Will from Localsearch Cairns has saved us over $11k annually and still keeps us at the top of the majority of Google searches. We're dellighted with the service and he always checks in on us when he i... See more
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Do not use this service! As a small business (sole trader) I trusted these guys to make me a professional website and integrate the high SEO tools as they claimed. My website design was cheap looking... See more
Margaret Briggs has been my Local Search Consultant for 6 years now. Her professionalism, knowledge, drive, enthusiasm & communication is second to none! She always arrives with a big smile & i... See more
Company replied
Kailah from Localsearch has been our rep for many years. She has always given us great advice, and more recently helped set up a great website that ranks well. Our Google mybusiness profile was re... See more
Company replied
Company details
Written by the company
At Localsearch, we generate quality leads for Australian businesses with data-driven digital marketing. With over 30 years of experience and a proven track record of supporting 300,000+ businesses, we remove the guesswork from your marketing strategy. Our team will drive more clicks, calls, and leads by strengthening your online visibility. Reach out today for a free strategy meeting and discover how we can connect your business with more customers.
Contact info
138 Robina Town Centre Drive, 4226, Robina, Australia
- 1300 643 395
- enquiries@localsearch.com.au
- localsearch.com.au
3.9
Great
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lost money
Lost money, kept telling me to contact stripe, blamed me !stripe told me to contact them ! Really no idea as they told me my money was safe, you will lose money either during or definitely on the way out.After 7 weeks I will take my complaint to another level , still can’t get any documentation to right the loss off with my accountant ,they had the audacity to tell me to use my business insurance to claim the loss WTF.
Definitely do not use this poorly run organisation. No accountability they should not have access to people’s livelihood.I would give them a zero if I could.
October 15, 2025
Unprompted review
Reply from Localsearch
Hi Paul,
Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously. To help us investigate and resolve the issue promptly, could you please email the name of your business, along with any additional details, to our support team at support@localsearch.com.au This will allow them to review the matter thoroughly and follow up as soon as possible.
Sincerely,
The Localsearch Team
Happy to take money and 3 months later…
Happy to take money and 3 months later still haven't done anything and now want to keep all money and charge 12 months service when the will continue doing nothing. ACC has told them they have breached our contract but local search thinks they can steal our money
October 2, 2025
Unprompted review
Reply from Localsearch
Hi James,
Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously. Please know that we are reviewing the details and will address them as promptly and appropriately as possible.
Sincerely,
The Localsearch Team
Very poor company to deal with,
Very poor company to deal with,
After 10 weeks finally my website went live, so many errors, afters several attempts they still cannot get it right ,
Useless
September 10, 2025
Unprompted review
Reply from Localsearch
Hi Jack,
Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously. Please know that we are reviewing the details and will address them as promptly and appropriately as possible.
Sincerely,
The Localsearch Team
Local search promose the world and…
Local search promose the world and deliver your small business nothing but headaches . Promises they just cant deliver . The salesman spun a Web of lies Localsearch could Not deliver what I required . By very very carefull dealing with this organisation
August 13, 2025
Unprompted review
Reply from Localsearch
Hi Ben,
Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously. To help us investigate and resolve the issue promptly, could you please email the name of your business, along with any additional details, to our support team at support@localsearch.com.au. This will allow them to review the matter thoroughly and follow up as soon as possible.
Sincerely,
The Localsearch Team
Local search refuses to remove a false review.
Local search refuses to remove a bad review even though Google revoved a review from the same person, this review from a person that I have never even spoken to, claiming that I am the rudest person ever. I did speak to her husband within minutes of finding out that my best mate had died,(hence probably didn't sound too chirpy) which I explained and he seemed to understand.
Our reviews from honest long term customers are a true reflection of me and my business, not from a 2 minute random phone call!
I have phoned and emailed, heard zero back, I resorted to this review!
Still refusing to remove this totally false review.
August 31, 2024
Unprompted review
Reply from Localsearch
Hi,
Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously. To help us investigate and resolve the issue promptly, could you please email the name of your business, along with any additional details, to our support team at support@localsearch.com.au? This will allow them to review the matter thoroughly and follow up as soon as possible.
Sincerely,
The Localsearch Team
Truly disappointed in the service we…
Truly disappointed in the service we have received, won't be renewing again
July 25, 2025
Unprompted review
Reply from Localsearch
Hi CLR Electrical
Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously.
Please know that we are reviewing the details and will address them as promptly and appropriately as possible.
Sincerely,
The Localsearch Team
New Website by local search
Having a meeting with Angus he had time to listen to what I wanted to achieve with regards to new business. He advised on a few pointers, and I accepted the construction of a new website by Angus and the team at local search. The step-by-step notification on the progression on the website has been really good. I am sure this next step with the team at local search will increase my customer base. Thanks Angus and team, great job so far.
July 16, 2025
Unprompted review
Reply from Localsearch
Hi Kevin,
Thank you for your 5-star review! We're so glad to hear that Angus took the time to understand your goals and offer helpful advice. It’s great to know you’ve had a smooth experience with the website process so far. We’re excited to see the results once your new site goes live!
Many thanks,
The Localsearch Team
Great experience meeting with Alicia…
Great experience meeting with Alicia from local search today and I am very confident that my business will now grow. Very thorough and professional. I can’t wait to see the results. Thank you!
June 19, 2025
Unprompted review
Reply from Localsearch
Hi Trent,
Thank you for your 5-star review! We’re so glad to hear your meeting with Alicia was a great experience and that you're feeling confident about your business growth. Her digital marketing expertise truly reflects the level of service we aim to deliver at Localsearch.
We’re excited to see the results too and look forward to supporting you on your journey!
Many thanks,
The Localsearch Team
What an amazing experience I’ve had…
What an amazing experience I’ve had after many years in business and struggling to find a proper company to build me a proper website. I finally found Brodie with local search and I’ve had such a great experience that I also brought my other company along for the ride and got them to build a website for it as well, even though things were going okay with the previous website these guys have just blown it out of the water Thank you so much. Look forward to a prosperous future and highly recommend them
June 5, 2025
Unprompted review
Reply from Localsearch
Hi Jerry,
Thank you for the 5-star review! We're so glad to know that Brodie and the team were able to deliver websites that support both of your businesses.
Here’s to a successful future ahead, and thank you again for your recommendation!
Many thanks,
The Localsearch Team
Don’t trust this company
Don’t trust this company ! Will
Tell you verbally it’s a month to month contract , then when you try to cancel they tell you signed a 12 month agreement. Also I checked my website no new content was added from December until the end of May
June 3, 2025
Unprompted review
Reply from Localsearch
Hi Robert,
Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously.
To help us investigate and resolve the issue promptly, could you please email the name of your business, along with any additional details, to our support team at support@localsearch.com.au? This will allow them to review the matter thoroughly and follow up as soon as possible.
Sincerely,
The Localsearch Team
Kylie made a genuine effort to understand my business.
Kylie was terrific. Explained the options and genuinely made an effort to understand the opportunities for the business.
May 29, 2025
Unprompted review
Reply from Localsearch
Hi Michael,
Thank you for your great review! We're so pleased to hear that Kylie took the time to understand your business and clearly explain your options. Her dedication is exactly what we aim for at Localsearch.
We look forward to supporting your continued success!
Many thanks,
The Localsearch Team
Everything was explained well
Everything was explained well, with all discussion open and helpful.
May 20, 2025
Unprompted review
Reply from Localsearch
Hi David,
Thank you for your great review! We're so pleased to hear that everything was explained clearly and that the discussion was open and helpful. Providing transparent and supportive service is what we strive for every day.
We look forward to being a part of your continued success.
Many thanks,
The Localsearch Team
Quick and efficient
Leanne is consistently quick and efficient. She has a great understanding of what's important to a person in the moment and does everything she can to help you overcome the problem. She is a true asset to your company.
May 12, 2025
Unprompted review
Reply from Localsearch
Hi Renine,
Thank you for your wonderful review! We’re so pleased to know that Leanne has aligned strategies with your business needs. Her dedication to helping clients overcome challenges is exactly what we strive for, and we’re proud to have her as part of the team.
We look forward to continuing to support you and your business.
Many thanks,
The Localsearch Team
Scammers in broad daylight!!!
Unfortunately I didn't read these reviews till I got caught in the con. Like most of the reviews, I too was lied to. Told later that I was stuck in a 12 month term which was NOT in the verbal or written agreement upon signing, now I'm in the process of lodging a complaint with fair trading and NSW tribunal. I would encourage everyone who was caught in their lies to do the same.
January 28, 2025
Unprompted review
Reply from Localsearch
Hi Melissa,
Thank you for taking the time to share your feedback. We want to assure you that we take this matter very seriously.
Please know that we are reviewing the details and will address them as promptly and appropriately as possible.
Sincerely,
The Localsearch Team
Reply from Localsearch
Hi Veronica,
Thank you for your kind words! We’re so pleased you’ve had a positive experience with our friendly and knowledgeable team. Delivering helpful and supportive service is exactly what we aim for every day.
We look forward to being a part of your continued success.
Many thanks,
The Localsearch Team
Excellent service and advice when…
Excellent service and advice when purchasing a new mower. I have been a customer for a few years and had equipment repaired and serviced here. The only Briggs and Stratton true sales, service and parts dealer left in town. All staff are friendly especially Joan.
April 17, 2025
Unprompted review
Reply from Localsearch
Hi Dave,
Thank you for your feedback. We’re glad to hear you’ve received excellent service, but we believe this review may have been intended for a different business.
We appreciate you taking the time to share your experience and hope you're able to connect with the correct business.
Many thanks,
The Localsearch Team
Improving our Footprint
Easy to deal with and to help us improve our footprint, putting our business out there for everyone to see.
April 16, 2025
Unprompted review
Reply from Localsearch
Hi Hothams Sand Soil & Gravel,
Thank you for your great review! We’re so glad to hear that the process has been easy and that we’ve been able to help improve your online presence. Supporting local businesses is what we’re all about!
We look forward to continuing to work with you and helping your business succeed.
Many thanks,
The Localsearch Team
Local Search Keeps us up to Date
Atilla keeps in regular contact to make sure that everything is going well and to make sure that we are happy with how everything is going. He also keeps us up to date with the latest offers and technologies available to us.
March 21, 2025
Unprompted review
Reply from Localsearch
Hi Nicole,
Thank you for your great review! We’re so pleased to hear that Attila has been consistently checking in and keeping you informed. Staying connected and up to date with the latest technology is all part of how we aim to support your business success.
We truly appreciate your feedback and look forward to continuing to work with you!
Many thanks,
The Localsearch Team
Hans is awesome to deal with and makes…
Hans is awesome to deal with and makes understanding the process of advertising easy!!
March 18, 2025
Unprompted review
Reply from Localsearch
Hi Jaci,
Thank you for your awesome review! We’re so glad to hear that Hans has made the advertising process easy for you.
If you ever need any help, we’re always here to assist!
Many thanks,
The Localsearch Team
As always have my expectations being…
As always have my expectations being met. Excellent Customer Service by Scott.
March 11, 2025
Unprompted review
Reply from Localsearch
Hi Oliver,
Thank you for your kind review! We’re so pleased to hear that Scott continues to meet your expectations with excellent customer service.
If you ever need anything, we’re always here to help.
Many thanks,
The Localsearch Team
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