Lockwood Smocks Reviews 

214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship, premium materials, and outstanding durability of the authentic British-made clothing items. Many people also highlight the extremely friendly communication, helpful guidance, and special touches like handwritten notes included with every single order. Purchasers feel that the products are built to last a lifetime and provide fantastic protection in harsh weather. Some reviewers were not happy with the sizing, noting that certain items can run small and occasionally require an exchange for a bigger fit. Despite this minor inconvenience, shoppers consistently appreciate the prompt customer support, extremely easy return process, and overall dedication from the team.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality and British... See more

Quality

Customers report deep satisfaction with the exceptional quality and craftsmanship of the garments. Reviewers... See more

Service

Consumers find service to be positive from start to finish, highlighting professional communication and fast... See more

Staff

People report positive experiences with staff, highlighting world-class customer service and exceptional... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Possibly the best wet weather jacket money can buy. On top of the faultless functionality and high quality construction, you’re buying a brand with an ethos .. British tradition, British mater... See more

Rated 5 out of 5 stars

The service from start to finish has been exceptional! The jacket is real quality, top notch. I thought it was going to be like a most gortex coats but it's a proper coat. The only negative if it i... See more

Rated 5 out of 5 stars

I brought my victoria gilet from lockwood after following their story on Instagram, as I believe in what they are doing and wanting to support them. I have many country clothes and gilets from... See more

Rated 5 out of 5 stars

Very fast delivery, and the handwritten card was a lovely touch. I love my new gilet. It keeps me perfectly warm and feels like high quality. Unfortunately, I wasn’t aware of the additional taxes an... See more


Company details

  1. Clothing Store

Written by the company

Lockwood Smocks was founded with a simple idea. To make honest, hardwearing country wear that stands the test of time. Every smock we produce is proudly made in Britain, combining traditional craftsmanship with thoughtful design for life outdoors. We take pride in doing things the right way, using quality materials, fair production, and attention to every stitch. Our roots are in the countryside, and our community is at the heart of what we do, from loyal customers to the local makers who bring our garments to life. As a veteran-founded brand, integrity, resilience, and reliability guide everything we make. Whether you’re out in the field, at the coast, or simply enjoying the everyday, Lockwood Smocks are built to serve you well for years to come. Honest clothing. British made. Built to last.


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

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4.9

All reviews

(214)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Better than I expected - very happy

Bought the quarter zip and loved it from the moment it arrived. feels so comfortable and smart. Have had so many comments from people asking me where it came from. Going to get more as presents for Christmas. Service was excellent.

August 25, 2026
Rated 5 out of 5 stars

Lovely smock

Lovely smock, I ordered 3, the Falklands, Churchill and the Brecon. There unbelievable quality really well made, feel like there will last forever so go buy your last ever coat. And Jacob is a character. Answers all questions quickly really love his work can’t wait for more.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Wow wow wow

Wow wow wow. I could not recommend this brand enough, the customer service I received was second to none and Jacob himself was the definition of what customer service should be. He went above and beyond to ensure I could get a smock Jacket for my dad in time for me to give it to him for his 60th and I could not be any more thankful.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Message Jacob with a question I live in…

Message Jacob with a question I live in Australia instant response then Jacob sent me some photos of him in the Falklands Smock Medium Jacob is similar size to me! Now that is great customer service Then when it arrived Wow just Quality Quality Quality
Highly recommend Lockwood Smocks

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, excellent communication, updates on delivery etc.
The quality and fit of the Harlequin polo top is perfect .
I will definitely be buying more in the future.
Buy British
God save the King

August 7, 2026
Rated 5 out of 5 stars

Quality product and great service

I received an e mail asking if I would like the items sent separately or together as there was a slight delay with one item which I thought was nice as I had the choice. When the items arrived they were in a lovely package and more importantly the quality of the items seems fantastic and look great. The fact that they are made in England for me is a bonus and worth paying for.

August 7, 2026
Rated 5 out of 5 stars

The polo shirt I ordered is fantastic…

The polo shirt I ordered is fantastic quality. I’m waiting for the weather to be cooler before wearing it though as it’s a heavy, well made material.
I love that this is English made!!! Great marketing as well as I love how personal the story is!!!

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible again

What can I say? My second piece of Lockwood in the form of the lifeguard polo and it’s incredible. The quality has amazed again, the design is timeless and the fit feels tailored. Highly recommend

August 5, 2026
Unprompted review

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