Thank you to the team at Lodge Brothers. From our first meeting with Claire to the excellent service which was conducted with care by Jack to collecting our mums ashes the customer service has been e... See more
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Thank you to the team at Lodge Brothers. From our first meeting with Claire to the excellent service which was conducted with care by Jack to collecting our mums ashes the customer service has been e... See more
Company replied
I think Lodge Brothers do an amazing job. They supported us through my dad's passing in 2022 and again more recently for my mum. From the 1st contact on the phone on New Years Eve morning and on every... See more
Company replied
Lodge Brothers Cobham made a distressing time so much easier to bear. Particularly Claire in the office, she was so calm and kind and went above and beyond to help the process go without a hitch. Als... See more
Company replied
The service we received from Lodge Bros was wonderful. My sister actually works for them, but by actually being a client she saw the whole process from a different prospective. Our Mum... See more
Company replied
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
3 Hollyhedge Road, KT11 3DQ, Cobham, Surrey, United Kingdom
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Thank you to the team at Lodge Brothers. From our first meeting with Claire to the excellent service which was conducted with care by Jack to collecting our mums ashes the customer service has been excellent. They also organised the celebrant for the service, flowers and order and of service perfectly. We are grateful and recommend them highly.

Reply from Lodge Brothers (Funerals) Ltd - Cobham
Why get the rest get the very best
What exceptional professional service and empathy for beginning to end

Reply from Lodge Brothers (Funerals) Ltd - Cobham
Claire in the office handled everything for us in a very professional and caring manner and on the day Daniel and his team were excellent as well.

Reply from Lodge Brothers (Funerals) Ltd - Cobham
Have used Lodge Brothers before and the continue to provide an excellent service. All staff are helpful, kind and arrange everything well such that the funeral runs very smoothly.

Reply from Lodge Brothers (Funerals) Ltd - Cobham
Both Sharon and Claire were kind and caring at this time of sorrow. The recommended celebrant was outstanding as was the ceremony. Paul and his team were very efficient, kind and caring.

Reply from Lodge Brothers (Funerals) Ltd - Cobham
I think Lodge Brothers do an amazing job. They supported us through my dad's passing in 2022 and again more recently for my mum. From the 1st contact on the phone on New Years Eve morning and on every step since they have been consummate professionals. I wanted to highlight Jim & Chris who came and collected mum with dignity and respect, Darren and his team for doing such a great job on the day of the funeral and the amazing Claire in the office for her support, attention and care across the entire process. Thank you so much.

Reply from Lodge Brothers (Funerals) Ltd - Cobham
Everything was handled sensitively and smoothly

Reply from Lodge Brothers (Funerals) Ltd - Cobham
The service we received from Lodge Bros was wonderful.
My sister actually works for them, but by actually being a client she saw the whole process from a different prospective.
Our Mum had pre-paid her funeral many years before so we relieved of a lot of responsibility.
Chris and Richard initially collected our Mum to be taken into their care. Mum was treated with gentlely and respectfally.
Sharon, the arranger listened attentively and noted ours and Mum's wishes as she had changed her mind about a few things over the years.
On the day Darren, Duncan, Jim, Richard and Steve arrived on time, impeccably dressed and courteous and professional throughout. Darren spoke to us prior to each phase of the funeral so we knew exactly what to expect. What was we thought was going to be a very difficult day was made a lot easier for us by all involved.
Thank you.

Reply from Lodge Brothers (Funerals) Ltd - Cobham
Claire at Cobham branch was so helpful and kind. Allowed us to dither, and not rushed. Nothing g was too much trouble

Reply from Lodge Brothers (Funerals) Ltd - Cobham
Lodge Brothers guided me through an unfamiliar process when I wasn’t thinking particularly clearly . This was done with professionalism and with care for me and and with great respect and kindness for my husband who has died

Reply from Lodge Brothers (Funerals) Ltd - Cobham
Everything went to plan. Claire had listed very carefully to our requirements.
We particularly like the lovely photo of John which Lodge had had framed and came back to our house with the flowers. It was a great send off so grateful thanks to all concerned, for the care and guidance.

Reply from Lodge Brothers (Funerals) Ltd - Cobham
Very professional service and help / it was great dealing with Claire and all the team
The funeral directors did an excellent job - very professional team and company , reliable , clear and greatly appreciated
Many thanks Steve

Reply from Lodge Brothers (Funerals) Ltd - Cobham
Claire at Cobham branch was very helpful and well organised, and the funeral service went very well. Sharon, the conductor led the service well and was very reassuring. Lum’Rhin as celebrant was exceptional and I would highly recommend her as she was celebrant at both of my parents funeral services.

Reply from Lodge Brothers (Funerals) Ltd - Cobham
Lodge Brothers (Cobham) provided very helpful advice/guidance in the lead-up to my wife’s funeral arrangements and, on the day, conducted the entire proceedings in a very professional, dignified and respectful manner. My thanks, especially, go to Claire, Sharon and Darren for excellent service at all times and an understanding and sympathetic ear throughout the whole experience. I would have no hesitation whatsoever in recommending Lodge Brothers to anyone wanting to arrange a professional and dignified farewell to their loved ones.

Reply from Lodge Brothers (Funerals) Ltd - Cobham
My sister and I recently had (a sad) reason to use Lodge again in a fairly short period of time. We used their services as we were initially referred from a close family friend/relative. The whole team looked after us (on 2 occasions) so well but special thanks to Claire and Robert Lodge. They were professional, supportive and empathetic and they handled their duties in a reassuring and compassionate manner.

Reply from Lodge Brothers (Funerals) Ltd - Cobham

Reply from Lodge Brothers (Funerals) Ltd - Cobham
From start to finish they were so helpful. Made us feel relaxed that everything was taken care of. Claire was happy with the order of service so had them reprinted. A very professional service to ensure the day ran smoothly.

Reply from Lodge Brothers (Funerals) Ltd - Cobham
Lodge Brothers Cobham made a distressing time so much easier to bear. Particularly Claire in the office, she was so calm and kind and went above and beyond to help the process go without a hitch. Also Jack who lead the team on the day showed sensitivity, understanding and comfort rarely seen in one so young. I was very pleased and grateful for such professional service.

Reply from Lodge Brothers (Funerals) Ltd - Cobham
A very professional service from start to finish , a job well done, thank you Claire and all the team who made this experience as nice as it could be

Reply from Lodge Brothers (Funerals) Ltd - Cobham
Absolutely first class service from Claire in Cobham and Sharon too - thank you all

Reply from Lodge Brothers (Funerals) Ltd - Cobham
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