Lloyds Cardnet Reviews 

Kian was recenltly really useful in resolving a long-standing complication with our numerous Cardnet accounts. Many thanks, Matt @ Storage Works

I would like to recognise Lauren Little for the outstanding support she provides as our Customer Success Manager.

Lauren consistently delivers excellent customer service, responding to our queries quickly and effectively whilst ensuring any issues are resolved with minimal disruption. Her communication is always clear, professional, and proactive, giving us confidence that we are in safe hands.

In particular, Lauren played a key role in supporting our transition to a virtual terminal. She guided us through the process efficiently, addressing any questions promptly and making what could have been a complex change feel completely seamless. Her knowledge, responsiveness, and commitment to customer satisfaction ensured the move was smooth and stress-free.

Lauren is a pleasure to work with, and her dedication to providing exceptional customer support has made a significant positive impact on our business. We greatly appreciate her efforts and would highly recommend her for the excellent service she delivers.

Working with Cardnet is always extremely easy. All of the team are knowledgeable and well informed which means that getting the answers to my questions or queries is always straight forward. I also find the team members, and especially my relationship manager James Gale, to be very proactive which immediately makes my life easier. I would certainly recommend Cardnet to other businesses.

We have been long standing customer of Lloyds Cardnet. The customer service and support from Cardnet team is second to none. Special thanks to our Relationship Manager Vanessa Last. She has been extremely helpful and always on hand when needed. We value being able to contact her directly and to have any quires resolved quickly and efficiently.

spent the day resolving many issues that were outstanding for a while....... Kelly Merritt our new Client Services manager in corp support has been amazing. Friendly, efficient and knowledgeable.. got to root problem and resolved so swiftly. Thank you and 5 stars

Great service. Charley Jones provided excellent, efficient customer service.

We have been long standing customers of Lloyds. The customer service is second to none which is why we recently moved another financial platform across to them. Our Relationship manager Luke Willis has been extremely helpful and always on hand when needed. We value being able to talk to a dedicated team and to have any quires resolved quickly and efficiently.

Poor response times for problem solving.

Fast efficient service & the person I spoke with was so pleasant, helpful, and had tremendous patience!

Lauren Little was the best. So helpful and understanding. She is amazing. Will always ask to speak to her if possible.

I would just like to say thank you to Michael who dealt with the whole process for me. He helped me get things set up straight away and guided me through every step. I will be recommending to everyone I know as the level of service is fantastic. Thank you

We have just moved to Lloyds Cardnet Services. We have received excellent customer service, with special thanks to Louise Pugh from the Support Team for her patience and understanding, explaining the features and advantages of Cardnet. Questions were answered promptly, and functionality of machines shown first hand. We are sure that future Support will be second to none

Caller seemed genuinely interested in the business and was very easy to talk to!

We've had a very positive experience working with Lloyds Cardnet. Their payment solutions are reliable, easy to use, and have helped us provide a smooth and secure payment experience for our customers.

What really sets them apart is the level of support we receive from our Account Manager - Luke. They carry out regular reviews of our account to ensure we're benefiting from the most suitable products, services, and rates available. This proactive approach gives us confidence that we're always receiving the best options for our organisation rather than being left to review things ourselves.

The team is professional, responsive, and genuinely invested in helping us get the most from our merchant services. We would highly recommend Lloyds Cardnet to any business looking for a dependable payment partner with excellent customer support.

Luke and the Cardnet team have been most helpful and we would thoroughly recommend them for PDQ services.

Great service all the way through, from understanding what is needed to making sure everything works for us as we wanted.

Excellent relationship with our relationship manager Luke. Prompt and efficient service. Responsive when we have urgent issues.
10/10 all round

Very helpful and professional service from Luke Willis, my manager.
He helps provides the best rates too.

No problem setting up our new card machines.
One phone call from Luke Willis and we were good to go.
Thank you very much Luke

Great customer support, friendly service.