Jaquline, at the West Ealing branch, has been incredible from start to finish. She made the whole process as easy and smooth as possible. Helpful and considerate, even though we met her in sad cir... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Deb at Barnes Shepherd's Bush guided me through every step, let me tailor the service to my mother's wishes, put up with me dropping in every few days and giving gentle reminders of things to do. The... See more
Company replied
Shannen from the Esher branch was absolutely amazing throughout. Her kind and caring attention to detail made the whole experience so much more calming. At the chapel of rest, she led me through... See more
Company replied
Thank you to the kind staff at Lodge brothers in Chertsey who helped to say goodbye to our precious Mum. Nothing was too much trouble for them. Everyone was so kind, patient, compassionate and attenti... See more
Company replied
Company details
Written by the company
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
Contact info
Ludlow House Ludlow Road, TW13 7JF, Feltham, United Kingdom
- 020 8818 7710
- info@lodgebrothers.co.uk
- lodgebros.co.uk
5.0
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent!!
Have used Lodge Brothers before and the continue to provide an excellent service. All staff are helpful, kind and arrange everything well such that the funeral runs very smoothly.
April 13, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your continued trust. We are pleased to hear that your experience has remained consistently positive. We are incredibly proud of our staff and their dedication to supporting families with compassion and care. Your appreciation means a lot to us. Kind regards Robert Lodge
Hugely supportive in every way
Hugely supportive in every way, Lodge Brothers Windsor guided me through the arrangements with sensitivity and compassion. They took the lead in making sure all wishes were fulfilled, the day ran smoothly and whilst one of the most difficult days of my life, we were able to honour my mother in the most beautiful way.
April 14, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing such a heartfelt message. We are truly pleased to hear that the team in Windsor provided thoughtful guidance and reassurance, helping you through each stage with care and understanding. It means a great deal to know that everything came together as intended, allowing you to honour your mother in such a meaningful way. Kind regards Robert Lodge
Very friendly and informative staff
Very friendly and informative staff.
Great care taken when making arrangements.
Always available to talk to at any time.
March 12, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are pleased to hear that the team provided clear guidance and support, and that you felt able to reach out whenever needed. Your words are greatly appreciated by everyone. Kind regards Robert Lodge
John Ryan
I recently dealt with Lodge Brothers and I was blown away by their understanding compassion and respect..I dealt with Liz throughout the process and her attention to detail was exceptional..Peter was our conductor at the service and he too guided us through the cremation with empathy and kindness..Thank you so much Lodge Brothers..
February 17, 2026
Unprompted review
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing your positive experience with us. We are delighted to hear that Liz and the team on the day were able to provide such compassionate and thoughtful support. Your appreciation of the care and understanding shown will mean a great deal to them. Kind regards Robert Lodge
I have unfortunately needed the…
I have unfortunately needed the services of Lodge Brothers twice in the last 5 months for both my mum and dad. I have always found the service amazing and professional. In sad times you don’t always think straight and I can’t thank Jo and Sarah in West Byfleet branch enough for doing my thinking and organising for me. Jo is so kind, a lovely human being and thank you to Sarah for making my mum look lovely and like my mum in the chapel of rest. Thank you guys and in the nicest possible way I hope we don’t meet again soon. Nicola Dorey
March 27, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing such a heartfelt message. We are truly sorry for your loss, especially having experienced it twice in such a short time — that must have been incredibly difficult. We are so grateful to hear that Jo and Sarah were able to support you so thoughtfully, helping to ease the burden when things can feel overwhelming. Your kind words about the care taken and the attention to detail will mean a great deal to them. Thank you again for your trust, and for taking the time to express your appreciation. Kind regards Robert Lodge
From the two staff members who came in…
From the two staff members who came in the early hours of the morning and handled things with tact and respect, to Jo Wright and her colleague Laura in a neighbouring branch, who stepped in when needed, we felt that there was always someone ready and waiting to help us efficiently and sensitively. Our process involved a repatriation from the UK to North America, and it was prompt and seamless. The can-do attitude of the international team was also reassuring. The process of arranging Orders of Service was made very easy and the printed copies were swiftly delivered, once we had approved the final draft. We would recommend Lodge Brothers in Weybridge unreservedly.
March 2, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing such a detailed and thoughtful message. We are truly pleased to hear that you felt supported at every stage, from the initial care provided through to the ongoing guidance from Jo, Laura and the wider team. Handling international arrangements can be complex, so it is especially reassuring to know everything was managed smoothly and efficiently, giving you confidence throughout. Your kind recommendation will mean a great deal to everyone involved. Kind regards Robert Lodge
Great Service
The whole experience has been fantastic from start to finish. Nothing is to much trouble and very helpful guiding you through the arrangments. Just like to say a big thank you to the staff.
April 10, 2026
Reply from Lodge Brothers (Funerals) Ltd
Your words beautifully highlight the caring and professional service provided by the team. Thank you for sharing your experience—it is sure to offer comfort and guidance to others facing similar circumstances. Kind regards Robert Lodge
Jo at your Weybridge branch was…
Jo at your Weybridge branch was fantastic, efficient and very understanding. So helpful too at a difficult time.
February 22, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your heartfelt review. We are pleased to hear that Jo was able to provide such comprehensive support during this difficult time. It is wonderful to know everything was handled with the utmost care and consideration. Kind regards Robert Lodge
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing your positive experience with us. Being there for families in every way we can is our utmost priority. Kind regards Robert Lodge
My husbands’s funeral
From the start the staff were excellent. They listened to what the family wanted.
Basically we had very little to worry about as they had everything covered and kept in touch to confirm any details.
On the day of the funeral everything went smoothly. The staff are compassionate, caring and organised. Everything went just how we hoped for. I would highly recommend using Lodge’s.
April 10, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your thoughtful review. We are glad to hear that everything was carefully managed and that communication remained clear throughout. It is especially reassuring to know that the day itself went according to plan and reflected what you had in mind. Your recommendation is greatly appreciated. Kind regards Robert Lodge
Julie provided excellent advice and…
Julie provided excellent advice and support in planning my husbands funeral .
March 19, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind message. We are pleased to hear that Julie handled the arrangements with such care and attention. Your feedback is greatly appreciated. Kind regards Robert Lodge
Sara was extremely helpful each time we…visited the office, from the start of the enquiry 23rd February till finalising payments after funeral date 19th March. We were not being rushed,
Sara was extremely helpful each time we visited the office. Steve was very kind on the day.
March 19, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing your experience. It is heart-warming to hear that Sara and the team on the day provided the highest level of care and support throughout the entire process. Your review is a testament to the hard work they put in every day. Kind regards Robert Lodge
Outstanding care and compassion from…
Outstanding care and compassion from Lodge Brothers
From the very first call, the team at Lodge Brothers showed nothing but kindness, professionalism, and genuine compassion while organising my mum’s funeral. At an incredibly difficult and emotional time for our family, they handled every detail with such care and sensitivity that it lifted a huge weight from our shoulders.
In particular, Maaike was exceptional. She was so thoughtful and attentive, taking the time to understand and carefully consider the cultural traditions that were important to us. Her sensitivity and respect in ensuring these were honoured meant more to us than we can easily express, and it made the service feel truly personal and meaningful.
Throughout the process, we were listened to, guided calmly through each step, and never felt rushed. Every question was met with patience and understanding, and my mum was treated with the utmost dignity and respect at all times. Their experience and attention to detail gave us complete confidence that everything was in safe hands.
On the day of the funeral itself, everything was beautifully organised and carried out flawlessly. The staff were discreet, respectful, and quietly supportive, allowing the day to run smoothly and giving us the space to focus on saying goodbye.
We could not have asked for a more caring or professional service, and we are deeply grateful to Lodge Brothers — and especially Maaike — for helping us honour my mum in such a thoughtful and compassionate way. I would wholeheartedly recommend them to anyone needing trustworthy and genuinely caring funeral directors.
April 8, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to share such a deeply moving and thoughtful message. It means so much to know that the care and attention provided helped ease the burden during such an emotional time for your family. We are grateful for your kind words about Maaike. Her dedication to understanding and honouring what mattered most to you, particularly in respecting important cultural traditions, will mean a great deal to her. Creating a meaningful and personal farewell is something we take great pride in, and we are pleased this was reflected in your experience. Your heartfelt recommendation and appreciation will be shared with everyone. Kind regards Robert Lodge
Very caring and efficient
In the days leading up to the funeral, Jo who looked after our family was very caring and reassuring at such a sensitive and difficult time. As well as being extremely efficient she got us through this period with her personable and caring manner. The day ran very smoothly and we found everyone from Lodge Bros to be extremely professional, helpful, sensitive and did wonderful job.
April 7, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your thoughtful feedback. We are very pleased to hear that Jo was able to provide both compassionate and practical support during such a sensitive and emotional period, helping to make things feel more manageable for your family. It is also good to know that the wider team delivered a caring and professional service throughout. Kind regards Robert Lodge
smooth operation
Alan, the conductor ensured the service went well and Rae in the office was extremely helpful.
April 8, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing your experience. We are glad our team could provide guidance and support. Your kind words mean a great deal to us. Kind regards Robert Lodge
I dealt with Yvonne from the Ashford…
I dealt with Yvonne from the Ashford branch . So helpful , supportive and compasinate to our family .
April 8, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for sharing your kind words. We are truly glad to hear that Yvonne was able to provide such comprehensive support. It is important to us that you felt well taken care of. Kind regards Robert Lodge
Very pleased with the service from…
Very pleased with the service from start to finish with Kim and Daniel
It was a pleasure to have worked with you all
April 8, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind message. We are pleased to hear that Kim and Daniel provided such a positive experience throughout. It means a great deal to know you felt well supported at every stage. Kind regards Robert Lodge
Highly recommend
From the moment we met Penny at the East Molesey branch we were looked after with great care, compassion and understanding. Everyone at Lodge Brothers worked together to look after us and ensure we had the funeral for Mum that we wanted. I would highly recommend this excellent family business.
March 18, 2026
Unprompted review
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your kind words and recommendation. It was a privilege for us to support you and your family. I am especially pleased to hear how much Penny’s care and compassion meant to you from your very first meeting at our East Molesey branch. I will be sure to pass on your kind comments to her and the rest of the team. We are grateful that you felt supported throughout and that we were able to help you arrange a funeral for your Mum that reflected your wishes. Thank you again for placing your trust in Lodge Brothers. Kind regards Robert Lodge
I cannot speak highly enough of the care and professionalism
We recently entrusted Lodge Brothers Byfleet, with the funeral arrangements for my father-in-law, and I cannot speak highly enough of the care and professionalism they showed throughout.
From the very beginning, they demonstrated a deep understanding of our wishes and supported us with genuine compassion during what is such a difficult time. Their guidance made the entire process feel manageable, and we always felt reassured that every detail was being thoughtfully handled.
On the day itself, Robert Lodge personally oversaw everything, which gave us complete confidence that we were in the very best hands. His calm presence and attention to detail ensured the day ran seamlessly, allowing us to focus on remembering and honouring my father-in-law.
We also visited the chapel of rest, where it was clear how respectfully and carefully they had looked after him. He appeared so peaceful, which brought us a great deal of comfort.
Every member of the team treated us with the utmost respect and sensitivity, especially Karen & Penny. Lodge Brothers truly go above and beyond, and I would wholeheartedly recommend them to anyone in need of funeral services.
March 26, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your incredibly kind and thoughtful words. It was truly an honour to support you and your family during such a difficult time. I am very grateful for your trust in Lodge Brothers and it means a great deal to know that you felt cared for, understood and reassured throughout the arrangements. I am especially pleased that my presence on the day helped bring you confidence and peace of mind, allowing you to focus on remembering and honouring your father-in-law. Karen, Penny and the whole team are dedicated to ensuring every family is supported with compassion and respect. I will share your kind words with them. I am also glad that your visit to the chapel of rest brought you some comfort and that your father-in-law was cared for in a way that reflected the dignity he deserved. Thank you again for your heartfelt recommendation and for placing your trust in us. Kind regards Robert Lodge
Highly recommend
We used the Roehampton branch, following a recommendation. We initially spoke with Robin, who was wonderful; kind, compassionate and professional at every stage. Robin clearly explained everything we needed to consider, happily held a video call (as we were not local), and helped us with our various questions as we navigated the arrangements. On the day of the funeral, we met with Sue and Daniel, both were amazing, with their care, attention to detail and seamless service.
April 2, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to share your experience and for your kind recommendation. It means a great deal to hear that Robin was able to guide you with kindness, compassion and clarity throughout the arrangements and that the video call helped make things easier for you. We are also pleased that Sue and Daniel provided such attentive and seamless care on the day of the funeral. Your thoughtful words will be shared with the whole team. Thank you again for trusting us to support you and your family. Kind regards Robert Lodge
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.