Arranged my Mum's funeral with the Chobham branch. Fiona was friendly, professional and empathetic, she went out of her way to work with us and plan the best funeral possible for Mum. On the day Chr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fiona at the Chobham branch organised the funeral for my mother. She was professional and paid attention to every detail. She was compassionate, and made a difficult situation much easier. Sharon, w... See more
Company replied
Elaine and the team were professional, respectful and supportive. They also helped us by introducing us to an amazing celebrant and our cremation was full of love and laughter. Can’t recommend this te... See more
Company replied
Fiona, Sharon and the team were helpful discreet and respectful at this sad time.
Company replied
Company details
Written by the company
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
Contact info
3 Bagshot Road, GU24 8BP, Chobham, Surrey, United Kingdom
- 01276 543489
4.7
Excellent
35 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support during this sad time
Fiona, Sharon and the team were helpful discreet and respectful at this sad time.
May 11, 2026
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Thank you for your kind words. We are so pleased that Fiona, Sharon and the team were able to support you with the care, discretion and respect needed during such a difficult time. Your feedback is greatly appreciated and will mean a lot to the team. Kind regards Robert Lodge
Professional, supportive and friendly
Arranged my Mum's funeral with the Chobham branch. Fiona was friendly, professional and empathetic, she went out of her way to work with us and plan the best funeral possible for Mum.
On the day Chris and the team were supportive and friendly - just what we needed at an emotional event.
Excellent service all round - Thank you.
April 24, 2026
Unprompted review
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Thank you for sharing such a thoughtful message. It is wonderful to hear that Fiona was able to provide the support and compassion needed while helping you arrange a meaningful service for your mum. Your recognition of the efforts of the team on the day means a lot to us. Kind regards Robert Lodge
Excellent Staff
The staff were excellent throughout and everything was dealt with efficiently and with the appropriate care you would expect in these situations.
March 25, 2026
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Thank you for your kind feedback. We are so pleased to hear that our team provided the level of care and efficiency you would expect during such an important time. Kind regards Robert Lodge
An amazing team from introduction through to funeral
Elaine and the team were professional, respectful and supportive. They also helped us by introducing us to an amazing celebrant and our cremation was full of love and laughter. Can’t recommend this team highly enough.
March 16, 2026
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Thank you for your kind and thoughtful feedback. We are so pleased to hear that Elaine and the team provided the care and reassurance you needed. Your recommendation means a great deal to everyone. Kind regards Robert Lodge
Exceptional service
Fiona at the Chobham branch organised the funeral for my mother. She was professional and paid attention to every detail. She was compassionate, and made a difficult situation much easier. Sharon, who was at the crematorium, was equally professional and compassionate. Between Fiona and Sharon I felt we were in competent and capable hands and I had confidence that everything would go to plan. I would highly recommend them.
March 23, 2026
Unprompted review
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Thank you for taking the time to share your experience. We are so pleased to hear that Fiona provided such careful attention and reassurance, and that Sharon offered the same level of support on the day itself. Your review is a testament to the hard work our team puts in every day and your recommendation means a lot. Kind regards Robert Lodge
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Dear Mr Aitken, thank you for sharing your positive experience with us. We are delighted to hear that our team was able to provide such support during your difficult time. Your kind words about our service are greatly appreciated. Kind regards Robert Lodge
The communication between our family…
The communication between our family and Fiona was exceptional.
June 9, 2025
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Thank you for your kind words. We are delighted to hear that Fiona provided exceptional communication and support for your family. It is our privilege to assist you during this time. Kind Regards Robert Lodge
I recently arranged a funeral for a…
I recently arranged a funeral for a beloved relative through the Chobham office and throughout the whole process I can not speak of the team there highly enough. I met with Fiona to make the arrangements and she was just perfect for the job. She was caring, empathetic and easy to get on with, always doing her best to make sure the funeral arrangements were exactly what I wanted.
The funeral day went without a hitch thanks to the professionalism of everyone involved; they couldn’t have been kinder, thoughtful or respectful. I must mention how stunning the flowers were that I ordered through Lodges, simply beautiful so thank you to everyone involved. I would not hesitate to recommend Lodges and I could not have been happier with their service.
April 15, 2025
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Thank you so much for your kind and thoughtful review. We are truly honoured that you chose our Chobham office to arrange such an important service for your beloved relative. We are so pleased to hear that Fiona and the team were able to provide you with the care, empathy and support you needed during such a difficult time. It is wonderful to know that everything went smoothly on the day and that the flowers were a beautiful part of the experience. Your recommendation means the world to us and we are so grateful for the trust you have placed in us. Kind regards Robert Lodge
An exemplary level of care and professionalism throughout
Lodge Brothers provided our family with an exemplary level of care and professionalism throughout. We could not fault the arrangements made on our behalf and the commitment of the whole team, in particular, Caroline, Sarah, Elaine and Chris, and the empathetic support and attention they gave us.
October 17, 2024
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Thank you for taking the time to leave us a review. We are so pleased to hear that our team, especially Caroline, Sarah, Elaine, and Chris, could provide the care and empathy you needed. Your kind words mean a great deal to us. Kind regards Robert Lodge
Exceptional Lodge Brothers
The team at Lodge Brothers are exceptional, so professional, kind and caring. They guided me through the process and looked after mum beautifully. Heartfelt thanks to Andrew and team.
September 16, 2024
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Thank you so much for your heartfelt 5-star review. We’re truly grateful for your kind words about the team at Lodge Brothers. It’s wonderful to know that their professionalism, kindness, and care helped guide you through the process and ensured your mum was beautifully looked after. It was our privilege to support you during this difficult time, and we appreciate your trust in us. Please don’t hesitate to reach out if you need anything further. Kind Regards Robert Lodge
Made a sad time easier
All the staff that I dealt with were always helpful and compassionate.
June 24, 2024
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Dear Linda, thank you for sharing your positive experience with us. We are delighted to hear that our team were compassionate and you were supported during your difficult time. Your kind words about our service are greatly appreciated. Kind regards Robert Lodge
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Dear Charles, thank you for your kind 5-star review. We are pleased to hear that everything was well and carefully arranged without any hitches. Your appreciation means a lot to us. Kind regards Robert Lodge.
Thank you
I have used Lodge Brothers before and found them to be highly professional & we received the same high level standard of service for my late mother’s funeral. The team were exceptional from Caroline in the Chobham office who provided much needed compassion & understanding to Sharon who conducted the funeral. Thank you all so much for a very dignified send of for my darling mum.
March 13, 2024
Unprompted review
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Dear Loris, Thank you for entrusting us with the arrangements for your late mother's funeral. It is heartening to hear that you experienced the high level of professionalism and care that we strive to provide. Your kind words regarding Caroline's compassion and understanding, as well as Sharon's conduct of the funeral, are greatly appreciated and have been shared with them. We understand the importance of support and dignity during such a significant time, and we are grateful for the opportunity to provide this for your family. Kind regards Robert Lodge
Great service
January 29, 2024
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Dear Amanda, thank you for leaving a 5* review and your kind comments. I will pass on your feedback to Claire ad the team. Kind regards Robert Lodge
Knowledgeable staff with very good…
Knowledgeable staff with very good manner and excellent service on days leading up to and the day of the funeral
December 11, 2023
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Dear Paul, thank you for the review and the 5 stars. I am pleased we gave you excellent service. Kind Regards Robert Lodge
Very helpful and understanding from the…
Very helpful and understanding from the start. Very happy with the arrangements, staff and service provided Claire and Jack were both very helpful. Many thanks.
December 13, 2023
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Dear Mark, thank you for the review and the 5 stars. I am glad you found Claire and Jack Helpful. Kind Regards Robert Lodge
Compassion makes the difference
Caroline at your Chobham location was exceptional. Aside from being a great listener and highly knowledgeable about her profession, she consistently demonstrated extraordinary compassion. Since my wife and I had come from Canada to make arrangements for my recently deceased sister, a lot of the UK process was unfamiliar to us. Caroline helped us every step of the way. She made a very difficult situation as smooth as it could possibly be, and we're grateful.
October 25, 2023
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Dear Mr Elliott, thank you for the review and the 5 stars. I am glad you found Caroline highly knowledgeable and professional. I will pass on your comments to her and all those involved. Kind Regards Robert Lodge
Professional
Proactive, sympathetic and professional support throughout the organisation of my uncle’s funeral.
October 30, 2023
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Dear Simon, thank you for the review and the 5 stars. I am pleased you found us proactive, sympathetic and professional. Kind Regards Robert Lodge
The lodge brothers were very nice to…
The lodge brothers were very nice to deal with at this difficult time, they were kind and professional and very helpful.
May 15, 2023
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Dear Fiona, thank you for the review and the 5 stars. I am pleased you found us Kind & Professional. Kind Regards Robert Lodge
All very satisfactory
All very satisfactory. We enjoyed working with Caroline, whom we found most helpful, supportive and friendly. She made a good recommendation in the celebrant, Bob Noble. Nicola and the pall-bearers were also very professional.
April 10, 2023
Reply from Lodge Brothers (Funerals) Ltd - Chobham
Dear Mrs Mallinson, thank you for the review and the 5 stars, I a pleased you found Caroline helpful, supportive and friendly. Kind Regards Robert Lodge
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.