Terrible service
Terrible service. My son locked his keys in the car by accident. We called this company and asked if they could help. I started on the phone that I didn't want the doors wedged or pillow pumped! And that I wanted the lock picked. He said I don't know what method the technician uses but there will be no damage to the car! We agreed the price and I guy turned up with to pillow pumps and a long bar. I told the guy it's a vw it's dead locked you can't open it using that technique! He said there will be no damage and continued to Bend the top of the door out and try to open the door from the inside handle and guess what it wouldn't open! He then tried the back drivers side door to try and grab the keys off of the back shelf of the car. After failing again he said to me you need a proper lock Smith! 🙄 I thought that was exactly what you were. He then said sorry i cant help and left leaving both of the tops of both the drivers side doors bent out. I then rang the company to complain he replied no damage was caused to your car! My reply was well there obviously is I sent the guy picture proof of the damage. And he replied it's the tecs problem not there's?? And that if the Tec damaged your car it's up to him to pay for it so contact the tech! .... REALLY..... anyways long story short we got a licenced locksmith out 20 minutes later. And less than 2 minutes he had opened the door. He also couldn't believe that the first guy left the car like he did. And very kindly put it right for us. I'd just like to add I gave all the details to the operator on the phone before the visit. The actual guy that therd up said did I give the operator all the details of the car and the situation I replied yes I did! He then apologised and said he's always getting it wrong he's a nightmare 🤣 😂 my only advice IS, AVOID THIS COMPANY! DON'T WAIST YOUR TIME People. 😵💫