I use Lockhart Catering exclusively for cutlery for our business. We are a food factory with some 50 plus employees and get through some supplies but Lockhart offer a variety of ranges that suit our... See more
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See what reviewers are saying
Wanted a very small saucepan in which to produce small amounts of sauce, gravy, etc. Never dealt with Lockhart Catering Equipment before, but found them a good supplier with a next day delivery. Min... See more
Website UI is poor, the pages crashes, lags, especially when scrolling down the list of products. Product specs on some lines have minimal information. Using key words on the search engine does... See more
I needed to get the buttons for my Chaud Devant jackets - the buttons weren't available on the website but this was dealt with efficiently by support staff. Also I had to change the shoes to the ne... See more
Economy Plain 18/0 Stainless Steel Table Fork
(2)
Wedgwood Connaught Bone China White Leigh Teacup 17.5cl
(2)
Economy Plain 18/0 Stainless Steel Teaspoon
(1)
Genware Saffron 18/10 Stainless Steel Teaspoon
(1)
Bucket Wringer Combo 25ltr Red
(1)
Sunnex Clear Plastic Measuring Jug 1ltr
(1)
Prepara Chopping Board Polyethylene White 61x44x1.2cm
(1)
Economy Plain 18/0 Stainless Steel Dessert Spoon
(1)
Mirage Melamine White 1/2 Gastronorm 200mm Deep
(1)
Robert Scott Hygiemix Prairie Mop With Scourer Yellow 340g Py Washable
(1)
Company details
Written by the company
Pick up everything you need to run a successful catering equipment business at Lockhart Catering. Whether you run a pub, restaurant, hotel or catering company, you'll find a huge range of kitchen equipment and accessories to ensure business runs smoothly. From glassware to dishwashers, chefs uniforms to crockery, get kitted out with all the essential catering supplies.
Lockhart Catering Equipment
Written by the company
- We're committed to consistently improving service!
- We're 100% dedicated to delivering & improving upon the best customer service to you, our valued customer. The way we do this? By acting on the real feedback we receive.
30 Day Money Back Guarantee
To provide you with complete piece of mind when you order products from Lockhart Catering Equipment we offer a 30 day money-back guarantee should you subsequently decide that the products no longer meet your requirements.
The products simply need to be returned to us within 30 days of purchase, unused, undamaged and in their original packaging. Once their condition has been checked and verified by us we’ll issue you with a refund.
Contact info
Lockhart House, RG7 4XE, Reading, United Kingdom
- 03701 678678
- websales@lockhartcatering.co.uk
- lockhart.co.uk
4.1
Great
700 reviews
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had basic payment issue
Had payment issue - a lockharts problem - 10 year customer - card refused...
sales:
Inept ,unhelpful , evasive - dropped on hold - don't want the business...is customers problem
credit control:
legends! couldn't have been more helpful - polite - understanding all those customer service things - problem escalated- issue resolved
seems payments going through fine out of my bank ... multiple times for one order
It shouldn't be that hard to order/pay forcups n saucers!
October 26, 2022
Unprompted review
Reply from Lockhart Catering Equipment
Hi Dougal, thank you for your feedback. apologies for the issues you've experienced with your order on this occasion, although it's great to have some positive feedback about our Credit Control team and I'm happy this issue was eventually resolved for you. I have forwarded your experience to our Customer Service team leader to see how we can improve in this area moving forward. Once again, apologies for any inconvenience and please don't hesitate to reach out to us on Live Chat or ring us on 03701 678678 for any other enquiries. Thanks, Simon.
Supposed to be nxt day delivery but…
Supposed to be nxt day delivery but arrived 3 working days later. Told there was a courier strike bit nothing on websote when it took my.money for next day delivery. Refund of next day delivery fee declined by customer service!
October 25, 2022
Recommended!
I've used Lockhart before, the products are superb. Buying online could not be easier, communication and delivery are first class.
October 21, 2022
Real mess
Real mess. Item has 5 to 6 day lead time on your site.
Then I get an email that is not in stock and need to be ordered.
Then, after two weeks I get an email that item is out for delivery. After not receiving it, I call the custmer service that another two weeks need to be waiting and I am not sure if that one is accurate. What a mess!
October 20, 2022
Great product great service I’m very…
Great product great service I’m very happy thank you
October 18, 2022
Ordered 2 salad spinners by mistake at…
Ordered 2 salad spinners by mistake at £223.00 i have have to pay £30.00 restock charge, when this item is unopened, undamaged in a perfectly sellable condition.
October 14, 2022
Great company
Great company to deal with. I was excited to receive these platter plates and they came extremely quickly, well package and delivered with care. So pleased with the quality!
October 3, 2022
GREAT FIVE STARS
October 3, 2022
queen sheela
Always Lockhart delivery is on time never had a complain good service provided everything came what was ordered thank U
September 30, 2022
wrong zise staff
I places the order and some came last week and some came yesterday. half of the staff is the wrong zise
September 30, 2022
Broken ceramic dishes.
I ordered ceramic dishes.
They arrived badly packaged & broken.
I called customer service to report & was informed they were dropped into our mail room x2 days, back & Could not be refunded due to policy.
I had not received any notification of delivery or any live tracking information:- as this is NOW standard for just about any & all on line orders/deliveries.
I was advised they send a "Email, to say its out for delivery - but not when !!! ...LOCKHARTS:- all deliveries are out post dispatch, IT THE WHEN BIT THAT IS ACCTUALLY "DELIVERED" THATS IMPORTANT !! ..the world has moved on in this sector, and time your couriers did the same !
On a brighter note :- customer service reluctantly ,agreed to refund for the broken goods, hence upped rating to two star.
September 29, 2022
Just find it expensive compared to…
Just find it expensive compared to other catering websites. We used to buy everything from Lockhart, but now only items we can’t get from elsewhere. It is strange that you don’t check rivals prices as, invariably you are more expensive and sometimes by a long way.
September 14, 2022
KCCC Beckenham
very quick deliver of stock
wrong handle
or
wrong Mop head
what you can do it???
September 13, 2022
Very helpful after wrong item delivered
September 9, 2022
Great service and quick delivery
September 8, 2022
HI we are facing difficulty as we are…
HI we are facing difficulty as we are not receiving our delivery which we are waiting from last 3 weeks.
Its due to strike of parcel force but lockhart should have another way out to sort out this problem not only waiting parcel force team come back on normal situation and make deliveries.
Thanks
September 7, 2022
Reply from Lockhart Catering Equipment
Hello and thank you for your feedback. We apologise for the issues you've experienced on this occasion. As you've mentioned, carrier industry action has delayed certain deliveries over the past 10 days and we've been working closely with customers to resolve these issues. I have spoken to your account team and understand they have been in contact to rectify this issue. If you have any other queries at all, please get in contact with your account support team on 03701 623623. Thanks, Simon.
We had items that were delivered…
We had items that were delivered damaged and the customer service team were very quick in responding.
August 24, 2022
Reply from Lockhart Catering Equipment
Hi Sophie, thank you for your feedback. We're glad to hear our customer service were quick to resolve the issue with your delivery on this occasion. Since the comments for this review feature a fairly positive resolution, we've asked our dedicated account team to reach out to you directly to see how we could have got this review from a 1-star up to a higher rating. Kind Regards, Simon.
1 item Missing from Delivery
1 item Missing from Delivery
no replacement or refund offered
1 Damaged item no replacement or refund offered
No help from customer service just a poor attitude to a new customer
Won’t be returning
August 18, 2022
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