the fault did require attention, booked the car in for the repairs, for the service manager i object. After complaining Lloyds refused to budge. I then took the car to DVSA who failed the car for safety reasons. I then myself contacted the warranty company who approved the repair. shame on Lloyds poor service.

Disgraceful! Colne Lloyds Mini
Colne Lloyds Mini absolute disgrace of a so called manager with the three barrel name. Purchased a car not seen it went there picked it up virtually did 5miles on it asked to return due to a death in family and I needed the funds for funeral manager point blank refused. No compassion nothing. Utter disrespect. I have dealt with Williams, Synter, Bowker in the past but never received such disgusting level of customer service. I wouldn’t never recommend anyone to buy a car from
Lloyds Colne Mini