LOFT Reviews 101

Very bad experience with LOFT on line shopping. I ordered twice but never get the order confirmation and the shipping information . Contact them and get no response. This is ridiculous!

If I could rate customer service NO stars, it would be more appropriate. Called 4 times; waited on hold, and then when finally got through, no one was able to check the status of the order that was placed 3 weeks ago. When it was escalated to a supervisor, he conveniently disconnected the call and no call back. WORST customer service!

Do NOT buy a gift card here. If the recipient returns the item, they will not get the money back.

After purchasing an item online for store pickup, I went to the store, tried on the shirt, didn’t like it so they marked the sale as not picked up.

The gift card I used to pay for it was credited with the $40, it’s there according to call center reps but it shows as $0 balance when I check the balance online or try to use it. Call center can’t help. I’ve sent 2 emails to corporate and have heard nothing back for 2 weeks.

Loft does NOT care about customer satisfaction no matter how many emails they send asking for ratings and feedback. I’ve done all that hoping for a response as well. Still nothing.

At this point, they’ve essentially stolen my money. I bet they make a huge profit doing this.

Please, do not purchase an E gift card from this location. I received a gift and when I went to use it, it shows that LOFT took the money and they refused to give it back to me. They do not have an order of who used it or where the items were shipped or even used in store. It was never used, and it should’ve never expired, but they won’t return the money.

I ordered an item online for my wife without accepting any promotional offers or any other communications/subscriptions. Despite that, I am bombarded with multiple offers, discounts, and the only way to unsubscribe (although, as I mentioned, I never subscribed), you have to provide all your personal information for "verification purposes", exactly like creating an account. Any other websites require only the email address, not all the personal information, for reselling customers' information.
Definitely, I will advise my wife to visit the store in person (walking is good for health as well) if she wants anything else from those crooks.

Terrible recent experience! I purchased 3 clothing items in November, total cost $504. The money was taken from my bank account, but no clothes were posted, then the order was cancelled. The money was not refunded to me. I have repeatedly e-mailed and phoned with no response. I think the company has closed down but is still accepting money. This behaviour is not legal.

The worst company I’ve dealt with EVER!
Waited weeks for my order then I finally received one of three items and received an email the others were cancelled! Will not order from them again!! Customer service was no help either!

- [ ] I’m long time a customer of store Loft at Garden State Plaza . Shopping at Loft is always a breeze The customer service is excellent and they even followed up with me to ensure I was satisfied with my purchase Great team. Also I would like to say thank you to Ms.Anjela and specially thank you to manager Ms.Gia. They always incredibly helpful and resolved any issue quickly. Highly recommended.

I was a long time loft customer and last few times I have been so disappointed especially my
Most recent where I ordered 1/2 and now 1/16 all 10 items are just cancelled… I tried 7 phone calls 4 emails and daily
Chat connects and called local stores for any info and sfter 13 days of waiting it’s just cancelled without reason… I will no longer be buying this is unfortunate cuz I have a gift card that was gifted to me and not I don’t even want to use it…

This site is awful! Can’t get my new card added, was told to clear cache and history… now it’s worse, can’t get my card added still AND my rewards are not being added for savings. When I call, I can barely understand the support person and I said I did not feel comfortable giving my order or credit card over the phone to which they said they could send me a link to add my payment… ummm, that’s even worse! You just lost a sale and customer… time to cancel my Loft credit card too. Spent hours trying to place an order. I’ll shop elsewhere!

Horrible experience ordering online. I ordered 4 items December 16,2025. One item was received and loft canceled the other 3 items (after a month of “processing”) and they are now refusing to refund me the money. I have spent so much time with their horrible customer service. They are literally stealing from me at this point.

I bought a dress and it did not come with a slip underneath like in picture.The snaps were broken when I recieved it.They don't have chat bot working and I can't check anything online because it is down too? The dress is garbage.I wish I could submit pictures.

I had a very disappointing recent December 2025 experience at the Lyft store in Paramus Park Mall. The associates and the manager were rude, unprofessional, and unwilling to help resolve a simple mix-up with store credit. Instead of trying to find a solution, they made me feel uncomfortable and talked down to me. What was most upsetting was that they seemed almost pleased with themselves rather than concerned about customer service.
This was by far one of the worst retail experiences I’ve had, and it went well beyond normal poor service. I left feeling embarrassed and frustrated.
What makes this even more frustrating is that I had a completely different and positive experience at the Westfield Garden State Plaza location, where the staff was helpful and respectful. That contrast really highlights how poorly this Paramus Park location is run.
I would strongly recommend staying away from this location. If you’re considering Lyft, go to another store — this one is not worth the time or stress.

Used to be a good site, but now they don't fill orders half the time, or only fill half the order. The quality is now basically factory seconds. I ordered four identical pairs of pants in the same order and they all fit very differently. Customer service just hangs up or discontinues the chat randomly so issues are rarely corrected.

I paid extra for expedited shipping and Loft never shipped my order. Customer service is clearly outsourced, completely unhelpful, and had no answers or accountability. I even tried contacting local stores for support and got absolutely nowhere — zero ownership, zero solutions. For a brand this size, the lack of basic customer service is unacceptable. Paying for expedited shipping and receiving nothing but excuses is frustrating and disappointing. One and done with Loft.

I placed an online order with Loft over a week ago and paid extra for expedited shipping to ensure delivery by December 19th. It is now well past that date, and my order still shows as “processing.”
The lack of communication and customer support is appalling. I have tried emailing, using the website's chat feature, and calling their customer service line multiple times. Every attempt to get an update has been met with "all agents are busy" or endless holding music. It's completely unacceptable to charge a premium for a service you fail to provide, and then make it impossible to contact a human for assistance. This is the definition of poor customer service and a total failure in order fulfillment. I will not be shopping here again.

Customer service is non-existent. Placed order 12/2. USPS tracking number provided but never shipped. repeated phone calls and hours of being on hold, I had to wait 21 days for them to process a replacement. Canceling my Loft CC. I will shop at Gap, Banana Republic or anywhere else. You lost a good customer Loft.

This is the worst store I ever dealt with ever! I ordered a shirt over three weeks ago and still have not gotten it and have contacted them four times and not once did they respond so if and when it ever comes, I’m just returning it and will never buy from this store again their customer service is atrocious and so unprofessional. How could they not even answer a person?

Ann Taylor LOFT STOLE FROM ME!
Ann Taylor LOFT robbed me of my money. They issued a return via an egiftcard. I asked that it please be credited to my AMEX, they fought back against that and so I escalated it to Better Business Bureau. They lied to me, promising to credit my account, so I agreed to the solution. They then removed all money from the gift card WITHOUT CREDITING MY ACCOUNT! I lost $75 to this worthless company and hours of my life trying to fight to get it back.

This is cheap, garbage quality clothing to begin with. DO NOT ORDER ONLINE FROM THEM NO MATTER HOW CUTE THE CLOTHES MAY LOOK. THEY WILL ROB YOU! Most people need this money to buy groceries or prescriptions. This is an unethical, garbage company that ought to be publicly shamed.