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Locauto Group - Grosseto Reviews 

437
TrustScore 4.5 out of 5

4.6

Via Aurelia Nord 17, 58100 Grosseto, Toscana, IT


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Rated 5 out of 5 stars

Easy pick up and drop off! All transparent and without any hidden costs! I’ve booked car with total insurance, all went smoothly staff super friendly and helpful. Only the price was a bit expensive... See more

Company replied

Rated 5 out of 5 stars

Good communication reasonable price for a late rental booking. Car good quality and no issues. Easy and hassle free drop off service

Company replied

Rated 4 out of 5 stars

Everything fine, except that there was not a drop of windshield cleaning liquid. In some situations, it can become fairly dangerous.

Company replied

Rated 5 out of 5 stars

We had rented a car in Grosseto order to go to Saturnia Hot Springs for 2 days. Our train from Lucca didn’t arrive until after their closing time on Saturday of 1pm. We called and the agent Dorote sai... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Grosseto in via Aurelia Nord,17 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E' possibile riconsegnare fuori orario previo accordo con l'Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero 05641793502 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Risparmia tempo ed evita code con lo Smart Check-In: il noleggio veloce e sicuro.


Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

437 reviews

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4.6

All reviews

(437)

61,764 reviews in the last 12 months

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Rated 4 out of 5 stars

It was great!

It was great, the car was fine, nothing fancy, good fuel consumption, just DON’T use discovercars.com they gave us the wrong directions! And I don’t mean like 300 feet away, I mean the other side of town! But we had a very friendly local take us there free of charge! Locauto was great, just next time we will be ordering directly from Locauto and not from 3rd parties.

September 16, 2025
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Reply from Locauto Group - Grosseto

Thank you for your feedback! Our customer's reviews are important for us to improve the quality of the service provided. See you on the next rental, Gaia

Rated 5 out of 5 stars

It was an easy transaction

It was an easy transaction. The car was ready when we arrived. The car worked great for our needs, and the return was simple. Also the price was very reasonable.

September 13, 2025
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Reply from Locauto Group - Grosseto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Everything awesome - Thx

Very patient and very friendly. The employee was very committed. I would use Locauto again

August 3, 2025
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Reply from Locauto Group - Grosseto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Inglese!

Inglese por favor

July 19, 2025
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Reply from Locauto Group - Grosseto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 4 out of 5 stars

Directions to pickup

We asked for you biggest estate and got it which was great. Bookings.com directions to pick up are incorrect. I would fix that though.

July 21, 2025
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Reply from Locauto Group - Grosseto

Thank you for your feedback! Our customer's reviews are important for us to improve the quality of the service provided. See you soon, Gaia

Rated 4 out of 5 stars

Hi there

Hi there. Yes quite happy with the experience. From start to finish. No waiting, attendant was pleasant, thorough and processed us in no time. Will definitely recommend

June 6, 2025
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Reply from Locauto Group - Grosseto

Thank you for your feedback! Is there anything would you suggest we improve? See you soon, Luca

Rated 5 out of 5 stars

Extremely Accommodating.

They were extremely accommodating arranging the drop off and pick up of the vehicle at our hotel. That was very helpful and appreciated. The only suggestion would be to add toll road transponders to all rental vehicles.

June 3, 2025
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Reply from Locauto Group - Grosseto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 2 out of 5 stars

Link to the pick up location was WRONG

Link to the pick up location was WRONG! I lost over one hour to find the rental office in Grosseto!

May 29, 2025
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Reply from Locauto Group - Grosseto

We are sorry to hear this Mariusz. We’d like to learn more about your specific situation and make things right. Please get in touch with our customer center department through our website: http://www.locautorent.com/customerservice our Staff will help you to solve your issue. Thanks, Gaia

Rated 5 out of 5 stars

Easy going rental

The Lady spoke perfect English, explain the rental conditions very clear, helped us to get the best car according to our needs.
No problems with the car, we used the rental daily, easy to put the fuel.

May 27, 2025
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Reply from Locauto Group - Grosseto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Had a great experience

Had a great experience. We got a great SUV. And both pick up and drop off was very smooth..

April 20, 2025
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Reply from Locauto Group - Grosseto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

prompt

prompt, professional, friendly service at beginning and end of contract, thank you!

April 18, 2025
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Reply from Locauto Group - Grosseto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

Spot on

Customer service was spot on.
Car was excellent.
Location of car rental was only 300 metres from train station.
Overall a very easy and positive experience, would highly recommend and would use again.

March 28, 2025
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Reply from Locauto Group - Grosseto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Grazie mille from gli Americani

We had a wonderful experience with Dorotea (Dorothea)! Thank you very much. If we could give ten stars, we would. We were in Grosseto for a wedding last summer and needed to exchange the car which we had rented in Rome. We were kind of desperate and arrived at the station just as it was closing (1800, I think). Even though it was closing time and she had probably already worked hard all day, Dorotea was so kind and friendly and professional - she willingly stayed to help us (probably until 1830!!) - she located a great car(a beautiful yellow stick-shift/manual which we named the Bumblebee) and helped us quickly get through the necessary paperwork. My wife and I did not know whether a car would be available, and we were stressed for sure driving around Grossetto for the first time, and Dorotea put us as ease with a very calm, friendly, good-humored and professional - and COMPETENT - demeanor and excellent behavior. We left with a great car and it made the rest of the day so much better. We look forward to stopping at this Locauto whenever we are back in Tuscany/Grosseto. Highly recommend this location of Locauto - and grazie mille to Dorotea!

July 10, 2024
Unprompted review
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Reply from Locauto Group - Grosseto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 1 out of 5 stars

Uncleaned inside/outside. Multiple scratches

This car was delivered extremely dirty inside and outside. The outside was full of scratches and damages to the rims. No offer in Grosseto to clean the car,give me another or give a discount.
The return rental station in Verona was chocked to see the condition of this car, stating it violated company policies.

November 2, 2024
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Reply from Locauto Group - Grosseto

We apologize for your rental experience. Please get in touch with the customer center department through our website: http://www.locautorent.com/customerservice our staff will help you to solve your issue. Thanks, Anna

Rated 5 out of 5 stars

Excellent service.

Warm, friendly, efficient greeting and excellent service.

October 27, 2024
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Reply from Locauto Group - Grosseto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Professional and friendly

As always, very professional and friendly. Thank you! We will come back for sure. Ciao e a presto

October 10, 2024
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Reply from Locauto Group - Grosseto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Great service

Great service great car super easy and fast very helpful people

September 30, 2024
Locauto Group - Grosseto logo

Reply from Locauto Group - Grosseto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

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