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Locksley Law Solicitors Reviews 

4,632
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 4,604 reviews, reviewers had a great experience with this company. Customers frequently mention that the team keeps them exceptionally well informed with clear, detailed updates throughout the entire process. People also appreciate the simple and seamless user experience, noting that professionals handle paperwork efficiently without causing any unnecessary stress. Some reviewers were not happy with the lengthy waiting times and continuous delays experienced while waiting for their claims to be fully processed. Consumers additionally noted frustrating difficulties regarding communication, mentioning slow responses or a complete lack of updates from staff once their cases were submitted. A few people also felt that it took far too long for representatives to get back to them with meaningful information.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast, efficient, and professional assistance... See more

Response time

Clients share positive opinions on response time, noting that reviewers are consistently kept informed of... See more

User experience

Consumers find user experience to be very positive, highlighting an easy-to-use website and a seamless... See more

Claim

Customers had ambiguous experiences with claim processing, showing a mix of satisfaction and frustration.... See more

Customer service

People report positive experiences with customer_service, consistently praising the strong communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good communication and updating of progress. But I hope I don’t have to pay any hidden charges and fees.

Company replied

Rated 4 out of 5 stars

Keeping me informed with clear updates. Fed up waiting for my claim to be processed seems to be going on forever.

Company replied

Rated 3 out of 5 stars

I can only give 3 stars at the moment, as the claim is still ongoing. However, so far, these Solicitors have communicated with me via email, every step , showing professionalism in how the claim is be... See more

Company replied

Rated 5 out of 5 stars

The company has been very good at keeping me up to date with how the claims are going .I certainly wouldn’t have been able to do this on my own , looking forward to a positive outcome .

Company replied


Company details

  1. Legal Services

Written by the company

We are Expert Consumer Lawyers – Helping our clients challenge unfair finance agreements. We help our clients pursue refunds for mis‑sold finance agreements through a No‑Win, No‑Fee arrangement. Contact us to find out whether your agreement may be unfair.


Contact info

Promotion box for Locksley Law Solicitors

Click below to find your past agreements

You could be owed £829 per agreement. Average 2.5 claims per client.

3.9

Great

TrustScore 4 out of 5

5K reviews

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3.9

All reviews

(4,632)

4,630 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easily accessible

Easily accessible

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Good Afternoon,

We appreciate you taking the time to share your positive experience with us. We are glad we could assist you.

Rated 3 out of 5 stars

Long gaps with no communication or…

Long gaps with no communication or updates and no indication of completion date at all

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Le Clere,

Thank you for leaving us a review based on your experience so far.
We take all feedback seriously and are committed to improving our service.

If you could please contact our team on 0330 127 1950, a member of our team can discuss your concerns further.

Kind regards,

The Locksley Law Team

Rated 5 out of 5 stars

Brilliant costumer service

Brilliant costumer service, keeping customers well informed at all time

April 2, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Dawn,

Thank you for your fantastic feedback! We are so pleased to hear that our customer service kept you well informed throughout your experience with us.

Rated 1 out of 5 stars

I didn't even sign up for assistance…

I didn't even sign up for assistance from this company. I was tricked into sending them information I thought I was giving to someone else. I've tried to tell them I didn't want their services but they just continue to ignore me.

March 20, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Wood,

Thank you for taking the time to share your feedback.

We are sorry to hear that you were dissatisfied with our service.

We take all feedback seriously and are committed to improving our service.
A member of our team will be in touch with you shortly to discuss your concerns further.
Alternatively, please feel free to contact our team directly on 0330 127 1950.

Rated 5 out of 5 stars

They kept me informed every step of the…

They kept me informed every step of the way

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Hello,

We are so pleased to hear that we kept you updated throughout the entire process. Thank you for taking the time to share your positive feedback with us.

Rated 2 out of 5 stars

Information

Had no notification from you at all

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Geoff,

Thank you for taking the time to share your feedback.

We take all feedback seriously and are committed to improving our service.

If you could please contact our team on 0330 127 1950, a member of our team can discuss your concerns further.

Kind regards,

The Locksley Law Team

Rated 1 out of 5 stars

I don't want anything to do with you

I don't want anything to do with you

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Newlands,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

We take all feedback seriously and are committed to improving our service.

A member of our team will contact you shortly to discuss further.

Alternatively, you can contact our team on 0330 127 1950.

Rated 4 out of 5 stars

You keep me posted.

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Vivienne,

Thank you for your kind words. We are delighted to hear that you appreciate our communication. We strive to keep our clients informed every step of the way.

Rated 5 out of 5 stars

Dealing with enquiries on time and…

Dealing with enquiries on time and responding to queries on time.

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Olufemi,

We're so glad to hear that our prompt responses to your inquiries were helpful. We always aim to provide timely assistance.

Rated 5 out of 5 stars

Very impressive work and prompt…

Very impressive work and prompt response.

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Gurung,

We are so pleased to hear you had a positive experience. Thank you for your feedback; we truly appreciate your kind words about our impressive work and prompt response.

Rated 5 out of 5 stars

Locksley Law Solicitors are a no…

Locksley Law Solicitors are a no nonsense company that’s for sure. They are currently acting on my behalf and have kept me up to date every step of the way , outstanding.

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Davies,

We are so pleased to hear that you are satisfied with our services and the consistent updates you've received. It's wonderful to know we've met your expectations.

Rated 5 out of 5 stars

Easy

Easy and convenient

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Jade,

Thank you for leaving us a review based on your experience so far. We appreciate your positive comment.

Rated 5 out of 5 stars

Locksley law are brilliant

Locksley law are brilliant

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Beards,

We're so happy to hear such wonderful feedback! We truly appreciate you taking the time to share your positive experience with us.

Rated 5 out of 5 stars

Just keeping me updated

Just keeping me updated

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear David,

We appreciate you taking the time to provide your feedback. We are always working to improve our communication.

Rated 5 out of 5 stars

Great staff go the extra mile

Great staff go the extra mile

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Donna,

We're so glad to hear our team went above and beyond for you. We truly appreciate your kind words and positive feedback!

Rated 5 out of 5 stars

They were great from start to finish

They were great from start to finish

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Aileen,

We are so pleased to hear you had a positive experience with us from start to finish. Thank you for taking the time to share your feedback!

Rated 5 out of 5 stars

Cucumber service is excellent Customer…

Cucumber service is excellent Customer is helped every time

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Fisher,

Thank you for your kind words. We are so pleased to hear that our service has been excellent and that you feel well-supported every time you interact with us.

Rated 5 out of 5 stars

Fine service

Consistent information given updates regularly sent

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Holmes,

Thank you for your feedback. We are happy to hear that you found the information consistent and received regular updates. We appreciate you sharing your positive experience.

Rated 5 out of 5 stars

Great service excellent customer…

Great service excellent customer communications

July 31, 2026
Locksley Law Solicitors logo

Reply from Locksley Law Solicitors

Dear Mr Taylor,

We are delighted to hear that you received great service and excellent communication. Thank you for your positive feedback!

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