Lmdbv Reviews 31

We ordered a couch from Seat & Sofas, and based on their recommendation we contacted this delivery service. Unfortunately, the experience was very disappointing.

First, the delivery guys insisted on getting a €30 Tikkie no matter what. They called us saying that the €30 installation fee had not been paid and even claimed they had checked this with the store. After we showed them the payment proof, they suddenly agreed to install the couch. Then they said that the delivery fee only covered up to the “3rd floor,” and because the building has four windows, they considered the ground floor to be the 1st floor rather than 0 — meaning we supposedly owed them another €30. We paid the €30 Tikkie, but we never received any invoice at all for the delivery service, not even after multiple requests.

They also left the packaging waste behind, even though their website states they clean up after themselves. That part is less important, but it still shows a lack of professionalism.

The only reason I’m giving a 2 instead of a 1 is because the couch arrived undamaged. Other than that, the service felt unclear, unprofessional, and focused on pushing extra charges at any cost.

We bought a sofa from a store and the store recommended us to deal with their partners which is this delivery company (LMD B.V), we made appointment with LMD B.V and we informed them that we are in second floor and we (need our sofa to be carried upstairs and install it as well) and we agreed with their prices and we made the deal, the delivery company came on the suggested date and they put our sofa outside in front of the main entrance of the building claiming that the stairs are narrow and they will have difficulties carrying the sofas upstairs because the sofas might hit the wall and get damaged and they are not going to be responsible for any damages, while in the other side we already shifted to this building two months ago with other moving company and we didnt have any issues when taking our big furnitures upstairs, LMD B.V gave us a solution by contacting a second moving company that has a hydraulic stairs to carry our sofas to the second floor (through the windows and intall ot as well all with 150€) and he will call the 2nd company and he will give them our contact number and we also agreed to the second deal and paid the LMD B.V driver for the delivery outside of the door).. once the driver took the money and left no one called us back or came or answered our calls for an hour, and after one more hour the 2nd company came with the hydraulic stairs and they told us that they are here only to (deliver the sofas upstairs through the windows without installation with 150€ plus i am going to help them too !!!!!!!!!!!) we were trying to reach LMD B.V driver and the guy stopped answering his phone at all even when the store where we bought the sofas tried to called him and asked him at least to come back to install the sofas as we had a deal and agreed, but he never called us back and never answer any calls that caused all of us stress, wasting time and money, very bad communication and never keep the deal.