We ordered a gazebo for 1,600 euros in August 20234 and it never arrived. We heard nothing from them so got in touch (not an easy task!) and when they looked into my account they said they had tried to deliver it but noone was there so they took it back to the factory!! No email, no message, no warning of the delivery - nothing. Then, and only then, did they ask if i wanted my money back! I said i wanted the gazebo but they said i would have to order it again. I didnt get refunded until DECEMBER!!! Absolutely dreadful service - shame as their stuff looks nice but DO NOT ORDER FROM LOBERON.

I have bought many things from Loberon previously, and all have been absolutely fabulous. This chest of drawers however, is not up to their usual standard. It is too expensive for what it is. Thin wood, with plastic retainers. It was broken on arrival, but I suspect that is the courier. Such a shame as now I don't trust the quality. I think this should be more like £200 than £500.

We ordered 5 expensive items on the 7th November for delivery within 1-2 weeks. We were shocked to see that Loberon took payment twice. Having finally managed to contact customer services on the 20th, I was assured that reimbursement would be forthcoming. 2 weeks on and we have heard nothing, have not received money back and we have received no goods despite it being 4 weeks since the order. Repeated calls where we are informed that they are too busy to answer and after numerous unanswered emails to customer service and to Loberon Management, we are astounded that a company that retails such great items can care so little about their customers. It looks likely that we will have to take the legal route!

We ordered a large bookcase for delivery to France. The website said delivery 1 -2 weeks. After 3 weeks I chased it up and the item was delivered. One of the boxes was damaged and part of the bookcase was badly damaged inside the packaging.
I have e mailed and telephoned at least 7 times . I was told there would be an offer of compensation and if it was not acceptable they we send a courier to collect the item. I have not received any offer and I am really disappointed with the customer service.
The bookcase was over 2500 euros so expensive.
Loberon have photographs of the damaged packaging before it was opened and the damage to the bookcase.
I am have given the one more chance before taking legal action

I ordered 2 x armchairs and a Sofa along with a coffee table, dresser 2x side tables and 2 x poofs in July 2023.
They all arrived separately at various times however the sofa has still not arrived. After emailing Loberon customer services countless time I eventually got a reply stating that the carrier had lost my package. I think a sofa is rather more than a package. They offered no alternative just that a refund would be made.
I am extremely disappointed I have now sent 5 emails asking for them to arrange to collect the chairs as they are no use without the sofa and are still in their packaging. OR alternatively offer another sofa and guarantee delivery asap.
I still haven’t recieved a reply or the refund !!!
I have spent over €13000 this year on furniture and now feel completely let down by Loberon and not a valued customer at all.
I will not be using Loberon again, their customer service is non existent.

Livraison ultra rapide, montage très simple en quelques minutes , cette table sera un joli support pour mon barbecue de terrasse, belle patine de style brocante

What a useless company this is. Absolutely dreadful. I have so far, spent €820 trying to buy a parasol, and 41 days later I still don't have one.
First they sent the wrong colour, arriving 11 days after I ordered it, then I asked for a return, which seemed to be working, as someone came and gave me a receipt for the item. Then, summer was slipping away, so I just ordered another of the correct colour, knowing I was going to get a refund for the first one. Each parasol was €298 and shipping effectively €110.
Now, I haven't had a second parasol or a refund, so I am down €820 and have nothing to show for it, except sunburn. I haven't heard from the company for 10 days, despite my pestering them for some kind of resolution. At this point I would take a full refund and no parasol.
I wouldn't normally write a review for a company whose job was still incomplete, but since I figure that this could take years (we are already into the second month, remember) I may as well warn you now.
You expect decent treatment for this kind of money.
Avoid them like a disease.
=== Update ===
Le deuxième parasol est finalement arrivé le lundi 27 août, après l'avoir commandé le 11 (14 jours plus tôt).
Cela ne ressemblait en rien non plus à la couleur affichée sur le site Web. J'ai écrit à Loberon le 29 pour lui demander des explications, et jusqu'à présent je n'en ai aucune nouvelle.

J'ai reçu un remboursement pour le premier parasol. Donc au moins, je n'ai dépensé que 407 €. C'est un service client absolument épouvantable.
Il semble que la seule façon d'obtenir une réponse est d'écrire ici.

Dreadful …, I ordered garden furniture june 28 th it’s now August 7th and no delivery . The website states 2/3 weeks for delivery … in truth Luberon use that as the time they pass it to the delivery company . Who apparently take 2/4 weeks to deliver … so beware if you order a bulky item etc it’s at least 7/8 weeks … what’s shocking is the lack of honesty . If they declare this delivery time issue then the customer can choose accordingly . The customer service is non existent they simply say it’s with delivery …. This company need to take ownership of the complete supply chain …

After the company apologised and offered 100 euros compensation ….. STILL no delivery or contact from the delivery company ….. it’s garden furniture ordered June 28 th and it’s now August 21st. Still no delivery and soon the summer is finished ……. Why oh why can’t Loberon just call the delivery company themselves and give me an honest update …. ??

I made several purchases recently and they all arrived as described and without any issues. Many thanks!

DHL shifted the parcel to La Poste…therefore I got it in a timely fashion. Good p[lan!

Article non conforme et un second article où une ampoule a été reçue cassée.

I love Loberon and I have purchased quite a lot from them.The thing that let's them down is customer service if you do have an issue. It takes a long time for issues to be resolved and at times you get no answer at all.

Always a good delivery experience and high quality products -

This company doesn’t even deserve one star I swear. They don’t speak English. They have most dumb rules ever. They send broken set and if I return it. They repeat the same n refuse to replace even the broken pieces. Whoever making rules like this should have lost their brain somewhere.

Worst customer service ever!

Its been a bit of a nightmare ordering from you as I am not french and speak english. It is not even possible to understand you when calling you, as you have the instructions there in french only.

I last posted a review about this company in February. I ordered a mirror on 27th December and to date, it has still not arrived. I have sent a handful of emails to Customer Service and, they respond each time telling me it is in hand. After my last Trustpilot reveiw I was sent a reply from Loberon, assuring me that if I contacted Customer Service they would sort it out asap. I contacted them, they said they have received my request. This was in February and it is now April! It seems very simple to me, I ordered and paid for a mirror with this company, they either have to supply me with a mirror or give me a refund. Originally, I was told the delay was due to a change in warehouse and a logistics problem. Does it really take four months to fix this? This is a warning to anyone thinking of ordering anything, the products are lovely but the customer aftercare is shocking. What a disappointment.

Absolute worst company I have ever bought from, and I am an internet shopper. Ordered ornaments for my Christmas tree and a present for the hubby on 27 November. Their website shows delivery in 8-10 business days. So no problem right. Well now it is 17 December and they have still not shipped my items, BUT they have taken my money, so if I get my order, yeah I am sorted for Christmas 2022. People, whoever reads this, spare yourself the pain and suffering of handing over your money and then bickering with the company that gives you the run around. Shop ANYWHERE else. Avoid Loberon like the plague! If I could give less than one star I wouldhave.

Great products with some good discounts, I have always had good experiences with Loberon. The packaging my curtains arrived in was recyclable which is something I really appreciate.

Excellente, fabulous good service and reasonable cost

Excesively expensive. Not commited to avoid animal suffering and do not offer vegan options.