If I could give negative stars I would. I purchased a knife set and almost three months later have not received a shipping confirmation or refund as promised. Also when you order they sign you up for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lndmark is a SCAM! I ordered a Hair Trimmer through Facebook or Instagram. I oder from this scam company in July 28th, it's now November! when i clicked to try to track my oder it says Expired.... See more
Company replied
This place so far has been a scam. Placed an order via Instagram weeks ago, paid extra for expedited shipping. Item never arrived, reached out to customer service and keep getting very obtuse excuse... See more
Company replied
I ordered some acrylic markers on November the 22nd. I paid for priority handling and emailed customer service to see if I could get an update. I haven’t heard back and after reading the other recent... See more
Company replied
1.1
Bad
488 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
I would give it zero stars
I would give it zero stars. This company is a scam. I requested refund for a $30 membership charge and my $41 in products I did not receive. And keep getting excuses.
January 27, 2026
Unprompted review
Reply from Lndmarkclub
Hi Ashley,
I’m very sorry for the frustration this situation has caused you. I understand how upsetting it is to be waiting on both a product and refunds, especially after being given repeated explanations without resolution.
I want to take care of this for you immediately, but I’ll need a bit more information to locate your account. Please reply to this email with:
• Your order number
• Email address used when placing the order
As soon as I have that information, I’ll review everything, process any owed refunds for your product and membership, and make sure there are no further charges.
Thank you for giving us the opportunity to resolve this. I’m here to help and will respond as soon as I receive your details.
Best regards,
Lena
Lndmark Support
It's a scam
It's a scam! Please do not order from them! I ordered a trimmer on January 11th, I got an email confirming I ordered it but no order number no price no confirmation date nothing very generic.Then in my spam folder there it was Order#65757. I was patient I wanted to see what would come from it. Well I have never gotten my trimmer and I have been charged a 29.99 membership fee (which I know now what that is from reading all of your reviews) but the email I have has no phone number for me to call! I will try to go to the website hopefully they have a website... that you all have said that you were able to email! I need this membership fee and this charge for my trimmer taken off of my account! I don't even care if I get the trimmer anymore! I just want my money back
January 10, 2026
Unprompted review
Reply from Lndmarkclub
Hi Jillian,
I’m really sorry for the frustration and stress this situation has caused you. You absolutely should not have been left without your order, clear confirmation, or a way to easily reach us. I completely understand why you’re upset, and I want to resolve this for you immediately.
I’ve reviewed your account and order (#65757), and since you never received the trimmer and were charged a $29.99 membership fee you did not intend to sign up for, I’ve gone ahead and taken care of everything for you. A full refund for your trimmer order has been processed, and the $29.99 membership charge has also been fully refunded. Your membership has been fully canceled, so there will be no further charges to your account.
You should see the refunds reflected back to your original payment method once your bank completes processing, which can take a few business days.
I sincerely apologize for the confusion, lack of clear communication, and the frustration this caused.
Best regards,
Lena
Lndmark Support
Your a company that scams people I did…
Your a company that scams people I did not authorize you to take money for a membership. I have reported this to police. Now I understand why you’re not refunding me for the item I ordered. My question is how did you get my account info. Regardless keep the the $19.99 I’ll deal with the fraud department. People do not order from them no such company.
January 23, 2026
Unprompted review
Reply from Lndmarkclub
Hi Lorena,
I’m very sorry for the frustration and concern this situation has caused you. I understand why you’re upset, and I want to address this clearly and directly.
First, to answer your question: we do not access or store anyone’s bank account information. Payments are processed securely through our encrypted payment provider at checkout, using the information a customer enters at the time of purchase. At no point do we have visibility into or access to your banking credentials.
Regarding the membership charges, since you did not authorize or intend to keep a membership and have reported this as fraud, I have immediately canceled the membership and issued full refunds for all membership charges on your account. There will be no further charges from us going forward.
I understand you indicated you are not requesting a refund for the original $19.99 item, and I have respected that request.
Best regards,
Lena
Lndmark Support
Illegal Membership Fees
I purchased a single item from these people for 19.99 and they signed me up for a "membership". They have been billing me 29.99 per month since with out a single benefit. Fraud!
Update: 2/4/2026
Contrary to what these people wrote on 1/21/2026 no refund has been received by my credit card company.
January 19, 2026
Unprompted review
Reply from Lndmarkclub
Hi Miguel,
I’m very sorry for the frustration this situation has caused you. You absolutely should not feel misled or charged for something you didn’t intend to sign up for. I understand why you’re upset, and I want to resolve this immediately.
I’ve reviewed your account and can see that after your $19.99 purchase, a membership was billed monthly. Since you did not intend to enroll and did not receive value from the membership, I’ve gone ahead and taken care of this for you. Your membership has been completely canceled, so there will be no further billing going forward.
You should see the refunds reflected back to your original payment method once your bank completes processing, which can take a few business days.
I sincerely apologize for the inconvenience and frustration this caused.
Best regards,
Lena
Lndmark Support
I would give zero stars if I could!!!
I would give zero stars if I could!!!! They are fraudulent! I’m getting my lawyer involved!!! They keep charging me and I never even got my order! Do NOT ORDER FROM THESE PEOPLE!
December 31, 2025
Unprompted review
Reply from Lndmarkclub
Hi Alicia,
I’m very sorry for the frustration and stress this situation has caused you. I understand why you’re upset, especially if you haven’t received your order and are seeing ongoing charges.
I want to help resolve this for you immediately, but I’ll need a bit more information to locate your account. Please reply to this email with the following details:
• Your full name
• Email address used when placing the order
• Order number (if available)
As soon as I have that information, I’ll review everything, stop any unwanted charges, and take the appropriate action to get this resolved for you as quickly as possible.
Thank you for giving us the opportunity to look into this. I’m here to help and will respond as soon as I receive your details.
Best regards,
Lena
Lndmark Support
Its a scam!!!!
Its a scam!!!!! I never recieved my order, and am still getting charged EVERY MONTH for a subscription that I did not sign up for and cannot access to cancel it!
January 15, 2026
Unprompted review
Reply from Lndmarkclub
Hi Rachel,
I’m really sorry for the frustration and stress this situation has caused you, you absolutely should not have been charged monthly for a subscription you didn’t sign up for, nor left without receiving your order. I completely understand why you’re upset, and I want to resolve this immediately.
I’ve reviewed your account, and since your order was never received and you’ve continued to be charged for the membership without being able to access or cancel it, I’ve gone ahead and taken care of everything for you. Your membership has been completely canceled, and a full refund for your product order has also been processed.
There will be no further charges to your account going forward. You should see the refunds reflected back to your original payment method once your bank completes processing, which can take a few business days.
I sincerely apologize for the experience you’ve had and for the inconvenience this caused.
Best regards,
Lena
Lndmark Support
Grater=great, subscription = BS
I love my cheese grater, but did not agree to monthly subscription. I have called 2 times and emailed 2 times. My bank says its a fraudulent charge. I want my money for the subscription back. It has been 5 months. One freakin expensive cheese grater.
September 1, 2025
Unprompted review
Reply from Lndmarkclub
Hi Carol,
Thank you for reaching out. I’m really glad to hear you like the cheese grater, but I’m very sorry about the frustration caused by the membership charges. You’re absolutely right to expect clarity and resolution here, especially after reaching out multiple times.
I’ve reviewed your account and can confirm that the membership charges were not supposed to continue once you requested cancellation. I’ve now gone ahead and taken care of this for you. All subscription charges have been fully refunded, and your membership has been permanently canceled, so there will be no further charges moving forward.
I completely understand how upsetting this must have been, and I sincerely apologize for the inconvenience and the lack of follow-through earlier.
Best regards,
Lena
Lndmark Support
Never received the merchandise I paid…
SCAM
Never received the merchandise I paid for. I've been waiting for close to 9 mos.
I talked to the customer rep who seemed pleasant... just a ploy.
These crooks also sneaked in a subscription.
SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM
April 2, 2025
Unprompted review
Reply from Lndmarkclub
Hi,
I’m very sorry for the frustration and disappointment you’ve experienced, waiting this long without receiving your merchandise, and seeing an unexpected subscription charge is absolutely not acceptable, and I understand why you’re upset.
I want to help resolve this for you immediately, but I’ll need a bit more information to locate your account. Please reply to this email with one of the following:
• Your order number
• Email address used at checkout
• Full name used on the order
As soon as I have that information, I’ll review everything and take the appropriate action, including issuing refunds and canceling any membership if applicable.
Thank you for giving us the opportunity to look into this. I’m here to help and will respond as soon as I receive your details.
Best regards,
Lena
Lndmark Support
Scam company!!! Product not received and they initiate unauthorized charges!
I ordered a split end trimmer on 12/27/26 and still have not received it nor gotten any tracking information. Order number is 65391. On 1/8/26, I noticed another charge for $29.99. I did not order anything else. I attempted to call the company for an explanation. I was prompted to leave a message since all associates were busy, which I did. I never received a call back. This company is a scam do not order from them!
December 27, 2025
Unprompted review
Reply from Lndmarkclub
Hi Linda,
I’m very sorry for the frustration this situation has caused you. You absolutely should not have been left without your order, tracking information, or clear communication, and I understand why you’re upset.
I’ve reviewed your account and order (#65391), and since your split end trimmer has not been delivered and you were charged a $29.99 membership fee you did not intend to sign up for, I’ve gone ahead and taken care of this immediately. A full refund for your product order has been processed, and the $29.99 membership charge has been fully refunded as well. Your membership has also been fully canceled, so no further charges will occur.
You should see the refunds reflected back to your original payment method once your bank completes processing, which can take a few business days depending on their timelines.
I sincerely apologize for the inconvenience and lack of follow-up you experienced.
Best regards,
Lena
Lndmark Support
Lndmark club is a scam! Don’t buy anything!
This company is zero stars but it would not let me put that. They are definitely a scam. I ordered gel pens and they never sent the product and they also put my under a prescription that I did not order. Their customer service is terrible. They do answer my emai but, they just keep saying they will try to fix it get me the gel pens or try to get my refund. Still no satisfaction.
November 5, 2025
Unprompted review
Reply from Lndmarkclub
Hi Angela,
I’m truly sorry for the experience you’ve had. You absolutely should not be left without your product or a resolution, and I understand why you’re frustrated after being given repeated assurances without follow-through.
I’ve reviewed your account, and since your gel pens were never delivered and you were enrolled in a membership you did not intend to sign up for, I’ve gone ahead and taken care of this for you immediately. A full refund for your gel pen order has been processed. Your membership has also been fully canceled, so there will be no further charges going forward.
I sincerely apologize for the lack of resolution up to this point and for the frustration it caused.
Best regards,
Lena
Lndmark Support
COMPANY IS A SCAM!!
COMPANY IS A SCAM!!
THIS COMPANY IS A SCAM!!! ordered two cheese graters in August of 2025. I never received anything from them. I started email in September and all they would tell me was the order was processed. I canceled the order and never received a refund then I see that they have charged me a monthly fee over the last several months! After reading the other recent negative reviews I’m starting to think I got scammed. I would like a full refund on the product order #52523 and to make sure I dont get charge a membership fee I never agreed on. I will be following up on this and I will contact whoever I need to so this company can’t Scam people like this anymore. This company should be shut down
August 29, 2025
Unprompted review
Reply from Lndmarkclub
Hi Debra,
I’m truly sorry for the experience you’ve had, waiting months without receiving your order, being told it was processed, and then seeing unexpected membership charges is absolutely unacceptable. I completely understand why you’re upset, and I appreciate you bringing this to our attention so we can make it right.
I’ve reviewed your account and order (#52423), and since your cheese graters were never delivered and you were charged a membership fee you did not intend to sign up for, I’ve gone ahead and taken care of this immediately. A full refund for your product order has been processed, along with full refunds for all membership charges associated with your account. Your membership has also been fully canceled, so no further charges will occur.
You should see the refunds reflected back to your original payment method once your bank completes processing, which can take a few business days depending on their timelines.
I sincerely apologize for the frustration and inconvenience this caused.
Best regards,
Lena
Lndmark Support
SCAM!! DO NOT TRUST!
If I could give a negative 1000 star review, I would!! This company is a SCAM! It took over a month to even receive the product with order #46098, and then I found unexpected fees in my statements! There were even two charges of 29.99 in 1 month! Never was there an agreement to pay any type of membership fees. DO NOT TRUST THIS COMPANY!!!! REFUND MY CHARGES IMMEDIATELY!!
August 3, 2025
Unprompted review
Reply from Lndmarkclub
Hi Selina,
I’m very sorry for the frustration this situation has caused you, especially in discovering unexpected charges after already dealing with delays in receiving your order. I completely understand why you’re upset, and I want to resolve this immediately.
I’ve reviewed your account and order (#46098), and since you were charged membership fees you did not intend to sign up for, I’ve gone ahead and taken care of this for you. Both $29.99 membership charges have been fully refunded, and your membership has been completely canceled, so there will be no further charges going forward.
You should see the refunds reflected back to your original payment method once your bank completes processing, which can take a few business days depending on their timeline.
I sincerely apologize for the experience you had and for the frustration this caused.
Best regards,
Lena
Lndmark Support
Do not order anything from them
Do not order anything from them! I emailed them initially after 2 weeks to see what’s going on because I didn’t received any notice of shipping or any updates on my order. The email assured me they’d send me an email as soon as it shipped. It’s been over a month now and still nothing. I emailed them over a week ago to ask what’s going on and no response. So I decided to email them again about a refund and still nothing response. I had also got 2 charges on top of the initial purchase from them for a membership I never signed up for. I had read another review that the person had pretty much the same experience as me. My order number is #64345 if anyone from lndmarkclub.com reads my message and want to straighten my problem out.
December 11, 2025
Unprompted review
Reply from Lndmarkclub
Hi Kelly,
I’m really sorry for the experience you’ve had, waiting over a month with no shipping updates, no responses, and being charged for a membership you didn’t sign up for is absolutely not acceptable. I completely understand why you’re frustrated, and I appreciate you giving us the chance to make this right.
I’ve reviewed your order (#64345), and since your item never shipped and you were charged for the membership without intending to enroll, I’ve gone ahead and taken care of everything for you. A full refund for your product order has been processed. Your membership has also been fully canceled, so there will be no further charges going forward.
I’m truly sorry for the lack of communication and the frustration this caused.
Best regards,
Lena
Lndmark Support
I ordered a hair trimmer on Oct 14
I ordered a hair trimmer on Oct 14, never received it. Was charged an additional 29.99 for a hidden monthly subscription I didn't sign up for. Promises of a full refund to be ignored. SCAM.
I have since recieved BOTH refunds! Thank you.
October 13, 2025
Unprompted review
Reply from Lndmarkclub
Hi Kayla,
I’m truly sorry for the experience you’ve had, waiting this long without receiving your order and then being charged for a membership you didn’t agree to is absolutely not acceptable. I completely understand why you’re upset, and I want to make this right immediately.
I’ve reviewed your account, and since your hair trimmer ordered on October 14 was never delivered and you were charged a $29.99 membership fee without intending to enroll, I’ve gone ahead and processed full refunds for everything. This includes a full refund for your hair trimmer order and a full refund for the $29.99 membership charge. Your membership has also been fully canceled, so no further charges will occur.
I’m genuinely sorry for the frustration this caused and for the promises that weren’t followed up on sooner.
Best regards,
Lena
Lndmark Support
I ordered some pens
I ordered some pens. That was the 30th of November. I also got charged for the membership which was refunded to me but I still haven’t received my order or gotten the money back. Customer support has been emailing me here and there but never got a confirmation that my package was shipped. She told me it’s in transit. That was over 2 weeks ago.
November 4, 2025
Unprompted review
Reply from Lndmarkclub
Hi Melissa,
I’m really sorry for the frustration this has caused. I completely understand how upsetting it is to be told your order is in transit and then hear nothing for weeks afterward.
I’ve reviewed your situation, and since your pens ordered on November 30th still haven’t been delivered and no confirmed shipping or tracking has been provided, I’ve gone ahead and taken care of this for you. A full refund for your product order has been processed. I can also confirm that your membership charge was already refunded and there is no active membership on your account.
You should see the refund reflected back to your original payment method once your bank completes processing, which can take a few business days. If the package does end up arriving, please feel free to keep it with our apologies, no return will be required.
Best regards,
Lena
Lndmark Support
Scam
This company is a scam and should not be trusted. I will be reporting the company as a scam to FTC as well as disputing charges for the product which I never received as well as the membership which I didn't sign up for. I would not be surprised if they also sell information of their users without their consent. If the Lndmark scum find this post and find the decency to give me full refunds for both charges, my order number is #64766.
December 30, 2025
Unprompted review
Reply from Lndmarkclub
Hi Arsen,
I’m very sorry for the experience you’ve had and for the frustration this situation has caused you. I understand why you’re upset, and I want to resolve this for you immediately.
I’ve reviewed your order (#64766), and since your product was never received and you were charged for a membership you did not intend to sign up for, I’ve gone ahead and processed full refunds for both the product order and the membership charge. Your membership has also been fully canceled, so there will be no further charges to your account.
You should see the refunds reflected in your original payment method once your bank completes processing, which can take a few business days depending on their policies.
I sincerely apologize for the inconvenience and frustration this caused.
Best regards,
Lena
Lndmark Support
DO NOT BUY ANYTHING FROM THIS…
DO NOT BUY ANYTHING FROM THIS COMPANY!!! IT'S A SCAM!!!
December 30, 2025
Unprompted review
Reply from Lndmarkclub
Hi Callan,
I’m really sorry for the frustration that led you to feel this way. I understand how upsetting it is when something doesn’t go as expected, and I want to look into this for you right away.
To help me locate your order and take action, could you please reply with the order number and the email address used at checkout? As soon as I have that information, I’ll review everything and make sure this is properly resolved for you.
Thank you for giving us the opportunity to assist. I’m here to help and will respond as soon as I receive those details.
Best regards,
Lena
Lndmark Support
This website is a scam
I ordered a split end trimmer November 28th and shipping was supposed to be five to seven business days. I still have not received a shipping confirmation or tracking number or anything. The customer service person Lena was very helpful and responsive at first, but after a few weeks with no shipping confirmation I said I wanted a refund and she said five to seven business days. Well now it's been like eight business days and I still haven't gotten my refund and I've sent her two emails within the last 2 to 3 days asking where my refund is and now she's just not responding to me. I feel like this website is a huge scam!! I'm very upset because the split end trimmer was supposed to be a Christmas gift and I couldn't even get the money back from it to get something else. Be very wary of this website....
November 28, 2025
Unprompted review
Reply from Lndmarkclub
Hi Sage,
I’m truly sorry for the frustration and disappointment this situation has caused, especially knowing this was meant to be a Christmas gift. You absolutely deserved clearer communication and a faster resolution, and I apologize that this didn’t happen.
I’ve reviewed your order for the split end trimmer placed on November 28th, and I can confirm that your refund has been fully processed on our end. While refunds are typically reflected within 5–7 business days, some banks can take a bit longer to post the credit. That said, I understand how stressful it is when you’re counting on that money, and I’m very sorry for the delay and lack of timely follow-up.
I genuinely apologize for the experience you had and for any worry this caused during the holidays. If you have any questions or need further assistance, please reply to this email, and I’ll make sure you’re taken care of.
Best regards,
Lndmark Support
This website is a SCAM
This website is a SCAM! They charge you a subscription fee, never send you the item and months and months go by with excuse after excuse, promise after promise. Someone needs to take this website down! I am beyond angered by these selfish assholes. Stealing from the poor is an all time low! Just give me my money back, this was meant to be a Christmas gift!
October 16, 2025
Unprompted review
Reply from Lndmarkclub
Hi Brandi,
I’m truly sorry for the frustration and stress this situation has caused you, especially knowing this was meant to be a Christmas gift. I completely understand why you’re upset, and you’re right to expect better.
I’ve reviewed your account, and since your item was never delivered and you were charged a subscription fee you did not intend to keep, I’ve gone ahead and taken care of this immediately. A full refund for your product order has been processed, along with full refunds for all membership charges associated with your account. Your membership has also been fully canceled, so there will be no further charges going forward.
If the item does eventually arrive, you’re welcome to keep it with our apologies, no return will be required.
I’m genuinely sorry for the experience you had and for the disappointment this caused during the holidays. If you need confirmation for your records or have any other questions, please reply to this email and I’ll make sure you’re taken care of.
Best regards,
Lena
Lndmark Support
You know it’s F-ed up if I’m leaving a review
I am not one to leave reviews good. bad or otherwise. But after 3 months and a horrid year in general, I can’t stay silent and let Lndmarkclub keep stealing peoples hard earned money.
Just like every other review I have read….on October 16th I ordered 2 sets of the acrylic markers (buy one get one “deal”) Was charged the $29.99 unasked for membership fee (which I was able to get refunded by disputing with my bank)
Still NO markers.
I was able to speak with someone via email in October but all they say is it’s extremely delayed. I too paid priority shipping.
Trying to give This company a final chance I even typed my order ID into their website. NO TRACKING FOUND. Cannot provide tracking on orders not shipped…..so that tells me they never intended to even ATTEMPT to fulfill my order.
The sad part….id still really like to get the product I paid for buuuuut seeing how the response is to immediately refund everything after a bad review tells me it was probably NEVER getting sent in the first place.
I’d like my money back as well. I sent an email but I’m leaving this to so others don’t fall for this terrible scam.
Order #59438
October 15, 2025
Unprompted review
Reply from Lndmarkclub
Hi,
I’m truly sorry for the experience you’ve had, after waiting three months without receiving your order, you have every right to be upset. That is not the experience we want anyone to have, and I appreciate you giving us the opportunity to address this directly.
I’ve reviewed your order (#59438), and since the acrylic markers were never shipped and no tracking was ever generated, I’ve gone ahead and processed a full refund for your entire order, including the priority shipping you paid for. You should see the refund reflected back to your original payment method once your bank finishes processing it.
I can also confirm that there is no active membership on your account, so you will not receive any future charges.
Best regards,
Lena
Lndmark Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.