Loake Shoemakers Reviews 8,190

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and excellent craftsmanship, often lasting for years when properly cared for. Many appreciate the comfortable fit and stylish designs, with some even converting others to the brand due to their satisfaction. The ordering process is frequently described as straightforward and easy, with clear product descriptions on the website. Reviewers also highlight the excellent service, including prompt and efficient delivery, often arriving sooner than expected, and a reliable repair service that extends the life of their favorite items. However, some customers experienced issues with product quality, such as missing insoles or internal protrusions making shoes uncomfortable, particularly with items made outside the UK. There were also instances of incorrect sizing, with shoes being much larger than indicated, and dissatisfaction with customer service regarding order amendments or faulty products.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the great quality, timeless style, and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the excellent... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and top-class... See more

Order

Reviewers mention positive feedback about their ordering experience, often describing it as straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When bought in the sale these beautiful hand made shoes represent even better value than usual. Delivery was much quicker than quoted. The shoes fit perfectly, exactly my size. They are comfortable... See more

Rated 5 out of 5 stars

I do love a British, well made pair of winter boots and in my opinion you can’t beat a Loake boot or shoe for that matter, for price point that matches my budget (I know there are more expensive brand... See more

Rated 5 out of 5 stars

Deciding and placing an order was quite straightforward i saw the boat shoes on Loake website the description was clear. It was not difficult to make up my mind. I have had a pair of formal shoes... See more

Rated 5 out of 5 stars

I bought my Look Aldridge’s at Livingstons Gentlemen’s outfitters and tailors in Castle Douglas. Which in itself was a fantastic experience. The shoes fit like a glove straight out of the box. However... See more


Company details

  1. Shoe Factory
  2. Bag Shop
  3. Shoe Repair Shop
  4. Shoe Store
  5. Tuxedo Shop

Written by the company

Since 1880, Loake Shoemakers has produced some of the world’s finest footwear from our Wood Street factory in Kettering, Northamptonshire. Family-owned since the very beginning, we are proud of our history and heritage as traditional shoemakers.

Free UK & International Delivery*

We are now delivering Worldwide!

Free delivery for all orders over £50 placed online. Orders placed prior to 13.00 GMT are sent same working day (Monday-Friday only). Orders placed after 13.00 GMT on Friday will be sent the following working day.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Shoes arrived promptly and I love the…

Shoes arrived promptly and I love the Sovereign brogues. I did have to return the penny loafers I bought at the same time and exchange them for a half size smaller. Not all brands offer half sizes, so that was appreciated. The exchange was handled quickly and efficiently. Very happy with the service — I’ll definitely use Loake again.

February 26, 2026
Rated 4 out of 5 stars

Shoes are comfortable and smart

Shoes are comfortable and smart. They arrived on time, soon after order. I had tried at a shop previously and they were as expected. Good support from customer services with a post sale query.

February 14, 2026
Rated 5 out of 5 stars

I’m a huge fan of Loake

I’m a huge fan of Loake, I’m lucky enough to own a couple of pairs, my first pair are over 15 years old and still like new! Yes they’re reassuringly expensive but what you get for that little bit extra is, a lot of extra, the comfort is first class the finish is sublime! Do yourself a favour before you buy cheaper rip offs invest in a pair of shoes that you’re feet will thank you for!! Absolutely first class, and no, I’m not a robot!

February 14, 2026

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