Local Plumbing Heroes Reviews 40

TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Call out fee after hours/emergency was $500 which is fair enough. My hot water cylinder in my apartment had burst and I needed a plumber out here urgently. What was ridiculous was the additional $... See more

Rated 1 out of 5 stars

Dropped a ring down a drain. $425 call out fee (steep, but ok..). Guy got there, looked at it for about 10 seconds before asking for another $1200 to retrieve the ring. With gear he had in his ute out... See more

Rated 1 out of 5 stars

We had kitchen drainage issue , water running slow to drainage pipe last week, so we called LPH, they sent a plumber next day, they cleaned blocked pipes and charged us $450. However, after dinner we... See more

Rated 5 out of 5 stars

Recently had an emergency plumbing issue in my home in the inner west and Local Plumbing Heroes came to the rescue. Not only were they prompt and professional, but they also took the time to explain t... See more

Company details

  1. Plumber

Written by the company

We offer affordable and reliable plumbing services in all areas in Sydney. No matter your location, our expert plumbers are waiting for your call, waiting to dispatch someone to your location immediately. We can handle all aspects of plumbing issues and operate at all hours of the day and night, ready to fix any emergency plumbing issue you may have. The next time you wake up to find that your toilet has overflowed, your hot water is no longer working, you have a leaking tap, or any other plumbing related issue, do not hesitate to call the team at local plumbing heroes and talk to a professional emergency plumber who can handle any job, big or small, and get your problem solved ASAP.


Contact info

1.9

Poor

TrustScore 2 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The worst compamy

The worst compamy, please do not provide any credit card detail for the booking', the guy arrived without tool and quoted one washer for $350 , i was too naive to trust our local plumber; without anything done, I was charged $218 on my credit card. I believed there are many good plumbers out there but this company will ruin it for all.

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this service

Avoid this service. Astronomical and inappropriate charges. $443.19 call out fee for just turning up - absolutely no service received.

Unethical and plumber turned up wearing slides and socks. Utterly unprofessional.

June 1, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute highway robbery

Absolute highway robbery. Needed a pressure valve changed on a hot water system. Was quoted $400 at 5pm and told the parts were on board and the plumber would attend in about 30min. Plumber did arrive charged us $330 and didn't have the part. Had to come back the following day and then charged a further $360 for 5min work. Outrageous, would NEVER use again.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

good experience

i recently called local plumbing heroes to come out to fix a leaking toilet they were very friendly. i had emmanuel who came out and did the repair. i asked him to check out a couple other things around the house and was very accommodating thanks again

April 4, 2024
Unprompted review
Rated 1 out of 5 stars

WARNING DO NOT USE this company

WARNING DO NOT USE this company, I was charged $4133 for a 40 min job. Ronnie changed 2 valves on a hot water system and 2 taps. Only quoted me for the valves so I gave him my credit card details however he failed to tell me it was $4133 in total. The quote and invoice were sent after he left the premises. Pursuing legal advise and dealing with Fair trading. STAY AWAY FROM THIS COMPANY

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

The service was efficient and reliable they responded quickly and arrived in no time definitely recommended

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

The plumbing heroes we all need

Recently had an emergency plumbing issue in my home in the inner west and Local Plumbing Heroes came to the rescue. Not only were they prompt and professional, but they also took the time to explain the issue and how they were fixing it. The service was top-notch, and the price was very reasonable. I'd highly recommend them to anyone in the needing reliable plumbing services. Five stars!

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great plumbing service

They came on the day they said they were going to come they come on the time they said they were going to come arrived on time. I would highly recommend

August 10, 2023
Unprompted review
Rated 1 out of 5 stars

We had kitchen drainage issue

We had kitchen drainage issue , water running slow to drainage pipe last week, so we called LPH, they sent a plumber next day, they cleaned blocked pipes and charged us $450. However, after dinner we trying to wash dishes and found the drainage was completely ed blocked , we rang LPH again, they sent another guy cane next day, they used video camera and cleaned the pipes again then charged us $1012. It was a minor issue, they are came twice, and charged $1462, this is too much for a small job.

April 4, 2023
Unprompted review
Rated 1 out of 5 stars

Not satisfied with LPH service

We've never felt this stupid and betrayed like this before in Australia. This is our very first time dealing with a plumber in Australia.
After seeing their website that mention: SATISFACTION GUARANTEED, RELIABLE, HONEST, AFFORDABLE, and google. We rang and trusted this company LPH and Ronny (the owner) to come to service our leaking shower tap 21/2/23 at 4-4:45pm.

I rang LPH/Ronny today and asked why he's charging us $1300, instead of $300?
He replied the reason why he charged us 3times the normal price because he came after hours emergency service.
We rang him 3:20pm yesterday. He came at 4pm and finish all work at 4:45pm. (He already charged us $165 for call out fee after hours. Normally no call out fee within business hours)
He came only to replace the cartridge ($35 Bunnings).

Very minor issue thats normally cost $250-$300. (I just got these quotes from other companies after LHP Ronny done the service at our unit).

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

The prices at local plumbing heroes are very reasonable and Ronnie did a great job at fixing a problem that other plumbers failed to correct. Thank you!

March 7, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look