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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional attitude, making the entire process smooth and easy. Many people highlight the exceptional customer service, noting the clear communication and quick response times that contribute to a positive user experience. However, some customers reported dissatisfaction with the service, mentioning issues with unanswered questions and perceived delay tactics. A few other people also expressed concerns regarding the long-term financial implications of the assistance provided, and noted that their questions were not fully addressed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service. Customers praise the quick, efficient, and helpful service,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jamie was a breeze to deal with. Transparent, honest, and found the best result possible for my business loan. Consistent communication throughout the process, always willing and able to handle questi... See more

Rated 5 out of 5 stars

My name is Louis Richards and most recently have dealt with Jamie Knight in getting a business loan for myself. I have to say Jamie has been an absolute pleasure to deal with. He made it all very easy... See more

Rated 5 out of 5 stars

Jonas was patient and steered me through the process. He could have become irritated with me but he maintained his professional and friendly attitude throughout. Bravo


Company details

  1. Alternative Financial Service
  2. Loan Agency

Written by the company

Since 2016, LoansOne has helped Australian businesses get the funds they need, when they need them. 80+ lenders. One simple application. We do the heavy lifting so you can get back to running your business. All business loans, in one place.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Adrian was excellent

Adrian was efficient, professional, thorough and helpful
Step by step guidelines and very responsive with moving forward with each stage of loan
Everything was explained, no surprises and things occurred in a timely manner

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

May was very enthusiastic

May was very enthusiastic, communicative and upbeat. She got the business more than I expected and was quite patient with working with my busy schedule. Now my I’m able to expand my business with less stress

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Aivee has been so…

My experience with Aivee has been so awesome and amazing. Aivee was so professional and experienced at what she was doing it has just taken all the pressure off me can't thank Aivee enough for what she has done as its chasing a goal that I have had so easy.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

I have been dealing with young Johnny

I have been dealing with young Johnny. He is very confident in his position has organised me to business loans to help with cash flow for my business very fast and effective. Always polite. If he says he’s going to call you he does

February 22, 2026
Unprompted review
Rated 1 out of 5 stars

Stay far away from these guys

Stay far away from these guys. They avoid answering questions and use delay tactics. They give misleading information and hope that you will sign off before you get the truth of what you will actually be paying. I wasted hours of my time for no outcome. They give you the repayment figures that are actually on a per day basis and lead you to believe that it is weekly. Do not proceed with this company

February 24, 2026
Unprompted review
LoansOne logo

Reply from LoansOne

Hi Caroline,

We are really sorry to read this and to hear that you feel this way. That is never the experience we want anyone to have.

Transparency is very important to us, especially around repayment terms, so we would genuinely like the chance to review this properly with you.

Our Head of Customer Success has reached out directly. Please check your inbox, including your junk folder, so we can resolve this for you as quickly as possible.

We apologise for any inconvenience caused and hope to speak with you soon.

- LoansOne Customer Success Team

Rated 1 out of 5 stars

A sister company of Home Sec and part…

A sister company of Home Sec and part of a wider network of high-cost credit providers. Supplying your details once appears to result in ongoing circulation of that information across related entities, leading to repeated calls and emails offering effectively the same product. Advising that you are not interested does not appear to end the contact. Instead, it shifts to another participant within the network.
In my experience, this contact continued even after I expressly requested that my details be removed and was informed by staff that this had been done. When concerns about these practices were later raised publicly, the response was not engagement or clarification, but continued contact and threats of legal action aimed at having the opinion removed.
The lending products commonly marketed by businesses in this sector are typically associated with very high interest rates and substantial fees. For consumers experiencing financial stress, this type of credit can quickly exacerbate hardship, turning a short-term cash issue into an extended and costly debt cycle.
In the current cost-of-living crisis, this approach is particularly concerning. Australians in genuine financial difficulty are more vulnerable to persistent marketing of expensive credit, despite ASIC and ACCC guidance warning that such products may be unsuitable for people already in hardship. What is framed as assistance can instead deepen financial instability at precisely the time consumers are least able to absorb it.
If you are comfortable with persistent sales contact, premium-priced lending, and your personal details being shared across affiliated businesses, this may meet expectations. For anyone in financial crisis, extreme caution is strongly advised.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Impressed with Jamie Knight

My name is Louis Richards and most recently have dealt with Jamie Knight in getting a business loan for myself. I have to say Jamie has been an absolute pleasure to deal with. He made it all very easy from start to finish. He explained everything in easy detail to understand and made it smooth sailing. He was also very quick to respond to any message, call or email. If I was to choose any broker in the future to work with it would be Jamie Knight. I thank him from the bottom of my heart for securing this business loan for me and helping me grow my business. I am so appreciating of every aspect of the process he ran. Thankyou so much Jamie.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Quick & Clear

I am sharing my experience with Jamie for helping me out getting a Line of credit for my Business so other can benefit and the explaining of the process through out the application .
Thank you Jamie

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely happy customer

Jamie was a breeze to deal with. Transparent, honest, and found the best result possible for my business loan. Consistent communication throughout the process, always willing and able to handle questions I had along the way (as this was my first business loan too). Will definitely be back in future!

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Bailey and Jaime at Loans One did a fantastic job in obtaining the funds I needed Super quickly.
They had my best interests at heart.
The efficient service is absolutely outstanding !!

May 2, 2025
Unprompted review

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