Extremely Frustrating Experience — Misleading Upgrade Process and Lack of Flexibility
Experience Story:
On 02/27/2026, I tried to use Local Proxies for my project. Initially, I asked for a test of the service because it was advertised that they provide trial access for website and project owners. I even offered to share my project details to qualify for the trial. However, my request was denied, and I was asked to pay for a full subscription upfront.
I purchased the subscription, but the service did not meet my needs. I then requested an upgrade from the “Rotating Every 10 Minutes” plan to the “Rotating Every Request” plan. Instead of allowing me to upgrade based on the remaining days of my subscription, the support team insisted that I purchase a completely new plan at full price.
I repeatedly explained that I only wanted to pay for the remaining days of my current plan. Why should I be forced to buy an entirely new subscription with a full new month when I have unused days left? This process caused more than half an hour of wasted time, mental stress, and disrupted my work.
Even after multiple clarifications, the team kept offering unnecessary workarounds, complicated explanations, and insisted on full payment for a new plan. Their focus seemed to be on extracting as much money as possible rather than providing fair customer service.
I have over 10 years of experience in the internet field and work as a software engineer. I have used multiple proxy providers, and I have never encountered such a rigid, complicated, and customer-unfriendly process.
From my perspective, this experience demonstrates a lack of transparency, unnecessary complications, and poor customer support. I do not recommend this service for anyone looking for a straightforward, fair, and flexible upgrade process.
Rating: ★☆☆☆☆








