Locauto Group - Roma Termini Stazione Ferroviaria Reviews 

Excellent car and the best service.

Pick up and drop off was quick easy and pleasant. Both Rome and Firenze personnel were helpful, kind and understanding seeing we had two small children. Highly recommend failure.

I picked up a car from Rome Termini. I’ll be honest I always look through reviews prior to booking and I was concerned at other customers experiences. However i needn’t have worried. I saw two members of staff - the first on arrival - Beatrice who completed everything , no hard sell, talked to us about our destination and she was lovely - excellent English and a kind lady. I knew exactly what I was paying for. Then another person showed us around the car and helped navigate Rome. He was so thorough - I’ve never been shown where the car documents are or where the spare tyre is. Handed over the car at the end of the trip - no hidden extras , no charges
Great price, great service - would recommend- I had a flawless experience
Thank you

Easy pick up and return.

Great experience! Would definitely rent from Locauto again. After having a bad experience in the past renting in Italy, Locauto was seamless. The car was in great condition and a new model. Highly recommend.

I had a great experience with Locauto. The pickup at Termini was quick and hassle-free, and returning the car at Fiumicino Airport (FCO) was just as easy. The staff was friendly and professional, and the car was in excellent condition. Everything went exactly as expected. I would definitely rent from Locauto again!

Very helpfull and clear.

It was an excellent customer experience. The staff has been really helpful and efficient.

Straight forward renting process, pick up and drop off was easy and fast, great selection of cars and I was given a good alternative. Over all q great experience, And I would definitely do it again.

Loved the experience all was easy and fun and user friendly

Very efficient and helpful service

great service,all the staff were helpfull and the car was good

good fluent service at desks exit and entry was good, the surcharge given for upgrade because requested fiat panda with airco was not available was far beyond decent

Very kind and efficient staff. I had good suggestions on everything. They really care about their clients. It has been already several times in few years I used Locauto rent in Rome and I decided to make a proper review now. They absolutely deserve it, always the best service!

Our Panda was perfect for our honeymoon. Locauto was easy to deal with and helpful when required

Quality vehicle of the type promised. Luca, an associate at this location was very helpful and accomdating.

All the staff were so nice, excellent service !! I will recommend Locauto to my friends.

Fast good people

The service that I recived was fantastic and the car was in optimal conditions. The price was well

I like the friendliness of the staff but they failed in dealing issues. The gas tank wasn't full when I rented the car. Because I was in a hurry when it was time to return the car, I returned it in full tank instead. I informed Alexis the staff who assisted me. He advised me that he will advised the manager and will then process the refund for the excess petrol. I also emailed them about it, I was advised that my rental agreement was closed already by their colleague or maybe Alexis. For their convenient they just close my rental agreement, ignoring my report. Good service is caring for the customer in all areas big or small and making effort to resolve all issues. I got a good service on the time I pick up the car but bad service on the time I return the car. Until now, I have not receive my petrol refund its been 37 days already.