Lloyd Motor Group Reviews 219

Recent experience at jaguar York with James Rule 5/5 extremely helpful couldn’t have done more and managed to solve all of our issues for us.

Thank you again we are both over the moon with our new car.

I must say my recent purchase with Lloyds JLR was exceptional.I dealt with Alastair from the Kelso branch and he made the whole process a joy . Especially when he brought my new car down from Kelso to York to take a little stress and time out of the process. Many thanks again Alastair.

We were given an arrival time .The staff had our details and dealt wwith us very profesionaly.

Just collected my fiesta st today. From start to the finish process Barry was outstanding nothing was too much for him he answered all our questions sorting everything for us. We were made to feel so welcome and will definitely return in the future for further car purchases.

Lloyd Motor Group Carlisle provided excellent service from purchase to service to collection of vehicle. The whole team from Andy the sales consultant to the mechanics, through to the valets provided fantastic service. Professional and courteous at all times and extremely helpful and knowledgeable on their Range Rovers. Thank you for a great experience.

We called in to Lloyd's Volvo (South Lakes) on 31 July after our XC90 displayed a Critical Charging Fault warning. We were on holiday, it was lunchtime and it was busy at the dealership, yet one of the mechanics took the time to look at our vehicle for us. We are extremely grateful for this after we dropped in, unannounced, at a busy and likely inconvenient time to the staff. We didn't get the name of the mechanic who helped us, but we are very thankful for them promptly resolving the issue, explaining the possible cause and allowing us to continue to enjoy our holiday.

Lloyd York Jaguar
My first time dealing with Lloyds of York was when I purchased my F-Pace from Luke, this was a great experience and he was very professional throughout my purchase journey. They then completed my first service last week, and again, I found the service to be brilliant. They called the day before to ensure I knew where to go when I arrived which was to use their drive through reception, that was impressive. Plenty of nice coffee whilst I waited for the car. Electronic health check was emailed to me whilst I waited which allowed me to view the comprehensive technician inspection report and was then seen out by Darren who went through my invoice and he was very professional. Overall a great service and I will definitely use them again even though they are not the closest Jaguar main dealer to where I live.

We imagined a high level of service and professionalism from Lloyds Kia @ Morecambe but it fell short of such basic expectations. One star is too kind. It appears that everyday is a dreadful day in the service department. If you get a diagnostic on a faulty vehicle you're supposed to be filled with gratitude. After being told no appointments for fix, it will be months and months and you’re at the back of the queue as so many people, apparently, have failing KIA’s at this branch, you’re supposed to react with joy. The staff are unsympathetic and dismissive, not caring you’re without a car for extended periods. We misunderstood the KIA 7 Year Warranty, we thought it offered repair in a timely manner, as the motor ombudsman would indicate. If the information relayed was truthful by the 'new' service manager, the area manager refused the courtesy car, refused to speak with the customer, suggested we hired a car, told us to return to the place we bought the car (when this is our service location). Now offered an appointment a month away, still with no courtesy car and the upset of what a 7 year warranty really means . Escalated it with KIA direct, will continue to speak to everyone who will listen as Morecambe say that's all regarding resolution. There are some nice sales staff here and we hope they look forward to buying our car back shortly.

Post review update: Hire car provided although further stress to get one large enough that disabled equipment would fit into the boot. More tears. Car supposed to be moved 50 miles away for fix but it is still in situ. No idea what the future holds but pleased to have the hire car.

Thank you selfie for all your help.You've been a very helpful , thank you Johnathan Cleough

Amazing service, very quick and professional. Went above and beyond to help pick me dream car! Highly recommended! Thank you so much

When wanting to buy a Jaguar somehow 2 branches of same company - lloyd York & lloyd Carlisle were trying to sell me the same car... the conversation I had and potential deal I thought I had with Dan in York turned out to be a figment of my imagination.. then the branch in Carlisle who had the car at their branch continued to pitch a deal £800 less for my trade in than the deal that I imagined I'd been offered at York... hmm I was definitely tempted to pay more than the offer I'd been offered at York...oh no wait, I imagined it...
So ,to summarise- I didn't like your pitch and the way you conducted yourselves at both branches. . I've reviewed my mental health, I didn't imagine a deal and because I'm not on mind bending recreational drugs, believe it or not ,I wasn't tempted by the £800 less you pitched for my car at Carlisle..
I found the experience poor at best, you need to look into the lack of professionalism demonstrated here, both dealerships trying to sell the same car, which at the time I made both parties aware of, but still continuing without having the brain to discuss with yourselves came across as very second rate and then to tell me later that figures were not discussed , if I want my patience tested and my intelligence insulted I'll be in touch again Lloyds Motor Group - hopefully not anytime soon.

Another poor review for a business that obviously doesn't care.

Had my car recovered there after a major tyre blowout from a pothole. The tyre was £75 more expensive than I ususaly pay but I expect that from a dealer.
I didn't expect that they would refit a buckled rim/wheel which means the car steering vibrates at 60 mph+.
Had it checked at my local back-street garage and it was obvious to all of us there was a problem.
Numerous emails and calls later and no response, even though it was supposed to have ben escalated to the After Care Manager.
I'm not chasing anything other than to know that they will do something about making sure they don't do the same to other drivers?
Can't even be bothered to email or call.
Shocking customer service but just look at these reviews

Great experience at Lloyd Honda , amazing staff and couldn’t be happier with my new bike.
A Special thanks to Ken who looked after me the whole time, absolutely outstanding customer service. Pleasure doing business with you.

Yesterday (May 1st 2024) I collected my Toyota
Landcruiser from Paul Pearson who delivered the vehicle on schedule and on price at their Newcastle branch. I cannot fault Paul’s quality of service: answering my numerous - Landcruiser obsessive - questions, making sure the car was perfect on handover and judging my existing knowledge of the vehicle exactly right. He never tried to do a hard-sell (unlike another salesman here in Berkshire I’ve recently had dealings with),
he explained what was happening to the car every step of the way (undersealing, servicing and then a valet), and genuinely understood the brand. Everyone else I dealt with at Lloyd was professional and honest - and the honest part is something of a car showroom rarity here in the south of England. I’m aware that some people have criticised Lloyd on Trustpilot - have to say it’s as if they’re talking about a different company. My experience of Lloyd, and Paul, selling me my exactly right car was 10/10, tick, VG, gold star. I won’t however be a repeat customer because this beast of mine should last for a very long time…
If you don’t need to rush at buying a car, and you want to make sure you’re
spending wisely then talk to
Paul. Seriously, do…

Saw a car online on Autotrader on Wednesday for just over £23K. Spoke to a salesman Thursday morning, and gave him the details of reg and price so he could check if it was still available. He sent us a video review at 2pm, and as we live 2 hours away we did as he recommended and paid a £250 reservation fee. Astonished on Saturday after test driving to find the price now was over £28K. Manager told us original listing was an error, that prices can go up and down daily, and that the price had changed on Autotrader Thursday afternoon before we paid the reservation fee. No explanation as to why no one told us, and we never got email confirmation of money paid vs selling price. Complete waste of a day - only service they offered was to reimburse our petrol costs. Now waiting for our money to be refunded.

Brilliant customer service, brilliant finished result, would highly recommend. Staff were very professional and friendly.

What a shocking company, the dealership in question is the Ripon LandRover site. Imagine taking your Ranger Rover Sport into the dealership for a service & a few odd bits including two tyres & a set of brake pads & your bill coming to £4000!!!! To top off your truly never to forget experience a member of staff crashes your vehicle on site causing nearly £9000 of damage to your pride & joy vehicle and the management of the company do not give a damn about you or your vehicle. The vehicle will need two new doors, two wheels, extensive body panel repairs and a full spare along the whole near side of the vehicle, basically causing your vehicle to become a category N, the only compensation was a token 6% off the service bill?
Would you accept your car to be repaired if the garage caused approx £9000 of damage or would you expect them to find a new like for like vehicle?
Are Lloyds motor group in the business of patching up vehicles and putting them for sale to the public who would be aware of their damage history? Or is it just their customers vehicles they do not give a monkeys about. What a joke.

I bought a new jaguar f pace and added lots of extras so it cost aprox £73,000, could not believe it when I found out the car has nothing in place if you get a puncture except for you to phone someone to come out to fix it, I emailed jaguar themselves and they told me the car should come with either a spare wheel or a tyre repair kit for safety, so I informed Lloyd of this and they clame jaguar a lying and the car doesn't come with either so according to jaguar the car is dangerous (I have an email from them saying so)
Lloyd carlisle is very good at selling you the car but once you have the car they don't want to no
AVOID THIS COMPANY IF YOU WANT A GOOD AFTER SALES SERVICE THEY DONT CARE

Wow, i wish i had realised that there is 59% negative feedback before i drove 100 mile round trip t o have my day wasted.
My wife chose and then test drove an EPace, loved the car and sat with salesman to sort out purchasing - went through the sales talk of buying extras only then to be told the car was now not for sale as it was sold yesterday !!! computer error ?
Left and now looking elsewhere-after having a wasted journey - would not recommend Lloyd York
Should have checked the feedback !!!!

I unfortunately broke down on the M6 and was recovered to Lloyds Kia South Lakes, White Lund Morecambe and I received the worst kind of customer service a person could receive. I arrived at the garage with my AA mechanic, after being told I couldn't drive the car. My husband had telephoned the branch ahead of our arrival to book the car in. We were shocked to find out that the car would just sit on the car park of the garage and that it would not be looked at for a diagnostic session for at least another 5 weeks. When my husband and I sat down with the service manager, his customer service and social skills were appalling. The impression he was giving with his body language and his nonchalant manner was that he really couldn't give a care of the situation we were facing as a family. We enquired about whether we would be able to be furnished with a courtesy car, the service manager shrugged his shoulders and virtually laughed in our faces despite explaining our family circumstances. He was rude, unsympathetic and totally dismissive. He also obviously has an issue with women too as he wouldn't make eye contact with me, he would only speak to my husband.
I/We would not recommend anyone to approach this dealership as their customer service and support is absolutely shocking and substandard. To add insult to this appalling service, when the car was moved to another Kia garage for diagnostics and consequently a brand new engine replacement, they hadn't even kept their online records for servicing up to date. This caused a further headache but fortunately we had kept all our service paper work and were able to scan them through to the other Kia dealership. God help anyone who doesn't keep their records, as they may find their warranty null and void.

Then today we receive an email to say that our first MOT is due - no date given, but unfortunately they are running at a reduced capacity. No name on the email, no date on it either and to be perfectly honest, an email which my KS2 children would be able to put together more clearly.

Our car was eventually sorted after being without for 7 weeks, God only knows how long it would have been sat in the car park at Lloyd Kia South Lakes, Morecambe if we had left it there. It would probably still be waiting to be sorted.

We are now looking at selling the car and not touching a Kia again whilst they are the dealers locally. Don't buy from here, they are shocking!