Great experience of using their IVR…
Great experience of using their IVR system for outbound calls.
April 10, 2026
Unprompted review
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Company details
Written by the company
Lodgestory is an AI-first CRM and cloud communication platform built to help businesses manage customer conversations, calls, support, and workflows from one unified system. Modern businesses often struggle with fragmented communication across WhatsApp, Instagram, email, calls, and multiple support tools. Lodgestory solves this by bringing all customer interactions into a single intelligent platform powered by AI automation, cloud telephony, and workflow management. Our platform combines omnichannel communication, AI-powered customer support, ticketing, CRM, cloud calling, and automation into one seamless experience. Businesses can manage chats, voice calls, customer queries, and team workflows while improving response time, operational efficiency, and customer satisfaction. Lodgestory supports integrations with platforms like Shopify, CRMs, order management systems, and third-party APIs, making it flexible for industries such as ecommerce, hospitality, travel, retail, and customer support operations. Key features include: • Unified inbox for WhatsApp, Instagram, email, and website chat • AI-powered chat and calling agents • Cloud telephony, IVR, SIP & VOIP support • Smart ticketing and workflow automation • Reporting and analytics dashboards • CRM and customer data management • API-based integrations with external systems Our mission is to simplify business communication and help companies scale customer engagement using AI-driven technology without the complexity of managing multiple disconnected tools. Lodgestory is owned and operated by Marrg Global Tech Private Limited.
Contact info
United States
- lodgestory.com
3.8
Great
2 reviews
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Best CRM tool for customer service and sales
In my 16 years of experience in customer service, there is one common challenge that I faced which is managing multiple tools and channels which is very hectic in today's market where customer expects replies in seconds not days. This tool has solved most of the my problems with all in one structure and easy to use UI. My businesses has benefitted for cost and time saved both. It is comparitively fast, doesn't lag like some other products in market. Me and my team are very happy since we have adopted this.
August 1, 2025
Unprompted review
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